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DSC-H2 Shutter release button
While on vacation the shutter release button fell off our Sony DSC-H2 camera. Unfortunately it happen while my wife was leaning over the edge of the boat taking pictures of dolphins and it fell into the ocean.
Does anyone know the correct repair procedure??? Sony says the button is on $18.00, but they want $177.00 to repair it. They will sell me the button though.
Does it just click into place or does the camera have to be taken apart to repair it???
Attached Image: 
h2a.JPG
glenn gorman
Fri, 10 Aug 2007 04:54:01 +0000
My camera just lost its shutter release button yesterday. This sounds like a common malfunction among the H2. Do you have a part number for this item? Or better yet, a location other than Sony to get it (quicker)?
Thanks for posting your info.
Dan
Dan
Sun, 12 Aug 2007 22:28:41 +0000
The fix is real easy. No need to take the camera apart.
Order the Shutter Button Release Assembly from Sony. Cost was around $18.00 + tax + Shipping. I received the new assembly in one week.
Note the angle of the old assembly before removing it so that you can line up the new one correctly.
To remove the old button assembly, use a rubber bottle opener to get a good grip. Turn slightly counter clockwise. Then use your fingernail to lift it up. Look inside using a magnifing (sp) glass and find the pieces that broke off, a spring, a small plastic tip and a small snap ring.
Look at the opening and you'll notice two slots, that's where the two little feet will line up. Again using the rubber bottle opener and pressing down slightly, turn the new assembly clockwise. You'll feel it.
Make sure to clean out the pieces that broke off. I couldn't find the spring, now I can't use that little wheel to bring the viewfinder into focus for my eye. LCD is still sharp as are the pictures. Just the viewfinder.
Good luck.
glenn gorman
Sat, 18 Aug 2007 18:50:55 +0000
Whoops: x21083252
glenn gorman
Sun, 19 Aug 2007 01:16:17 +0000
Please let me know how can you order shutter button from sony.
Thanks in advance.
Siva
Siva
Sun, 26 Aug 2007 04:08:28 +0000
Siva, just click on the link above: Sony Direct and on the right side of your screen check the box for part number and type in the part number: x21083252
glenn gorman
Fri, 31 Aug 2007 21:18:56 +0000
Is there a repair manual available for the Sony DSC H@2. The shutter button flew off. Sony wants $180 to fix. Also need to replace a small metal piece under the button.
Jim
Tue, 27 Nov 2007 14:59:25 +0000
For the DSCH1 DSC-H1 DSC H-1 you need to order the Front Case Assy to get the shutter button AND the spring, part number X-2055-951-1. It is available at TigerDirect Partsearch or from Sony DAPC. If you just need the shutter release button - you managed to salvage the spring, you need the Release Assy, part number X-2149-056-1.
Chris
Sat, 09 Feb 2008 04:32:30 +0000
I just had my shutter release button on my Sony DSC-H2 pop off. I found the spring but NOT the button. Please advise!!
Dawn Schneider
Mon, 24 Mar 2008 17:20:17 +0000
I hate this camera! My shutter button broke 4 times! The first time happened when I had the camera only for 3 Months!- at my twin's 8th grade graduation. Then it happened 4 months later and I sent it back for the 2nd time to Sony Repair. This time they sent me a refurbished camera. Then I went on a European vacation to visit my relatives in Germany. We climbed a Swiss Alp and guess what?...!!!!it broke there. Boy was I frustrated and so very angry. As I write this, my camera is back to SONY repair and they say for sure they'll fix it and it won't happen again. Time will tell! I will never buy another SONY product again!
Sharon
Tue, 25 Mar 2008 17:56:59 +0000
This shutter button seems to be a common problem. I was wondering what is the point of replacing a part prone to breaking with the same thing?
Is it possible to replace it with a better, more durable button?
I imagine that if someone was handy with electronics they might be able to come up with something.
G-H
Sun, 06 Apr 2008 18:10:14 +0000
It happened to me too! Man, I hate that. I looked on ebay and I cannot find one. Anyone have any tips on a cheap way to get one? I found this is this it?
It's listed as
Button, FB
Model #:
267330101
Google it and you'll see what it is. I have no idea.. :((
Matt
Thu, 17 Apr 2008 03:57:37 +0000
The links above still work. Follow them and search for the part numbers provided.
The button itself is available from Sony Direct for about $18 (be sure to tick the 'parts and accessories' box when you search for the part #)
and the entire front assembly is available fro Tiger's Direct for around $55
GH
Fri, 18 Apr 2008 08:00:12 +0000
i took my camera for the same thing to the camera store to get fixed not knowing sony is the only one to fix sony cameras.however for a uick fix they told me to either put apaper clip or a saftey thumb tack in ang guess what it works........lisa
lisa
Wed, 30 Apr 2008 17:11:38 +0000
This is the SECOND time I have had one of these shutter buttons break off on two DIFFERENT H5 cameras. Once in Budpest, and now in Egypt. Expensive desitantions to have no photos to show for it. The first one, Sony fixed in a week. This last one, they want $180 to fix. Started reading your Website, and have now ordered THREE of the $18 repair kits - and sent emails to 6 other people that I know who have these cameras. Sony (after an hour holding) says they are unaware of any problems with this. If you own one, you already are - or will soon be AWARE OF THIS PROBLEM. Carry a repair kit with you the same as batteries. A dead camera is a DEAD CAMERA. When Sony is good, they are very, very good. But when they are bad, THEY ARE HORRID!
Attached Image: 
Another broken Sony.jpg
EW
Sun, 04 May 2008 14:34:30 +0000
I guess i'm another victim of this camera. It just happend to me and i was blamming my daughter but she says I didnt do it lol. now I belived her. I just paid $27.10 for the part at sony.com
Felipe
Mon, 19 May 2008 04:30:29 +0000
Me Too! I will never, ever buy another Sony product! The evidence is obvious, it is design flaw.
Gina
Gina
Fri, 23 May 2008 01:16:29 +0000
It happened to me too ... and I'm waiting for that part for tree weeks here in Portugal!
I’m really pissed of with sony. (the button cost here in Portugal is 15 euros)
Ricardo
Fri, 23 May 2008 15:56:38 +0000
Mine fell off in the middle of a photo session I was doing about one week ago. My Camera is currently at Digitechcamerarepair. Here is the email I received from them:
"We need to replace the shutter release button assembly clean adjust three months warranty. Labor $85.00 Parts $35.00. As per our website offer you will get 10% off the labor charge if the repair is approved within two working days. To approve please reply to this e-mail and we will send you all the necessary information. We need 7 to 10 working days. Thank you.
Digitech Camera Repair
John B.
Tel: 626-359-0429"
They are a little cheaper then Sony and Precision Camera whom Sony uses to do a good bit of there repair work.
Paul
Wed, 28 May 2008 04:38:11 +0000
Mine just popped off yesterday for the first time, and I've had this camera for 3 years. I kind of freaked out.
I'm going to buy the part and hope I can fix this myself. So do I pry off the entire fixture? It seems so easy to break now, I was trying to put the button back on and pieces of it just snapped off.
Shawn
Thu, 29 May 2008 18:26:32 +0000
My shutter button fell off my Sony DSC-H2 as well. I read the comments in this form and then bought a button from the TigetDirect Partseach web site listed below in this form for $18.00. When the part arrived, I could not get it to go into the hole that was left after I had removed the old silver plastic rim that surrounded the old shutter button. I found a company called V-Photo of Atlanta. Phone 678-714-6900. I shipped them my camera and the new "button" I had received from TigerDirect. They fixed my camera and shipped it back to me for $76.75. I now seems to work just fine.
