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Sony DSC W70 with stuck lens

My "just out of warranty" Sony DSC W70 camera ran out of power with the lens in the half-extended position. When I reinsert the recharged bttery, the LCD display tells me to power off and on again, and the camera beeps. I can't get it out of this cycle. When I push the "playback" button, the LCD menu comes on and stays on, but I can't get the lens to retract or the camera to otherwise operate.

Any ideas?

Rick Martin
Fri, 16 Mar 2007 18:56:12 -0800

I have a Sony DSC-P73 with the same problem. Any suggestions?

Andrew
Sun, 01 Apr 2007 07:03:37 -0700

Hi I have the same problem with my DSC-W50. would be grateful if someone can help out.

Glevin
Wed, 04 Apr 2007 22:17:41 -0700

Did u drop yours? cuz i did and im having the same problem. I can view my pics while i cannot take any. when i turn camera on it says acces then it states to turn off and turn back on. i do this and it just repeats itself. the only difference is my lens keps going in and out.

jenn
Mon, 09 Apr 2007 06:07:10 -0700

Have stripped my camera down this morning and removed memory stick. Half way through checking I replaced the batteries and turned the camera on and now functions perfectly. I have replaced the memory stick and all is well. Maybe an error code had been generated in conjunction with the memory stick. The only other factor could have been a loose plug with in the camera itself.

Glevin
Wed, 11 Apr 2007 16:59:18 -0700

It seems that the new sony cybershot range has a lot of problems -_-"
my DSC-W50 had the same problem. luckily it was in warranty and i returned it. Sony had to replace the whole lens (which costs $150-200). I got the camera back and now, two months later, it got stuck again.

I think i'm just going to return it AGAIN. I hope the replacements will cost them a lot so they learn to make better quality products. Some companies with big names (mainly from advertisement) produce low quality products with consumers assuming them to be good.

only suggestion is to return it to the place you bought it from. OR (from another forum) i read that some people hit the camera around the lends area and the gear fell back into place and it works again.

nick
Thu, 19 Apr 2007 00:39:31 -0700

I have a DSC-W12 with the lens stuck out. Took it to the sony shop and they quoted something like 120 pounds flat rate to look at it but no garuntee they could repair. So ive bought a new one, and was going to sell W12 on ebay as spares or repair, however ive just seen the exact same working model for 50 odd pounds! How much does anybody think its worth as spares or repair?

liz
Tue, 08 May 2007 05:08:40 -0700

I had the exact same problem with sony dsc w70. I searched google for the issue and found some suggestions here. I have tried hitting the camera around the lens area as suggested by nick and the camera works now. No idea how long this will work. :(
I have always been proud of my sony. I am begenning to feel bad.

Ajay
Mon, 28 May 2007 07:26:03 -0700

I'm also having trouble with my new dsc-w50 after using the charger overseas to charge the battery. Now pressing the power
button does not always work. I have a bad feeling that this product is not very robust.

Rich
Sun, 19 Aug 2007 00:01:41 +0000

I have an old Sony Cybershot dsc-w7 and the lens stucked on me too. Unlucky, the warranty was over, because I have it for about 2 years now. The lense never retrack and the message said, turn off and on again, but that didn't do any good. I called sony and they told me that $150.00 just to look at it and if there is any repair I would be looking at around $100.00 to $200.00 for parts and labor. As I've read to all these problem with the dsc model, I've come to a conclusion that Sony just the big name and their products start to lost quality over time. As a comsumer, we all should stay away from Sony products.

I have tried all the above help guide some work but just for a day or two and some don't even work. I'm about to take this baby apart and look at sony's technology. Any help would be appreciated.
Mike

Mike V
Tue, 02 Oct 2007 01:16:41 +0000

I have dsc-w70 with lens stuck out . When you turn it on , you will see a message turn the power off . I've just fixed this morning without any tool and it took only a second . When i turn the power off with my left thumb , i used my right hand to squeeze the lens with little push it in , it will be back to the right position it should be . My camera is working great now like before . Do not affraid , hope everyone can do it . Good luck .

le
Thu, 11 Oct 2007 19:03:00 +0000

i have a dsc-w70 it fell and the lens is stuck 1/4 out
any suggestions?