Steve Izant
Fri, 30 May 2008 18:31:42 +0000
Steve you deal sounds sweeter than the one I got with Digitechcamera repair. I'll use V-Photo next time becuz Im sure it'll happen again. Or, maybe I should have bought the part and then sent it Digitechcamerarepair. Here's the information for anyone that want to use it:
Hi. Your camera is ready and the total is $121.50. We accept visa/mastercard checks and money orders. For card payments please call us at 626-359-0429. Please e-mail us your shipping and billing address. Thank you. John B.
DigiTech Camera Repair
626-359-0429
www.digitechcamerarepair.com
Proud Member of the Better Business Bureau
Paul
Sat, 31 May 2008 00:38:40 +0000
I have the H5 and my AF button stopped working...
Didn't pop off yet but now that I know this could happen it probably will.
I'm not sure what I will do. But I'm very frustrated. Got my cam in 10/06
Cost almost $600. I'm pissed!
No more Sonys for me. I'm calling to complain tomorrow. Not that this will
do any good...
Glad to know I'm not the only one. This site as well as many other sites
including the same complaint. It's time for a recall don't you think?
sabberdab
Mon, 02 Jun 2008 04:34:40 +0000
ha ha this is hilarious! can't believe its so common! Mine popped off on the weekend at Brighton Pier and fell down into the sea, right before we were about to take some shots of us on a ride. also so annoying cos i'm going to Venice this weekend! I'm going to go with Lisa's advice and try the thumbtack! that failing, anyone know where to get the repair kit in UK?
Lys
Tue, 03 Jun 2008 15:35:46 +0000
Happened right on Hollywood BLVD trying to take a picture of my son with his hands in Shirley Temple's. SO upset. I can still take pics if I use a safety pin, so I would suggest packing one with you if you are going on vacation with the camera. Just pin it to the lens cap tether.
Elizabeth
Sat, 07 Jun 2008 19:04:41 +0000
I have the same problem, popping shutter button on my H1. I have contacted Sony Switzerland but they refuse to recognize their error in the design. They only propose an exchange with the H10 camera for $300 (a camera which cost $327). That's really a joke !!!!!
Sony refuse to give a part number to repair like in US. Who knows how to order the spare part and where to order in Europe ? Thanks.
Daniel
Sun, 08 Jun 2008 14:24:17 +0000
Me too, on my DCS-H2.
I just orderd part # x21083252 at www.sony.com on-line for $18.61 for a total of $26.96 with taxes & shipping. Thank you for this website & Glenn Gorman (entry #2).
Ken
Sun, 08 Jun 2008 17:51:35 +0000
Yes this happen to me right in the middle of a photo shot, I was so upset not knowing what it would cost to be repaired, I looked at the site and it said around 300 to fix, I couldnt believe it.
Im happy I came upon this site before sending my camera in for the repairs.
Part Cost me 18.61 and 15 to ship, Alot better than the 300$!
Tabitha
Mon, 09 Jun 2008 19:35:19 +0000
I thought it was me until I read this forum!
I had never had any problems with ANY of my Sony cameras in the past. I have had this one for 18 months without a glitch. I have taken thousands of wonderful shots with it, this one being just a sample.
I had this issue just yesterday with my sony Dsc-H2. I was out, so I improvised and carved a makeshift button using a pen knife and the plunger of an insulin syringe(don't ask...lol) I was determined to take pictures! Unfortunately, I didn't have the control that I would normally have had if the dern button didn't break off.
I ordered the part for myself, but not before contacting the company directly. I told them that they REALLY need to examine the issue with the H1 and H2 shutter button breaking off. I made sure that I told the operator to have someone from the company call me directly, or I would call them back every single day...lol.
I am one of those people who doesn't let up until I see results. I paid for my replacement part to be delivered express. If they do a recall, I *WILL* make sure that I get reimbursed for my aggravation!
Normally, Sony is a very good company. Every company has something go wrong every now and then. I understand the frustration of having to work with a defective product as much as anyone else does. It doesn't mean that everything from sony is crap, it just means they need to address the problem. Unfortunately, everyone needs to learn how to force companies to do that. You know the old saying, the squeaky wheel gets the grease! Call them, my shutterbug friends!
Sony Customer Service (US ONLY)1-800-222-7669
International Support 1-239-768-7669
Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-7:15PM EST
Attached Image: 
06.05.08 096.jpg
Darlene
Tue, 10 Jun 2008 16:20:23 +0000
Along with contacting the company earlier today, I also just sent them this email:
********
Product Information
Please enter the model number and, if available, the accessory or part number below.
Model Number: Sony Dsc-H2
Part Number: x21083252
I recently had an issue with this camera. The shutter button popped off for no reason. While I ordered the part I needed, I found a whole lot of other people with the same exact issue. I can point you to several forums discussing this problem, and how to resolve it.
You must understand, I have had no other problems in the 18 months I have used this camera. In fact, I LOVE this camera. Which is why I ordered the part to replace it. However, with so many other consumers having the SAME issue with the H1's and H2's, I would imagine that it is time for the company to seriously look into the problem. There are so many others who have been soured on Sony cameras for this reason. As a consumer of your products myself, it would be wise to consider a recall on these particular models. I was fortunate enough to have 18 months without a glitch, but others were not so fortunate. Not to mention, Spending my hard earned money on what I consider an expensive camera, I should get more for my money than just a camera. It should remain in good WORKING condition, sparing any problems that *I* might have caused. Having said that, I know I did not cause this problem. The part failed internally. That had nothing to do with my operational abilities. I am willing to bet it is the same for many others.
I sincerely hope that this is taken seriously, and not passed off as a one time incedent. From my research, I know there are far to many others having the same EXACT problem. Which says to me that it is a defect in the part.
Along with this email, I have already contacted customer service by phone. I plan on using as many resources as it takes for this company to take notice and do something about a defective part.
Thank you in advance for your consideration.
*******
I will give the company 5 business days to respond. If I hear nothing, I have a few other ideas up my sleeve, and I am sure they won't like any of them...lol.
Darlene
Wed, 11 Jun 2008 02:03:27 +0000
I'm still waiting on my shutter button 'repair kit' to come in, but I was wondering..since so many of you have had this problem over and over again with the H-2, does anyone have or have dealt with the H-10? I'm wondering if it's just time to upgrade...
I really love the H-2 though, I don't want to spend all the money for a higher model if it's not going above and beyond what I already have.
Shawnzi
Fri, 13 Jun 2008 01:08:40 +0000
I just had my H2 release button pop off as well....It is strange how this is occuring....
Mark V
Fri, 13 Jun 2008 03:55:34 +0000
Hi there, I've sony Cyberr Shot DSC-H5. The shutter fell off last month. So I found this web very useful. Thank You !!!!!!!!!
__________________________________________
Message from SONY,
Model: DSCH5
The items you requested are listed below.
Item - ( RELEASE ASSY (420) ), X21083262, $22.31 ea.
You may place your order using the link below or call 1-800-488-7669.
Shipping charges and local taxes will be added to your order at checkout.
Sony Direct Accessories & Parts Center web site - http://servicesales.sel.sony.com/ecom/accessories/web/index. . . .
For parts inquiries by Email, please use our parts research form at this link http://servicesales.sel.sony.com/web/partsResearch.do
_________________________________
Then I try take the old broken shutter off and order new one from sony cost me $31.00 with shipping fee Instead of $180.00 to send to Sony. The part came in today and I fixed it. It work fine now.
Note : when you try turn the part have to be careful the 2legs are so tiny !
Ang
Mon, 16 Jun 2008 22:16:21 +0000
x21083252
sony direct sales
^this part mentioned at the top of the page-is this JUST the button? my whole assembly popped off. I was able to save the spring so I don't need that, but will this part get me where I'm going or no? It seems like the cheapest one I've found so far.