david
Fri, 26 Oct 2007 18:27:07 +0000

I had the same problem with DSC 70. Just hit the lense firmly with soft surface and it will start working again. I used my knee!!!!
I hope this helps

maaham
Tue, 06 Nov 2007 04:51:47 +0000

I am also facing same problem with my W70. The problem is coming because of some fault in gears of lense, which are not able to move properly. For my camera, it fell down in beach and some small sand particles may be damaged that gear box. I tried pushing the lense gently while shitch off as suggested above and its now working, as am able to switch on the camera as well as take the photos.... BUT STILL I AM NOT ABLE TO USE ZOOM FACILITY. IF i am trying to zoom in or zoom out, its same problem is showing 'turn the power off and on again'. can any body HELP me out what to do.

Venky
Fri, 09 Nov 2007 05:29:42 +0000

You guys offer all sorts of weird solution to the Sony range of cameras with problems.
Nobody....and I mean nobody...on this forum at least....have suggested to press RESET with the camera OFF, and then switch ON. Try that, it may make you day.

Eugene van Niekerk
Electronics Officer

Eugene
Mon, 12 Nov 2007 09:51:15 +0000

Eugene,
The W70 does not have a RESET button, or at least I haven't found one on the camera or in the literature. My problem is there is not action in the camera, full battery or otherwise. I removed the front, back, and side panels and noted that the flash and lens assemblies are lose in the camera body. I know I have dropped the camera at least once, but no broken parts fell out upon opening the camera, and no other visible issues. I re-loaded the battery and IT WORKS FINE! I fidgeted with the lens assembly with the power on and the camera dies, which indicates that there is some intermittent short or interlock that tells the camera to cut power. Not sure ow I'm going to fix this, but it will probably consist of some tape and glue as opposed to another $150 lens assembly.

Greg
Tue, 13 Nov 2007 06:17:17 +0000

I have the same issue with my DSC-P73. Even with fully recharged battery I couldn't turn it on to shoot. Well, it will turn on without problem if the program knob is set to SETTING MENU. It just turn on and off with the lens stuck out.

I found that the reset button is hidden and covered beside the camera usb/av/dc ports. You guys might wanna check that place out.

Faren
Thu, 15 Nov 2007 01:18:27 +0000

Hey tapping the camera does work! i had the same access crap on my camera where it couldnt take pictures. I just tapped the lens the opposite direction where i felt it prolly fell a few times and then walla it works!

Vir Lim
Mon, 26 Nov 2007 06:25:32 +0000

Same here. Camera was dropped and lens stuck open, kept getting message to turn off and on, beeping noise.....I read on another site what to do and it worked for me. As you turn the camera on, pull out on the lens to help it along, as you turn it off, push in on the lens to help it close. At one point when the camera was off, I pushed the lens in all the way, slowly but don't be afraid to push until it stays shut. Then as I turned it on I had to pull the lens out a little. It kept opening and closing continuously. Just keep pulling and also move the base of the lens until it is even all the way around. Push and pull while turning off and on. Don't be afraid to push and pull with your fingers, not a tool. It took me about 10-15 min. Make sure the lens is pulled out all the way. Sometimes it is just that last small amount that needs to be pushed or pulled.

Penny
Sat, 01 Dec 2007 13:18:52 +0000

I FORGOT ONE THING, turn the base lens also as if you are tightening it.

penny
Sat, 01 Dec 2007 13:22:40 +0000

I fixed my stuck lens with the 91 error message.
Tried everything suggested on my w-50 and finally I used a screw driver with a "j" hook on it and gently pulled the lens out while turning the camera on and off.
I hooked the lens in the front opening and pulled, the lens came out more and more each time until it was fully extended. It made some funny noise but what it was doing was adjusting itself. Works just fine now, it flashes and the error msg is gone. Sony support was no help at all.
Good Luck.....Mike

michael
Mon, 24 Dec 2007 14:15:53 +0000

i had this problem after dropping my sony. so i took it apart removed the lens, and re alligned the motor with the cogs. this kinda did the trick, but the flash no longer works:(

will
Thu, 03 Jan 2008 19:52:34 +0000

Had the same problem with the lens sticking. I tried pulling on the lens everytime i turned the camera on. eventually the lens came out but i still got the "power off and on" error. So i tried gently twisting the lens when i cycled the power on. After that the camera was able to take pictures but had zooming problems. Again I tried twisting gently while trying to zoom all the way out. It does takes a patient touch but the camera is fully functional now. I hope this helps. Thanks penny and good luck to those with the same problem.

Eddie
Sun, 24 Feb 2008 15:20:30 +0000

Hi,

I also had the lens stuck problem with my DSC-W7. Turning the camera on only resulted in the "turn the camera off and on again" -message. I tried pushing and pulling the zoom while turning off and on, nothing seemed to work. I even disassemled the camera as far as I felt it was the point of no return. In the end I assembled the camera again and in frustration I hit on the table a few times, and now it works!!?? WTF!!?? I can't recommed hitting your camera to the table but it worked for me.

Wince
Mon, 03 Mar 2008 19:55:08 +0000

I had a stuck lens with W50, while turning on pulled the lense while slightly twisting, then turned off it ws fine.

Hope it helps

Tayeb
Sun, 09 Mar 2008 11:37:13 +0000

heyy

weve got a sony dsc-w70 we were taking pictures on it and now the lense doenst shut competly and if it does it goes in and straight back out it keeps sayin acess when trying to take a picture and it sometimes beeps saying turn camera off and on again HELP anyone!!!!!!!!!!!!!!!

Lois
Fri, 04 Apr 2008 08:22:49 +0000

i'm having the exact same problem -- lens retracting/extending and saying access...but not accessing. talked to "sony support" tonight and they recommend the $180 repair. that's almost as much asi paid for it to begin with! i love this camera, so its pretty frustrating. anybody got more ideas? my lens isn't stuck, but it was 2 months ago and i paid $60 in the philippines to get it fixed. now i'm worried to send it in and have sony realize someone else was working on it.

elizabeth
Fri, 04 Apr 2008 22:38:05 +0000

yeah i had a similar problem with sony dsc p73
i found the problem is linked up to the camera eating batteries voraciously, the camera finishes a new battery after a few minutes then closes down with the lens stuck out,
i managed to get the priapic lens back in (without violence) by switching the camera on in 'view' mode and then power off

(doesnt fix the greediness issue with the batteries tho, i will know better than to buy a sony camera next time)

sufilala
Sun, 06 Apr 2008 20:10:39 +0000

i had the same problem with the sony cybershot i tried banging it around and it didnt work. i know it sounds weird but i use my teeth to pull the lens out a little bit and now it works but still cant zoom in.

lauren
Tue, 08 Apr 2008 00:12:49 +0000

Sony is GARBAGE!! Three years ago I purchased a sony cybershot to take to an Iraq deployment...long story short the camera had multiple issues and eventually was replaced by Staples extended warranty. Now I own a DSC-W70 and surprise surprise im having the same "stuck lens/turn on off...". I have sent the camera to the Sony repair center in Laredo TX TWICE, they replaced the lens both times and sent it back, both times it worked for about ten minutes and crapped itself. I hate sony products, they have caused more stress than memories (pictures). They have terrible customer service and just a big name to ride on for a garbage product. I have assured Sony that I will NEVER purchase their cameras again and will inform all my friends, family and Soldiers to rethink purchasing sony products if they want quality, or at least purchase an extended warranty from the seller, YOU WILL NEED IT. I just mailed off a letter to the sony executive committee, and ill post again when i receive word back from them. I know im wasting my time but they have pissed me off so this is my only way to vent.

SGTJJ
Mon, 21 Apr 2008 20:04:43 +0000

Tapping the front of the lens with a pencil a few times did the trick for me.

airyanne
Sun, 15 Jun 2008 23:37:22 +0000

amazing -- had the same problem on my w-70 (lens opens and closes repeatedly and then asks to be turned off and on). the tapping trick worked! starting search for a new camera though.

darius
Fri, 25 Jul 2008 18:04:52 +0000

guys try this guide...its for w55 i had the same problem..but i was able to solve this by my self...
just dont give up..try this..sony ask me to pay USD125 to repair this..but i did without a cost

Asheerwadh
Wed, 30 Jul 2008 07:24:51 +0000

dsc-w50 less stuck permantly afetr screen showed access and then total loss of power

sidhu
Tue, 26 Aug 2008 10:55:12 +0000

My prob : lens moved in and out after switch on & asked to switch off.
When camera told me to switch off I popped the battery out, re-inserted it then switched the camera back on. Problem solved as when next switched on system re-calibrated lens position. It did re-occur when I zoomed in & I did the same. I have now tested to death with zoom & various shot modes & everythin OK. Sony reset instructions didn't work. Software reset didn't work either.
Hope this helps.