Shawnzi
Wed, 18 Jun 2008 11:10:12 +0000
Same thing happened here. I can't believe Sony wouldn't offer to repair this for people to avoid the bad PR (I sure as heck won't buy another Sony and will actively discourage everyone I know from buying one.) Is there anything that can be done from a consumer protection perspective--group complaint, recall etc?
Carol
Sat, 21 Jun 2008 18:45:02 +0000
Hey all,
Guess what just happened to me.....at 1520 hrs(3:20/P)during Grandson party..... whole shabang popped off ....found button and spring only!! Just order assembly from Sony-Direct...hope this works...very frustrated at present. Good Web Help site!!!
Jeff
Jeff
Sat, 21 Jun 2008 19:30:24 +0000
This recently happened to me... yay :( but I was wondering if anyone knows where I can get this for within Canada because all the linsk are for the States...
Thanks in Advance
Dustin Botelho
Sun, 22 Jun 2008 23:21:12 +0000
FIrst off, I want to thay a hearty THANK YOU to glenn gorman for posting the instructions for replacing the assembly on my Sony. It does NOT come with instructions, and i would have been so LOST without this information. THANK YOU GLENN! Replacing the assembly took me only a few seconds. I did have to improvise a bit, since I didn't have any kind of rubber I could use to grip the broken assembly with. I used a piece of good old duct tape that I wrapped up on itself, so the sticky side was out. I placed it on the broken assemble, and then trimmed off any excess, so it wouldn't stick to the rest of the camera. I took the same piece of duct tape and places the new assemble on it, and it went right into place. The only thing I regret was not buying a spare...lol.
I still love my Sony. It works as good as new now.
For those of you still waiting, the assembly is the entire piece, not just the button and spring that popped off. Please refer to Glenn's instructions as to how to remove the old and replace it with the new.
Dustin, I found a site that might help you. Sony Global. I don't know what it has to offer, since it keeps giving me the US site as I try to navage it. It apparently knows whatr country I am in...lol. But try here: http://www.sony.ca/view/homepage.htm
If worse comes to worse, find a friend in the states willing to ship it to you and have them order it. I suggest the same for people in other countries as well. I know it isn't right to have to do it this way, but there are always ways around beaurocratic BS!
And P.S.
No one has gotten back to me from Sony about my complaint. I have been calling them nearly every day, too.
Darlene
Mon, 23 Jun 2008 13:50:17 +0000
Hi there.... from last post. I've tried Sony DSCH5 with squeaky new shutter button on last Saturday night...kind of worked fine..no delay on shutter speed.
Thank you to Glenn to guide at the beginning !
Ang
Mon, 23 Jun 2008 21:17:59 +0000
Me too!! Can't believe that with this many complaints for the exact same problem, Sony hasn't stepped up to the plate to fix it. Anyway, as a temporary fix, we were at a birthday party and my wife used the end of her ear ring. I've also snipped the end of a big paper clip and used that. So, you don't have to be stranded when this happens. I'm glad I found this forum with al the great info. Thanks.
Scott
Tue, 24 Jun 2008 16:44:34 +0000
My dsc-h2 button broke off too.
matt
Tue, 24 Jun 2008 22:09:39 +0000
This is the second time the shutter button on my H2 has spontaneously popped off. The first time, I was within my one year warranty and Sony did repair it cost free. I have had the camera for almost two years now when it popped off at a ballet recital last week, right as my daughter walked onto the stage. I have used a thumb tack for the past week but plan on buying the replacement part to save myself to save the huge labor fee. This is the last Sony I'm going to buy.
ganzfam
Wed, 25 Jun 2008 07:39:24 +0000
Thanks for all the helpful information. You've been much more helpful than Sony. I've had my Sony DSC-H1 for 2 1/2 years and in the middle of my daughter's soccer game, the shutter button popped off. Up until the button popped off, I loved my camera. Now, after reading all the other comments about people having problems with this camera, I don't think I will chose a Sony next time.
Debbie
Mon, 30 Jun 2008 21:26:07 +0000
Hey,
Does anyone know how to replace the front case assembly on the Sony DSC-H1? I received the part, but no instructions. Please advise.
Michelle
Wed, 09 Jul 2008 23:04:01 +0000
My shutter button also popped off my camera. I was so happy to find this web site. I used the advice and ordered the replacement part from Sony and it worked perfectly. Thanks to all of you who gave such great advice. I have copied the information I used to order my part. Finding it on Sony's website is impossible, but with this information, I ordered it in minutes and had it within in 3 days.
Model: DSCH5
Item - ( RELEASE ASSY (420) ), X21083262, $22.31 ea.
You may place your order using the link below or call 1-800-488-7669.
Shipping charges and local taxes will be added to your order at checkout.
Sheri
Sun, 20 Jul 2008 18:44:31 +0000
just a note. i have over 10k pictures on my H1 and no problems. i bought a refurbished H2 from Sony for $2000 and have about 600 shots on it, keeping my fingers crossed.
GH
Mon, 21 Jul 2008 04:09:52 +0000
Um that should say I bought the H2 for Two Hundred dollars, not two thousand...LOL
GH
Mon, 21 Jul 2008 04:11:50 +0000
Just found a home made fix for the mechanically deft people out there. Complete with pictures
Better than original.
http://forums.dpreview.com/forums/read.asp?forum=1009&messag . . .
GH
Mon, 21 Jul 2008 04:32:38 +0000
The shutter button on my DSC-H2 popped off about six months ago and I'm finally getting around to complaining about it. I submitted a formal online complaint to the BBB after speaking to Sony on the phone. I just found out today after Google searching the model number you all have the same problem. I had a problem with Sony in the past and sent a complaint to the BBB...with satisfying results. I will let you know how it goes.
Mike Schreckengost
Wed, 30 Jul 2008 23:15:50 +0000
hi guys,I'm amazed tt so many people have this similar problem of the damn button dropping off!Sony should do better..thanks to the people who have contributed.=)
RedFerrari
Sat, 09 Aug 2008 07:43:38 +0000
We'll I'm glad to see that I am not the only one. I thought my 17 month old had gotten a hold of the camera. In getting the crome piece which the button sits on, one of the tabs cracked. Is this include in this assemby? If not does any body know the part number?
James Lovingood
Mon, 11 Aug 2008 02:28:52 +0000
Hi everyone, I am amazed at how many people are having problems with the shutter release for the dsc-h2. I was browsing to find a part number for replacement. I believe Sony should recall the part and replaced it at no cost. I will also write to them and inquire about a recall for this part. I looked today at the website and it stated that the camera was not available for purchase.
Myra
Mon, 11 Aug 2008 02:51:19 +0000
Does anybody know where I can find in Europe Release Assembly part #: X21083262 from Sony DSC-H2
Nicu
Mon, 11 Aug 2008 18:01:23 +0000
just wanted everyone to know that this didnt just happen on the H model sonys. my moms dsc-v3 has the same problem. she reached into her bag and there they where sitting in the bottom of the bag, her shutter button and spring. 3 years and no probs till now.thats how I found this site looking for parts and how to repair it. too bad sony is dropping the ball . I dont think i will ever buy anything sony again.
mike
Tue, 12 Aug 2008 04:02:46 +0000
Same thing happened to me. I didn't understand what happened and why. I had my spring and what I thought was my button but now that I replaced it I see the spring goes between the button and the bottom piece, which must have fallen when it broke. Thank GOD for this forum. I got my part in less than a week for $32.00. I even went to my local camera sales and repair shop to see if they might have the button so I wouldn't have to wait a week for it and was told "With a digital camera it is usually much cheaper to just replace the camera than to try and fix it." Well I let him know I had already been on the Sony website and contacted them through e-mail to make sure of the part number needed for my model camera and $30.00 was alot cheaper than $500.00+ for a new camera. I believe a couple customers may have decided they didn't want to do business with someone that would try and cheat them. Now with that being said, Sony, should acknowledge and fix this problem, it shouldn't cost that much for a button and they should include instructions on how to repair when they send the replacement parts. Again, Thanks Glenn:) My husband says he should have bought the Canon now...I do like how my Sony takes great pics. I am just worried that button problem will happen again. Fingers crossed!!!