IT_Mart
Fri, 29 Aug 2008 21:16:43 +0000

sony dsc-w50
took a few pics today. it was hot out. about 99' left it sitting inside gare with open door. had in pocket, never dropped. later in evening went to turn it on and "no access, turn off/on"
can play pics but lens will not open.
tried tap/bang/curse=nothing.
now what?
tried drag on lens, crank tight, crank loose. tap/bang/curse...

ccpanel
Sat, 30 Aug 2008 06:57:05 +0000

just hit your lens when they are out with a fair hit and they will revert back to a very short position and then turn it off, turn on again and pull them

vlad
Wed, 10 Sep 2008 00:52:01 +0000

the whole,
smack the lens when it's opening up the first time worked really well for me,
everything else wouldn't work.

skdlfjls
Sun, 28 Sep 2008 15:52:49 +0000

My DSC W70 started to go in and out once the power was on.
AFter reading through the comments, I decided to try my own thing.
When the lens was in the "out" position and before it retracted, I pulled and twisted it a bit and it clicked and stayed open.
I tested the zoom and the wide.
It then got stuck in the out position powered off or on.
I managed to get it open again and freely moving.
Right this second, the lens is opening well with a little click at the problem spot.

I do wonder if it is not due to my daughter putting the camera down (more than once) on the lens, as well as opening it with the lens into the palm. Now that her lifeline has been damaged, I think she knows the importance of proper camera care.

a g
Sun, 05 Oct 2008 17:27:51 +0000

thanks guys!! i had the same problem with my dsc-w70 lens that got stuck.Just followed what is written here...turned off the camera at the same time pushed the lens and now it worked fine. Had a problem with zoom functions though and just assisted the lens by twisting it. :)

julian_magiting
Wed, 08 Oct 2008 08:08:36 +0000

I want to say thanks for the great posts. I have a cybershot w-55, and one random day it started the "Access" bulls@$t! I tried the tapping with a pencil on the front lense and it started working again. of course, i had to do for the first couple times i turned it back on because it was the resolution wasn't working well in zoom, but after a couple of times of turning the camera on and off and taping, it works great. I must say now that sony sucks....

christopher
Sat, 11 Oct 2008 12:21:25 +0000

my camera is stuck the lens won't even move it says turn on and off i repet evveryday and nothing works i droped them is that the proble

nicolea
Sat, 18 Oct 2008 00:35:54 +0000

Hey i have a sony dsc-w50 and my camera still works and the zoom does come out, but when i try to zoom it in or out it comes up on the screen to shut the power off and i do and return it on and try to zoom and the same thing. It will still let me take pictures with no problems. Anyone have any suggestions for me.

Josh
Fri, 14 Nov 2008 15:05:59 +0000

i've just been reading comments on w70 and i have the same prob access, on off, my conclusion the camera is shi+. sony are fake and only pay for name... I Have not seen anything to help me... son sony no luck this Christmas..

cheri
Sun, 23 Nov 2008 12:22:13 +0000

Well i just purchased a new zoom on ebay for my camera for $21 and it fixed my camera's problem and now the zoom is working 100%. I hated to spend $20 more but its a cheap way to get my camera back working without buying a whole new camera that will have the same issues probably as most of them do.

Dsc-w50 sony is what i have.

Josh
Fri, 28 Nov 2008 14:57:50 +0000

My camera would not power up in shooting mode, but worked fine to review photos and in setup. i tried the reset button, and all is well!

stan
Tue, 09 Dec 2008 06:05:58 +0000

I got the REAL SOLUTION. Just rotate the lens with your finger to the same direction when you adjust the distance with zoom in/out button. In other words, "You help your motor moving the lenses to the same direction". Zoom in, rotate to the right, zoom out rotate to the left. Do it several times until your motor can move to all zoom position by itself.

Indonesian
Thu, 18 Dec 2008 07:05:47 +0000

I also had the "Turn off and on power again" message. A while back I lent my DSC-W70 to my brother when he was going to take some pictures at the beach. He said he had it in a water proof case like thing, Now I don't know if I truly believe him. The reason for that is after I did the hit technique many times, I switched my camera to ISO mode and hit it in the corner and I was so ultra surprised when it fully turned on and I saw small sand particles on the lens probably meaning that those were the reason the lens was stuck. So fully thank you to the person/people who found this strategy. Now I don't have to pay $111 to get my four year old camera working. Yay!

Edward
Tue, 23 Dec 2008 08:48:37 +0000

HEllo everyone,
First even i thought this banging concept was CRAZY BUT....Trust me it really worked....for DSC W50 for which the lens were not opening and turn off and turn on message was displayed.BANG BANG BANG works!!!!!!.........Thank you so much for all the posts...

ritzzz
Tue, 30 Dec 2008 01:52:09 +0000

I have a Sony DSC W80, and had the turn off and on message as well. Unfortunately, the camera is outside the warranty and would cost around $100 to fix. Thanks to everyone who advised to gently turn the zoom lens--it worked! I am the word's largest electronic moron, so this is probably the best thing that has ever happened to me. Thanks for the tips! :)

Rachel
Tue, 20 Jan 2009 16:55:28 +0000

I have the SONY DSC w70. The lens is stuck out & it won't power on with a full battery. Does anyone have any suggestions?

steve
Thu, 22 Jan 2009 23:42:20 +0000

My problem started when the cover of the lenses got stuck, and wouldn't close when I shut off the camera. That was no big deal. Then a couple of times I had the switch off and back on, and it worked -- until it didn't, and I kept getting the message, with the lenses going all the way out and back in. I read in another board that one solution was to use compressed air and blow it all over the lenses. After a few minutes doing that, it worked again, I even took a picture. Then I tried to clean the lenses, and they got stuck all the way out. I tried pushing it in, as somebody mentioned, and now it's stuck all the way in, and won't open. The little lens cover is now shut again, though...

Tina
Mon, 06 Apr 2009 01:16:41 +0000

i have a DSC-W170 and a dropped the camera and the lense got stuck. i pushed in the lense while i was turning it on and off and when it went in a litte i pushed it in until i heard a click. after that the camera works fine. weird piece of equipent, great camera with awesome pics though.

Matt
Sun, 24 May 2009 17:18:40 +0000

i have w170 sony,3 months old and still in warranty period.. nd it slipped frm my hands n lens got stuck half way..i tried to push it in but all in vain,as it i was afraid of pushing it all d way inside..service center guy told me that they will charge for any breakage in d cam,if its in warranty or not..wat shall i do?pls help

ashish
Sat, 13 Jun 2009 13:28:51 +0000

hi matt..
can u pls elaborate as i also hav d same model.
u mean to say ...turn the camera on nd try to push d lens which got stuck inside...however it resist but after some serious efforts it will go all d way inside(now d cam has d lens fully inside)..nd v will get a click sound ..after dat wat shoul be done?

ashish
Sat, 13 Jun 2009 13:37:00 +0000

I had a similar problem with DSCW55. The lens would go out the camera would try to start up and then the lens would go back in. As suggested some slight percussive maintenance (i whacked it lightly around the lens area with my fingers) cleared up the issue. I'm glad someone suggested this as I just thought the camera was just plain broken.

Mike
Sun, 21 Jun 2009 12:58:27 +0000

My ancient DSC-W1 got stuck out as well - almost gave up on it. It was doing the same thing with the shutter half out and telling me to turn it back off and back on (had to take out the batteries each time I did). I tried pushing and pulling on it as I turned it on a ton of times, but it didn't work until I TWISTED the middle section of the lens. I had to use more force then I was comfortable with, but once I did it got right back to normal. Maybe this time around I won't abuse it quite as much.

Thanks to everyone for their ideas in this forum - you just saved me a couple hundred bucks as I was about to go out and buy a new camera.

Kevin
Wed, 01 Jul 2009 07:56:13 +0000

I am on my 2nd sony cybershot. The first one had the lens replaced twice under warranty. I thought I would give sony another shot because I like the way the camera works compared to other pocket cameras.

Almost immediately my lense started having problems.

I hope some sony reps read google because the internet is so full of people having the same lense problems with cybershot.

class action law suit anyone?