Betty Swanson
Wed, 13 Aug 2008 23:43:32 +0000
Well it happened to me too!!! My shutter button fell of my DSC-H2. I lost the spring! Anyway as Glen suggested I took the button off and am going to order another button BUT I was suprised that while the button is off, I can can still take pictures by pressing down my index finger over the opening!!!! So now my camera is not out of commission while I wait for the part to arrive!! Thanks for all the good suggestions!!! They saved me alot of money since I would have took it to a repair shop!
Melanie
Fri, 15 Aug 2008 17:51:57 +0000
How far does the old assembly have to turn to come off? Is it a few millimeters, a quarter turn, something in between? I feel it turing but just a hair and it does not seem like enough since it will not come off.
hoovedado
Sun, 17 Aug 2008 21:08:41 +0000
Well, I guess I didn't get it turned far enough, one of the legs broke while tyring to pry the assembly off. Now my question is does the part mentioned above (#x21083252) come with the assembly (silver ring) that I just broke, or is it just the button?
hoovedado
Sun, 17 Aug 2008 21:30:05 +0000
Does anyone know how I can get this part in the UK? I emailed Sony and they expect me to send the camera off for repair and to pay for it, and being a poor student there's no chance! Thanks everyone for posting all their advice, very helpful!
Introspectre
Thu, 21 Aug 2008 12:11:17 +0000
I am so relieved that my experience is not unique. My shutter button fell off in May and I sent it to a "certified" repair store in Illinois which charged $100 labor charge and $21 for the part. However, when returned to me the autofocus did not work. I sent it a 2nd time and they only charged me $55 for the part--"switch button control". However, when returned to me the 2nd time, now the flash does not work at all. I am frustrated beyond belief. I spoke about 25 minutes with a Sony customer service man named Luis, who would not give his last name and refused to allow me to speak to a supervisor. Now I am angry, but don't know how to contact Sony to send a letter to a person who might respond. Has anyone else had such repair problems?
Does anyone know a name of Sony executive and address to send a complaint? I, too, have decided to tell all my friends and family NOT TO BUY ANYTHING SONY.
Mary
Thu, 04 Sep 2008 13:18:50 +0000
My shutter button broke when I was in Swiss. Swiss is so irresistible to keep your hands off the camera. So i used a toothpick to click my shots in Swiss. I am planning to order and fix the button myself. Hope it works.
Can someone explain to be how to fix my DSC H2 camera with detailed pictures and better explanations? glenn gorman, I think you can help us here!
Thanks so much for this fantastic forum.
Shree
Wed, 10 Sep 2008 13:27:13 +0000
Does anyone know if this part(x21083252) will also work for the H1?
I love this camera and have had it for about 2yrs and its been wonderful till now!!!
desirae
Mon, 15 Sep 2008 08:02:46 +0000
Just to let those that have asked if the ring which is explained on how to remove is included, the answer is yes.
James Lovingood
Tue, 16 Sep 2008 03:46:17 +0000
This thread saved my $150. I got my camera fixed with the part that i have ordered from Sony. Delivery was quick.. Ordered the part on Tuesday and received it on Saturday...
Thanks for the information and instructions... To remove the button to get a good grip on it… I used rubber gloves.
Thanks
Roopesh
http://www.panoramio.com/user/520997
Roopesh
Sun, 21 Sep 2008 03:20:53 +0000
People need to READ the thread! I see many questions being asked that have already been answered.
I was wondering, did anyone try the home made repair I linked to (above) on the dpreview forum?
for those who don't want to craft their own, the parts can be ordered here;
http://servicesales.sel.sony.com/ecom/accessories/web/produc . . .
under search select 'part or accessory number and enter these
X21083262
RELEASE ASSY (420) can be ordered here
auto focus
147969921
SWITCH BLOCK, CONTROL
GH
Mon, 22 Sep 2008 15:25:25 +0000
My H2 lost it's second button and, like others before have said, Sony denies this is a problem however they now have a new replacement part number, X-2108-325-2. Not sure if it is a new and improved part though. The instructions given at the beginning do work, easy to do and will save you money. Just press down firmly with your thumb and index finger on the new button assembly and rotate less that 1/16" clockwise to set it in place.
After my experience with this camaera and Sony's customer service denials, I have been and will continue to replace all digital imaging products with Canon.
Jerry
Tue, 23 Sep 2008 06:04:05 +0000
I had this happen to me also. Luckily It happened at the END of a wonderful music festival. I called Sony and this lovely lady in India said it would cost $180.
I then went to Precision Camera and wanted $172.00. I'm so glad I googled this site. I just ordered the part and hopefully will be able to repair it. Sony should be sending these parts out for free since it is obviously a defect in their product.
I keep you updated and thanks for the info!
Joanna
Tue, 23 Sep 2008 16:28:24 +0000
My button recently popped-off, I assume since one minute it was there and next gone, while on vacation in Italy & Austria. It lays somewhere in the cobblestones of Balzano. I was able to continue to take pictures with make-shift arrangements of paper-clips or toothpicks. I'm now awaiting the rpeplacement assembly.
Tom
Tom
Sat, 27 Sep 2008 13:53:44 +0000
Thanx this place.
I ordered assembly part over the phone, it came in a week in a huge box size of a xerox cartridge. Cost $30.
I warmed up! an assembly (button thing) to make it more flexible, and using rubber! gloves installed it, slightly turning clockwise to match the groove. Work like before.
Good luck everyone.
ross
Sat, 18 Oct 2008 03:56:26 +0000
My button escaped while I was taking pictures in a park. Late fall, many leaves. I never found the button.
I made it work with a paper clip for a bit, but that failed eventually.
I will order the replacement part and try that.
Other than that I really like the camera!
Alan Hansen Begg
Tue, 21 Oct 2008 15:33:10 +0000
same problem. was in romania on a film shoot and wanted to take some stills.
button and spring gone now- just fell off. If anyone knows where to get these
parts in the UK i need to know. US wont ship the parts out.
So annoyed with SONY because it is otherwise a great camera.
adamgf
Wed, 22 Oct 2008 14:43:35 +0000
I was not on am exotic location however the shutter button broke off as well at Storyland with my toddlers. I was able to stick my earring in and continue to take photos. This appears to be a huge problem for Sony. My family and I we have about 6 SONY digital camera and camcorders that we have been pleased with we have product loyalty...what about there loyalty to their customers????
Katherine T
Wed, 29 Oct 2008 17:50:24 +0000
I also suffered the same fate, thank God for this website. I was able to order the part yesterday through Sony direct, overnight, received it today and with a hard push down and a quick turn clockwise, it's as good as new. Thank you all for your posts.
Josh C
Wed, 12 Nov 2008 18:40:35 +0000
I posted close-up pics of the DSC H2 interior showing the cause of the focus problem on my blog: http://thelope.com/2007/03/sony-dsc-h2-problems.html
Greg
Tue, 18 Nov 2008 03:19:41 +0000
You can get the part directly from Sony, though it can be a little tricky to install. If you need any help with digital camera repair please let us know, we are an actual AFFORDABLE digital camera repair business! If we can help please let us know.
Thanks!
Thomas
Thomas D.
Wed, 26 Nov 2008 17:53:33 +0000
this is a load BS... well i am a Photografer, not professional but this camera(DSC-H1) always got the job done and i was doing a wedding and this same issue with the frickin button. it just popped off, i dunno, maybe cuz i have taken over 50,000 pictures but i have an upcoming wedding wich i need my camera for, any suggestions......dont got no money
CJ Henriquez
Tue, 02 Dec 2008 20:51:37 +0000
Taking the suggestions from this forum and other boards I've researched on this issue, I fixed my camera!!! I have the Sony DSC-H2 and experienced the dreaded MIA shutter button. I ordered the shutter release assembly, and fixed it myself at home. For a grand total of $26. I will never purchase another Sony product again, but at least the camera will work for awhile until it (inevitably) happens again. Thanks for all the suggestions and help!!
Kim
Fri, 05 Dec 2008 18:58:45 +0000
My DSC-H2 also lost its button. i just ordered a repair kit.
too bad there isn't a lawsuit... obiviously they know there is a problem by how many repair kits they are selling....
Karie
Sun, 07 Dec 2008 02:56:36 +0000
Is the same shutter for dsc-h2 and dsc-h5 models?
rudy
Sat, 20 Dec 2008 05:04:36 +0000
Christmas eve and my H5 loses the button. We lost the spring, but found the button. Going to try to order the part, but wanted people to know of another instance. Its still unclear after reading the thread whether the spring comes with it. I guess I will find out.
dennis
Thu, 25 Dec 2008 04:45:17 +0000
Lost my H1 shutter release button about two weeks ago, as my wife was handing the camera to me before my daughter's high school basketball game, and of course right before the holidays! Thank goodness for this website - followed the link to Sony parts and Tigerdirect parts, and ended up buying the assembly thru Sony's site. It included everything I needed: the spring, button and small silver housing, and was about 22.00 plus about 8.00 shipping. Took almost a week for shipping to NJ. Followed the instructions entered by several of the previous posters. On my H1, it took about 1/16 turn in the clockwise direction to get the two small fingers in position to lift the assembly off the camera, carefully dumped the broken-off piece out of the small cavity. Used a twisted piece of tape to get enough grip to turn it. Aligned the new assembly, used the tape sticky side out to turn the new part into place. Now the camera works fine, and I will give it to my son as it is still serviceable. The newer Sony and Canons are so much quicker regarding shutter lag. Got my daughter the W150 for Christmas, secretly used it at her game before putting it under the tree (while waiting for the part) -- and even the indoor BBall photos are terrific, markedly better than the H1's 3-4 yr old technology. It is a relatively easy repair, especially if you read through this forum, and as long as you are careful. Takes no more than a couple of minutes. It is not worth spending over 50 bucks to repair an H1 or H2 with the leaps that the new cameras have made, so this was perfect for saving my camera. Much appreciation to all contributors here!!!
steve
Mon, 29 Dec 2008 05:57:08 +0000
ditto on the shutter button failure; at least my dsc-h2 was error free for 3+ years; much help on the replacement part and sony accessories site - THX!
gary
Tue, 30 Dec 2008 16:51:57 +0000
A week ago I ordered the shutter button assembly and asked for a diagram from the service manual. The folks at Sony said OK, they took my order for the part and my credit card info and told me that they would email the diagram the next day (the dept. that sent emails were gone for the day). The part arrived after a week but the email did not. When I called to get them to send the email, the fellow from Sony explained that was not their policy and tried to get me to buy the whole service manual. I gave him as much Hell as I could without getting too distasteful (I have to give the manager credit, he stayed on the phone while I went through my tirade). Bottom line, I put my button back on without any problem, and now the camera works great again. I have no problem saying that this is my last Sony product!
Tom from Clarksville Tn
Sat, 03 Jan 2009 03:45:53 +0000
rec'd the assembly from Sony direct accessories, as promised; used the directions from above post - simple clock-wise turn and its fixed; biggest problem was finding my rubber bottle opener LOL; why bother w/ customer-no-service about diagram??? THX Glenn
gary
Mon, 05 Jan 2009 13:54:58 +0000
Hi Can some one tell me where i can get this part in the uk ,i need the button and spring,Very Dissapointed in sony was in paris for new year and my 2 sony cameras decided to fail ,other camera was dsc-t100 which just deceided to freeze.
Thanks Craig
craig mccluskey
Wed, 14 Jan 2009 13:12:15 +0000
Thank you!! Just fixed my camera. I am so excited! I used a little needle nose pliars to take the broken one off, new one snapped into place pretty easily.Much cheaper than a new camera. I was able to still use my camera before replacing the part by pushing a tack down into the hole, which was good because I was able to take pictures of my son's first school dance while waiting for the new part.
Tosha
Sat, 17 Jan 2009 18:32:19 +0000
I have received the part from Sony. I cannot get the old part off.
Tosha - I see you used pliers. How? I am reluctant to bust the old part for fear of damaging the camera.
Glenn - I see you used rubber bottler opener. I cannot find what you are talking about. A soft opener?
Any information on this would be appreciated.
BTW - great job on this thread. Very helpful, many thanks.
Brad Hiscock
Fri, 23 Jan 2009 00:39:25 +0000
I used needle nose pliers to grab the edge of the ring (since the button had already fallen off) and turned counterclock wise. The button turned and popped. After the ring was off, I turned the camera upside down to use gravity to my advantage and metal tweezers to remove the broken stem of the button. Got the button from Sony, they ship it in a box big enough for 2 whole cameras. Took 5 minutes to fix. Just be patient, do not force anything.
JerseyGirl
Sun, 08 Feb 2009 03:07:45 +0000
Hi Everyone,
Just wanted to add my name to the growing list of people who have lost their shutter buttons. Mine was lost on a ski trip last night (but unlike normal consumers, I work for the associated press and mine was lost while on assignment) we NEVER take larger cameras on teh mountains and i would love to bill sony for this as it cost me lots of good photos. One thing was i thought i had broken it but i couldnt for the life of me figure out how, i am rough with my gear but on this night had done nothing out of the ordinary.
I am guessing sony (like all other companys) is letting the japs or ostrich lovers make the parts nowadays. This would explain the crappy performance of the zoom in video mode, lousy focus in and out during hd videos (our camera has an hd converter custom built in with a wifi that reaches up to a mile so images can be offloaded once taken immediately) and now the button. Dont even get me started on the lousy battery life.
Well i am off to try the thumbtack option, i am not giving sony (or its foreign incompetent slave workers) any more of my money.
I am not saying not to buy sony btw, just beware what you are getting, obviously someone screwed up on the design.
Good camera otherwise though, nice clear pictures overall!
Jason
NCR Media
AP Photographer
Jason
Mon, 09 Feb 2009 03:32:58 +0000
DSC-H2 on a sightseeing trip. Button popped off, lost spring. sad. bought because it wasn't really too expensive. I will try to get the parts and fix myself. I'm nervous but what the heck. This has been the nicest group of upset people I've ever read. Take care and take good pictures.
LP
Wed, 11 Feb 2009 03:46:46 +0000
The button on my H5 fell off for the second time. This time however I cannot find the button or the spring. Is the button for the H2 the same as the H5? I am having trouble finding the replacement for the H5.
Roulette
Mon, 16 Feb 2009 16:10:41 +0000
Thanks for all the help... I was able to get my button housing off with just my fingernail, and the part came today and snapped right back in. Total cost with shipping was $36.75, Thanks everyone!
The Dom
Tue, 03 Mar 2009 22:31:00 +0000
I have the same issue with the shutter button pop out on my DSC-H2. I appreciate all your guys comments. Sony wanted $141 to fix it, and I asked their technical team how I could change it myself and was told "NOT TO". Well comments above are great - use rubber gloves and simply use your nails to remove the metal enclosure (Shutter Button Assembly). Buy the new part X....from Sony for $27 inclusive shipping and push it down. I did a trial with the broken one, and it should work. Thanks guys and best of luck!!!
Rutesh
Thu, 05 Mar 2009 00:30:46 +0000
Hi, I have the DSCH2 and what do you know, the button has popped off. I found both the button and spring, but there is something else missing. I'm not sure what part I need in order to fix this. I think it may be that small ring that is used to zoom in/out?? Anyone know? and if so, where I could purchase one? Thank you
Kelly
Thu, 05 Mar 2009 01:50:20 +0000
Believe me, its really easy!!