SONY CAMERA LENS STUCK
Sun, 12 Jul 2009 14:52:21 +0000

My wife had the same problem and when I looked at the extend lens the top was not "square" to the middle piece or the camera. It wiggled like it wanted to focus when I powered it up. So, I just gently grabbed the crooked piece (it was slightly off center) and wiggled it and it snapped shut. Problem solved.

Jeff
Mon, 13 Jul 2009 21:58:13 +0000

My sister has a DSC-W50 but I was using it. It worked perfectly fine when I was using it and I turned it off for a couple of minutes. I had no idea what happen to it or if I dropped it on accident but the camera kept on saying to turn off and on over and over. So I was reading these comments about dropping it and the lens going back into place. What I did was I turned it off and dropped it face down about 4 inches from the table. It worked!

Pigeon
Tue, 18 Aug 2009 01:26:53 +0000

I am trying to take the battery cover door off a cybershot dsc w170 and put it on another - anyone know the trick to release the cover/door?

john
Thu, 20 Aug 2009 23:49:00 +0000

need anyone's help. my dsc w70 wont work. it flashes TURN POWER OFF AND ON AGAIN and has a beep sound when turned ON. i have not used it for more than a month now. the lens would not even open.

norwena
Sun, 23 Aug 2009 05:21:31 +0000

I have a W120 where when turned on the lens would open/retract 4 times and then say turn the power off and on. When turned off I tried smacking ends, then around the lens- nothing worked. Finally I smacked the lens itself with my hand. That worked- it's fixed and taking pictures.

joanna
Mon, 28 Sep 2009 17:19:30 +0000

we had the same problem and we laughed when reading other replies of tapping the front. guess what, its now working!!! i think the idea is to tap the front part of the lens a bit{we tapped 15 times} bcoz the lens was stuck inside. so there it is, now perfectly working!!

cee
Mon, 19 Oct 2009 16:30:24 +0000

i have the same problem but i have Sony CyberShot DSC-W120 and its good but the lense got stuck out and this happened right before halloween! i was soo mad. and my sister just pushed it in for about 10 minutes and twist the lense and push it in hard on soft objects. and it will work :)

good luck! DONT PUSH TOO HARD! YOU'LL BREAK IT!!

Regina
Thu, 29 Oct 2009 22:53:17 +0000

Did u drop yours? cuz i did and im having the same problem. I can view my pics while i cannot take any. when i turn camera on it says acces then it states to turn off and turn back on. i do this and it just repeats itself. but one lense is broken and the other is ok

Elena
Sat, 31 Oct 2009 03:17:08 +0000

Thanks to all of the people who gave advice to keep tapping/banging in the lens area. My 2-year-old niece played with and dropped my Sony Cyber-Shot last night. After trying to tenderly fix it myself, I thought my camera was a lost cause and just tried your suggestions as a last resort - AND IT WORKED!!! I tapped it (medium-hard) around the lens area with a screw driver flat edge. The lens finally retracted, but would not open until I slapped the lens area (with the cover closed) a few times with my hand. My camera now works perfectly - like new, again...except now with some scratches. I don't care about that. Just wanted to save having to send & pay for repairs or buy a new camera. I have been pleased with the photos and performance, other than this problem, which had a relatively easy fix, afterall! Aloha & Mahalo, mona

Mona from Hawaii
Thu, 05 Nov 2009 08:12:02 +0000

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Title: dsc-w50 acess/turn off on again
Weblog: Camera Hacker
Excerpt: My camera was in a heavily padded case and was dropped no more than 2 feet it barely hit the ground but when i turned it on it read acess then turn off then on again. while it reads this the lens is moving in and out. i have tried to reset it but still the same problem. any suggestions?
Tracked: Wed, 08 Aug 2007 20:03:53 +0000

Title: DSC-W50 lens stuck due to beach sand
Weblog: Camera Hacker
Excerpt: i dropped my DSC-W50 in the water when i was at a small beach on a lake. i picked it up immediatley and dried it out, but sand got stuck in the lens. i can still see all of my old pictures and videos, but i cant take any new ones. the lens keeps going in and out and it beeps while saying "turn power . . .
Tracked: Mon, 19 Nov 2007 18:35:14 +0000

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