I just replaced my H5 shutter release button..the rubber gloves idea worked for me..Thanks a lot Glenn..
The guy at a local camera store asked for $100 to replace it as he has to pull the camera apart..what a liar ;)
Partha
Sat, 07 Mar 2009 03:59:52 +0000
Just wanted to comment on repairing the shutter release. I received my replacement part and our course tried to fix it without using the helpful hints. Couldn't do it. I did not have the rubber can opener so tried the tape and it works like a charm. Thank-You for the hints and order number. I am not a fixer at all and I did it so just order the part and fix it yourself... Save a lot of money. I do like my camera and am not ready to update yet.
Carmen
Sat, 07 Mar 2009 21:34:20 +0000
Hey Guys!
I am so glad I found this site! My button popped off and I knew it would be too expensive to send it out for repairs. I was able to order the part with no problem with the help of this site. TO CLARIFY: part #x21083252 that Glen suggests and part #x21083262 that also appears on this page are the same. I called customer service to see what the difference is and the Rep told me they are the same, but #x21083262 is the "newer, updated part" that is supposedly more compatable with the camera. After reading this page and seeing that this button popping off is an OBVIOUS DESIGN FLAW, I decided to go with the "newer" part. Hopefully they've updated it so this will not happen again, like it did to some customers. I just ordered the part, and I will update if there are any problems. THANKS GUYS!
Jacquie K
Sun, 15 Mar 2009 16:55:14 +0000
Thank you so much for this site. A few weeks ago at a birthday party the button on my camera popped off. (What a coincidence, right) I found the spring and the button. I called Sony and like others that have commented they wanted like $180.00.
I got a cheaper estimate at a camera place. It was like that guy was doing me a favor to fix it for $100.
I called Sony and ordered the part. It came it a huge box. We were confused at first but then realized we had to take off the remnants of the shutter. We used a fingernail and it popped right off. Then it looked like a huge gapping hole. Then we just played around with the button we orderd and it popped right into place.
So, Thanks for starting this site. It saved us over $160. Big thanks....
Craig Wright
Sun, 15 Mar 2009 23:32:51 +0000
Hi everybody, here is my problem. I have a SONY dsc-H5 and suddenly my half-way-down part of the button stopped working. I have done some research and this page seems to be the most useful one. My button is still fine, if I press it all the way down it'll focus and take the photo directly but I cannot use the half-way-down property, it simply doesn't do a thing. I tried to open it why turning the button counter clockwise using a thick rubber band but it doesn't seem to twist a single inch. I'm not sure if it's because this is H5 and not H2? Anyway as my button didn't actually pop out (yet) maybe a new button wouldn't really solve my problem?
Please help, this is so annoying!!!
Marcel
Marcel
Tue, 24 Mar 2009 13:28:41 +0000
I have an H5 also and this weekend while taking photos it popped off. I spent a good 30 minutes looking for it and no where to be found. I just ordered it by calling Sony before I found this page. I've had this camera over 2 years and I had a cybershot before that also. This is my first complaint about that camera, hopefully it will only be a one time loss for me. It is making me think again before buying another Sony product though.
My total was 24.03 with tax, they offered me free shipping which I'm assuming is because it's such a common problem. But I still have to wait 7-10 days. I'm going out of town this weekend and will try the paperclip trick for in the mean time.
Does anyone else have the same problem as me with it being a huge power hog? I noticed on a site today it claims you can take over 1,000 photos on the same batteries. I'm lucky to get 50, and if I take a video, they are drained in 10 minutes, all without the flash. I guess that is my second complaint about it.
Thanks for all the comments, I'm glad it wasn't a one time fluke with mine.
Lisa
Tue, 24 Mar 2009 21:57:10 +0000
Hi lisa, If your camera is set to continuous auto focus it uses up more juice
Dan
Sun, 29 Mar 2009 23:10:33 +0000
It's good to know the world wide web is good for something other than porn! I blamed my wife for breaking the button because she keeps the camera in her purse instead of the case...
I ordered the button on-line from Sony at 7pm on March 26th and got the part today and quickly installed it using the directions above.
Total cost $27.95 (incl. $6.95 in S&H). Total time to repair 5 min. I got a quote at a local Ritz for $250!!
Bil
Tue, 31 Mar 2009 02:05:26 +0000
hey guys
After using two years, my dsc - h5 shutter release button gone away. I bought the camera in the states, but now i am staying in Turkey. Does anyone have suggestions? Will I be able to fix it on my own if I get the necessary parts? By the way, the part number you suggested applies for dsc h2. It is also suitable for dsc h5?
Thanks for your shares!
Yalcin
Sat, 04 Apr 2009 13:02:31 +0000
Wow, with the internet, one is never truly alone. The button on my H2 popped off yesterday while at the playground with the kids. Luckily I was mainly just playing around, taking a few action shots here and there. I ordered the replacement part (X21083262 RELEASE ASSY) and paid about $30 for it. I realize now that the half-pressure focus has never really worked and, upon further digging, it's probably because of shoddy materials. I contacted Sony repair service using chat and was told they weren't aware of a problem and got the standard put-off. I then found the BBB site and logged a complaint. There aren't that many complaints for Sony - it's in the hundreds - so if even 10-20 people who read this site log a complaint with BBB I'd bet that it would be noticed. It only took me about 5 minutes, here's the url:
Happy complaint filing!!
mpeto
Thu, 16 Apr 2009 15:59:20 +0000
Thanks a lot to everyone who posted here, esp Glen for the really useful info. Just had to post here & give a big shout out to all! Button on my DSC-H2 popped off a few months ago, but luckily had fallen into the bag - called Sony & they told me it would cost 150$. Was wondering if I shd just chuck the camera as the cost of a new one was marginally more than the repair cost & wouldnt you know it, our warranty had just got over(!)...the button works 50% of the time & is completely detached...till last week when I saw this blog. Decided to try your suggestions & just got my assembly today & it worked!!! This is really cool - spent 27$ with S&H & its as good as new. Thanks again to all.
Sapna
Sat, 18 Apr 2009 19:59:55 +0000
With my DSC-H2 it happend after approximately 18 months after I bought camera. The button is really a bad engineering result from Sony.
Well, first, I managed to adjust the broken button with scotch tape. It was OK for several more months. Second, when it didn't work any longer, I used a staple to release shutter :) . Third, I bought a Lumix camera from Panasonic ;)
But, I think I'll order the button to fix my Sony camera as suggestred in this forum.
Thanks to everybody!
Serge
Thu, 23 Apr 2009 16:17:30 +0000
Removed the old assembly and pressed down with my index finger to see if it would take a picture now that the broken parts are gone. The red light came on and there was ringing sound like a telephone. Has anyone else experienced that? Does it indicate a worse problem than the replacement assemble would fix?
Thanks
Keith
Sat, 25 Apr 2009 00:54:00 +0000
I have an DSC-H2 and my camera has lost it's button also. It happened while hubby was on a cruise, so I didn't find out about it til he returned. I am not sure exactly what "PART NUMBER" I need to order, I have seen several listed in the above comments. I too, chatted with a SONY rep, and she wanted me to send it off to be repaired.
I think Sony is fully aware of this ongoing issue, they have absolutely no intentions of doing a recall, and were possibly aware of issue when these products were released, that they would have these problems.
That is what keep their service department in business. We just jump thru the hoops like good little monkeys, and play the game.. Because $30, is far cheaper than fighting corporate America. No one has the time or the resources.
Please let me know the correct part number to order, , I am taking my kids to DISNEY WORLD and need it fixed before we leave.
Thanks Glenn.......
Rhonda Mayfield
Wed, 29 Apr 2009 03:04:46 +0000
I have the same problem with my camera. while looking for website were i could purchase the shurtter button i found the website on the link below.
http://www.darntoothysam.com/servlet/the-2930/Sony-DSC-dsh-H . . .
Juan
Wed, 29 Apr 2009 20:06:12 +0000
Hello Everybody, I also have a sony DSC-H2, same problem with all of you, Shutter pop off the camera by itself, i just found out as soon I opened my camera bag, wandering how it pop out by itself. now for me im just going to buy a new camera instead of buying the shutter parts or bringing it to a shop for repair, USE UR COMMON SENSE, just buy a new camera, cameras are cheaper now unlike before. a lot of competition and also what is going on with the economy. just an advice PLEASE DONT BUY A SONY DSC-H2. its a waste of money !!!
Allan
Mon, 04 May 2009 07:05:01 +0000
It's me again, thank you for this forum and now I know that it is a common problem now that Sony is not good in manufacturing cameras, I will aslo make sure to myself and tell my friends not to buy any cameras with Sony. I will switch to Canon probably. And please don't buy parts from them (SONY) again, meaning you're giving away your money again for SONY to replace the parts, think of this, you are making them more richer. You just not bought the camera, but you are also buying the parts for the same company, come on. You are just making them rich, why not report it so we can get a recall right? and BAN ANY CAMERA PRODUCT FROM SONY. thats the best way to do it or else many people will be victimized with this scam. they have to learn from their mistakes.
Allan
Mon, 04 May 2009 07:47:11 +0000
I've shared the experience of the 'flying shutter button' -- Badlands vacation this past summer. Reading all of this was discouraging, as I'd really researched (I thought!) the camera before purchasing and was very pleased with it -- until the button went AWOL! Disappointing to read of Sony's lack of response!!! Have ordered the part & will hopefully get it fixed! Thanks to all who gave input & instructions!
Nancy
Fri, 08 May 2009 01:57:24 +0000
Don't listen to Allan about just buying a new camera. If you are like me, I can't afford a new camera right now with the economy the way it is or even afford the cost to get my camera fixed by Sony. I did Glenn's easy fix at the top with a new shutter button ($47.22 w/ shipping considering I ordered a backup in case it happened again). That is much cheaper than anything else out there. It is not that hard. I did end up using a pair of pliers to get my button off and the new one on but hey, I'm not worried as much about the few scratches on the side of the button as I am that I've got a wonderful camera that works now. Save your money for when you have a real problem and do have to buy a new camera.
Wesley
Thu, 14 May 2009 21:00:51 +0000
Thank you Glenn Gorman for posting the info above. I too had the issue, and I received the part and fixed the camera today. I did not have a rubber bottle opener, but I improvised. As I am taking my family to Disney tomorrow, I am glad it is fixed.
Karma
Thu, 14 May 2009 22:09:22 +0000
I just had the button pop off of my H2(which is now my second camera). I just got the button from Sony. I had a hard time turning it at first. I put on one of those latex free medical gloves and it turned and popped in right away.
dan wheeler
Thu, 21 May 2009 03:18:00 +0000
Okay, I also had the shutter button pop off and I have the button only - will I have to order the "repair kit"? If so does this come with the instructions? Sounds like I would need a spring to repair myself. So very frustrating! Never again will I purchase a Sony camera! Canon all the way!
Gins
Tue, 26 May 2009 18:32:47 +0000
Oh great! Just had the damn button fly off my H5. I bought it brand new at Ritz Camera in downtown Chicago in Nov 2006, have never dropped it, have taken about 1200 photos, and just went to pack it for a trip to DC, great photo op you know, White House and stuff? I went to do a test photo and was like, what the heck? No button? My cat was looking at something on the floor... It was the button.
Called Sony support and they quoted $185 to fix it....
Looks like to me it might be time for a class action lawsuit...
Greg D
Wed, 27 May 2009 03:31:07 +0000
Is there anyone interested in approaching Sony as a group of consumers to seek relief from this obvious design flaw? I mean, this is uncalled for.
I am going to call this law firm tomorrow (they handled the battery fire recall);
http://www.schmidtandclark.com/Sony-Battery-Recall-Lawsuit/
Like the many message above, I have also been unable to reach anyone from Sony in the United States. All calls go to India, I can't understand those
people, nor can they understand me, and this is just plain not fair.
I had a Cybershot 707 that was recalled when it went dead. Sony fixed it no problem, and there were no where near the amount of complaints on the Internet
about that problem.
This is obviously a huge problem.
We need to make Sony accept responsibility for all of these thousands (possibly hundreds of thousands of faulty H1, H2 and H5 models (and possibly others).
I've book marked this page and will report what the Washington DC law firm that has already sued Sony, will suggest to all of us victims.
Greg D
Wed, 27 May 2009 04:36:41 +0000
Thanks Glenn for instructions. I have owned my DSC-H2 since October 2006, My button popped off last weekend...on a dock, while we were fishing....plop into the water, gone! Been trying to figure out how to get this fixed. I will be orgering my replacement assembly today. Imagine how many people who don't know about forums like this are having there shutter assy's falling apart.
I believe everyone on this forum/blog would be willing to participate in a mass complaint. Lets do it!
Debora Y
Fri, 29 May 2009 19:25:28 +0000
Glad to see there are people getting the information out that they do not have to pay Sony $180 to fix this problem with their camera! I own a actual AFFORDABLE digital camera repair business, and can repair your H2 or H5 button for $45 + $5 return shipping if you don't wish to do it yourself! That includes the part and labor!
I am also working with a manufacturer in China to see if I can get the shutter button and post assembly made out of metal instead of plastic so that when you replace it, it will NEVER BREAK AGAIN! Won't that be nice? =) Hopefully I will have some information on that in the near future.
In the meantime, if you can use our services, our website is: http://www.darntoothysam.com Just search for H2 or H5 and you will see the options available to you.
Thomas
Thomas D.
Thu, 04 Jun 2009 06:14:51 +0000
Thanks to Glen for the instructions. I have had H2 for almost 3 years now & the button went missing. I took it to best buy and they said Sony will charge close to 200$ so better trash it. I searched online and found this page. Ordered the part, got it within a week and was able to replace the part in minutes.
Sunny
Sun, 07 Jun 2009 20:25:50 +0000
Same problem as everyone, shutter button came off my DSC h2, ordered and got new one but for the life of me i cannot get it on. I'm going nuts. some people say its easy, some says press hard and turn but it's just not going on. HELP !
trudi
Fri, 12 Jun 2009 02:20:26 +0000
After a good nights sleep I decided to try again. It took about 5 tries but I managed to get it on. I couldn't believe it ! I didn't do anything different from last night. I think it's pure luck. I am so happy because I am going to Disneyland and now I can take pictures !
trudi
Fri, 12 Jun 2009 14:00:35 +0000
P.S. I'm putting a small piece of scotch tape over button to keep it in place.
trudi
Fri, 12 Jun 2009 14:02:47 +0000
my shutter button broke, I bought the part from sony... was going to take it in for repairs and my dad said google. This site saved me lots of money sounds like :) I love my camera to death! I've had it for 3 years now and I've only had this happen once ( knock on wood)
Lacey
Fri, 26 Jun 2009 22:10:11 +0000
Yeah - I opened my camera case a few weeks ago, put my camera on my desk... and watched the shutter button spring off on the floor. So I searched the net, found this site and ordered the replacement button as described above. I ordered mine from J.S. Electronics in Surrey British Columbia (604) 599-8780. They knew exactly what I needed when I gave them the part number and I had it in my hands a few days later. I just got around to fixing it because I had quickly replaced the H2 with a Canon (see below). My son gets the Sony to abuse until it explodes again. The old housing was a little harder to get out than I expected but when I finally managed to get grip on it... it popped right out. I was lucky and the little broken bits left inside dropped right out. No lost springs or anything like that. The new button went in like butter and a little twist locked it in.
I contacted Sony and told them what I was experiencing. They had the nerve to say "we've never heard of this issue before" and they were even unable to direct me to a repair centre. I found that on my own later.
After years of being a loyal Sony consumer, I have come to believe that they are quickly becoming an "off-brand". I have some to trust Panasonic for things like plasma TV, surround sound, and other gadgets. My Sony MP3 player was a waste of money as it was orphaned by Sony pretty much the same day I bought it. The software provided has never worked as well as Apple iPod stuff. I will say that this shutter button event steered me away from the Alpha camera and right to the Nikon D3000 for my latest camera purchase a few weeks ago. And of course I bought a Canon SX10-IS to replace the Sony H2. The Sony laptop I am using to write this note will be my last Sony product.
Ian
Mon, 29 Jun 2009 19:46:43 +0000
It seems to have a lot of problem with Dsc-H2 Camera.the release button poffed off on my camera while i was taken photos with my children having good time at bowling during their school holidays.it really pisses me off,i was looking for these little tiny parts on the ground but didn't find it.I will never buy Sony product at all
Joss
Fri, 17 Jul 2009 13:49:33 +0000
I love my H5 but low and behold my button has also fallen off. Problem for me and im sure many South Africans, wecannot get the part here. Would anyone be willing to buy me the part and sent it to SA. My e mail is pierinovatta@yahoo.com. Please help anyone, i am really desperate?? :(
pierino
Fri, 17 Jul 2009 22:59:31 +0000
I am in agreement with the entire list that we need to petition Sony to replace or refund for this obvious design flaw. Thank goodness for the list and respondents or there would be another piece of junk, already have a sony vaio that finally rendered itself a piece of crap as well and if anyone needs parts they can have em...waiting on repair part for the hsc-h2, and for what? For the inevitable junkyard....oh well it's a disposable world isn't it.
tom
tom
Fri, 07 Aug 2009 22:01:02 +0000
There are enough of these release button failures that perhpas it is time to initiate a class action against Sony and force them to: 1) admit there is a problem, and 2) Issue a recall to repair the item or reimburse us for any monies spent to correct their design issue.
MC, DSC-H1 owner, 2 1/2 years old
MCharlie
Mon, 10 Aug 2009 16:28:00 +0000
Hi,
It happened to me as well, I was trying to click and the button was not going down, I found the spring action is lost and the button out of the assembly!!!
On googling I reached here, I am not alone .... hehehe
Girish
Girish
Sat, 15 Aug 2009 16:55:46 +0000
My shutter release button broke also within a few months. Sony repaired it and later that button broke, but by then it was over a year old and out of warranty. I've since cut an upholstery tack and taped in to place. This metal device works great; it just looks a little cheep on my camera.
JimB
Mon, 24 Aug 2009 02:21:17 +0000
I have a DSC-H5 and have had it for 3 1/2 years and now the shutter button has fell off too! What a dissapointment because I love this camera. My friend just bought the new one and I don't like it compared to my older one. I don't have the extra parts that were under the button. So, I am at a standstill about what to do. Should I just get a new camera that is not a sony. People seem to have a lot of problems with the shutter buttons. I will check consumer reports and other sites. Thanks for the info.
Brenda Jackson
Fri, 28 Aug 2009 02:15:58 +0000
Like countless others, I had my shutter release button fly off my DSC-H5 a few days ago. I also contacted SONY and they were persistent in saying their only support could be in the form of sending it to them for repair work, for $180. I had to inform them they actually sell a part (as listed in these blogs) that could be done without the $180 charge. They also denied having other 'problems' with this component of the camera. I called a local National Camera Exchange and told them of my problem, and the guy told me my camera wasn't worth repairing, and to spend the $250 (estimate) on a new camera. Frustrating these people, and SONY, can't be more honest!
Thanks to EVERYONE for maintaining this blog of comments, advice, etc.
Dave T
Wed, 02 Sep 2009 14:23:16 +0000
I just ordered the part, cost $24 including tax. I asked to have free shipping, and they obliged. It will take 7-10 days, but I can wait that long. I encourage anyone else to do the same.
Dave T
Wed, 02 Sep 2009 15:06:33 +0000
I have had this camera for four years.... pulled the camera out of my bag and also pulled the thingy everyone is talking about OUT. MY PROBLEM: how to get the spring and cap back on and also to know what else is missing. Is the repair using two or three pieces?
CMAE
Mon, 14 Sep 2009 18:29:40 +0000
Hi guys!
I had the same problem with my DSC-H2.
Thanks to you guys I fixed it myself.
Ordered the part from www.darntoothysam.com (it took more than a month for it to get to Brazil...)
Had to use the pliers do get the old par off.
Now it works beautifully, hope it stays like this for a long time!
Thanks a lot your help!
Raul Ribeiro
Tue, 15 Sep 2009 21:49:37 +0000
Well hello all thank good for thhe internet and many many thanks for this informative page.
I visted my hometown of NYC last week and on the last day of my visit I was running out of time so at 1AM I was heading down town to get so shots of the Freedon Tower Lights and to my surprise my Sony DSC H2 shutter button d to "committed suicide". However thanks to this page I was able to orde my part from sony 5 mins ago 2nd shipping
A question for anyone on here any suggestions fro someone wanting to transition for Sony DSC H2?
Thanks in advance
wayne W0nder
Thu, 17 Sep 2009 01:27:06 +0000
Hi, I am Belgian, this happen to my H5 I'll contact the Belgian Consumer Association Test Achats.
This is unacceptable.
Thanks a lot for all your feedbacks.
Best regards
Mario
Mario Verlent
Sat, 19 Sep 2009 22:55:51 +0000
My button popped off last week while in the mountains, found it once-pushed it back on & lost it shortly thereafter for good! Didn't realize there was a spring involved too, that was long gone after the 1st time I would assume...Can't really complain as the camera is 3.5 years old has prob 10,000 shots on it & has had a rough life, exposed to all weather outdoors, India, Tanzania (Kilimanjaro summit) etc. First problem ever with this Sony.
Hard to believe how common this is-I ordered the part from JM Electronics in Surrey BC, for $12 Canadian. It came in a week, but then how to install it? I then found this forum, used pliers to remove the outer ring & clicked the new one into place. Thanks for the instructions Glenn!
Nick Lanfear
Sun, 20 Sep 2009 16:19:50 +0000
I have the same problem with my girlfriends camera, lost not only the shutter button but also the ring under it and I guess also the spring everyone is talking about here. Witch spare parts do I need?
Johan
Sat, 03 Oct 2009 12:03:08 +0000
I had the same problem, lost button, I took the silver ring off as described above. there was a little piece of plastic in there, I took a carpet tack , cut it off until I had the right length that fit inside the recess. I then took a small hammer and rounded the tack off while in the hole so the tack would not fall out. I then put the ring with tack back in. It WORKS GREAT
chuck
Fri, 16 Oct 2009 00:23:31 +0000
Hi Chuck, have you got a pic of your camera with the "replacement button"? I just had the same issue last week and am now thinking about doing a similar thing...
7November
Tue, 20 Oct 2009 22:12:04 +0000
Okk... I think I fixed it ))) Just a couple of hours of messing around with the drawing pins and it seems to be working.... at least for now.... ))))
Attached Image: 
DSC01033.JPG
7November
Thu, 22 Oct 2009 09:30:39 +0000
My shutter release button fell off while the camera was sitting in the minivan, so of course, I was mad at the kids, as I figured one of them broke it. But now, I wonder if it just fell off, as this appears to be a design flaw. I can't find the button, so I ordered a new one from Sony. They advised that it is on back order. There's a shock!
qzanah
Sat, 07 Nov 2009 15:09:24 +0000
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