Camera Hacker

: :

Add Comment | Related Links | TrackBack
Related Content

Sony Cybershot DSC-P92 LCD & Picture Capture Problems

Hi,

I have been using DSC-P92 for 3 years now and it has worked like a charm! However, recently I started having the problem of dark strip lines on the LCD (during viewfinding) and also the captured shots have the same problem. It more seems like a refresh rate problem of CCD. Any clues on what could be done?

I tried replacing the batteries and the problem has nothing to do with the battery aging.

Can a firmware upgrade help me get over this problem? If so, where can I find such a peice of code?

Help in this regard is greatly appreciated!!

Mahender Nandikonda
Sat, 10 Jun 2006 05:47:31 -0700

Almost similar problem for my 3 year old P92 also. However if switch on and off the screen (screen alone not camera), the picture stabilizes.

Plan to give this to a sony service center. Please let me know if your problem got corrected.

lion
Thu, 06 Jul 2006 01:05:03 -0700

I have just acquired the same problem with the P92. Switching off the screen offerred no help. Anyone get a fix for this yet? I too have owned this camera without problems for over 2 years

Bill P
Mon, 10 Jul 2006 19:46:44 -0700

Add one more to the mix..I've had mine for just under three years and it's been perfect until a couple weeks ago, where I'm having the same problems described above. Black strips at top and bottom of LCD and odd flickers across the screen. Any advice?

Andrea
Sun, 23 Jul 2006 14:16:30 -0700

I have had the same problem, lines across the lcd screen which also appear on the picture and more recently a large amount of distortion.
The problem does get better the longer I leave the camara turned on.
I've had my camera for about three years now.

Phil Taylor
Thu, 10 Aug 2006 04:26:13 -0700

What do ya know... Me too. I've had my p92 for about 3 years also and the LCD screen is acting up just like you all have said. Fuzzy blurry image, distortion of reds and blues. Pictures come out the same way. Funny thing is though, it can display a picture taken while it was properly functioning just fine. I'm guessing the problem lies between the lens and the display. If anyone figures this out, please let us know.

Troy Colter
Wed, 23 Aug 2006 18:18:36 -0700

There is a fix for this just do a google shearch. Sony is aware of the problem and will repair the camera up till October 2nd 2006.
call 1-866-703-7669

TAYLOR
Thu, 24 Aug 2006 10:11:50 -0700

Count me in too. I've had mine for about three years and about a week ago it stopped focusing. The pics come out fuzzy and smeared. In addition, 'image size' presents distance numbers in meters, not sizes in bytes. I've tried everything to get this thing to focus again, and am about to open it with a philips head. An example picture is included. I am very disappointed with Sony - the battery on my laptop gave up the ghost in less than 6 months. No more Sony for me. (Thanks for the phone number though!! I will call them.)

Attached Image:

dogSnoutinLegs.jpg

Marin
Thu, 24 Aug 2006 13:33:04 -0700

I just called Sony and the whole thing was painless and successful. Hoorrah! Some troubleshooting was done over the phone and in the end a work order number was generated to have the camera fixed for free. Excellent.

Any camera owners who had success with the free fix? How is your camera operating now?

Marin
Thu, 24 Aug 2006 14:04:32 -0700

Is this repair only for a certain model of sony or for all the ones that have the lines on the screen?

Madiha
Tue, 29 Aug 2006 21:26:26 -0700

Hey, i'm having somewhat the same problem with my sony camera. What's funny is that i had taken some pictures the day before it started happening and had no problem . Now looking through the view finder or screen the picture is fine no problems once i take the picture it comes out blurry. I've tried to change the memory stick but that's not the problem. Does anyone have any suggestions?

Rachel
Wed, 30 Aug 2006 10:31:26 -0700

the dscp92 worked good on day then the pictures were white on the lcd,,, downloaded to picture it and they had lines in them,,, and were white,, will call sony tuesday and c what happens

randy
Mon, 04 Sep 2006 09:27:25 -0700

The problem is in the CCD , seems to have a conection problem after some period of time. Whatever they used to bond the conection has failed do to age.The fix is free and the shipping is free. Not just for cameras either, so do some research if you have other items with simular problems

Taylor
Thu, 07 Sep 2006 10:45:25 -0700

DSC-P52

same probs, fine for 3 years then all of a sudden , blue lines and a black screen. it comes and goes but of course when you really want to take a pic, it doesnt work.

will I get a free fix too??

michael
Fri, 08 Sep 2006 12:23:15 -0700

well it turns out Im screwed.

my camera and problem qualify for the free fix but I live in Canada.

michael
Fri, 08 Sep 2006 12:31:56 -0700

I have the DSC-P92 sony digital camera. I hade a problem while capturing. The LCD as well as the image are blurred and continue for several minutes until it stabilized. Am I eligible for free fix from Sony, although I am now living in Egypt. Any suggestions. please need help

Ghanem
Fri, 15 Sep 2006 13:36:15 -0700

Taylor posted this message and I called the number.

"There is a fix for this just do a google shearch. Sony is aware of the problem and will repair the camera up till October 2nd 2006.
call 1-866-703-7669"

Sony emailed me a shipping label with instructions on how to package the camera, and within two weeks the camera was back - repaired. I was not told it was the bonding of the CCD. Good to know.

The repair is apparently free for anyone who has had this camera. I'd call and ask what the story is with foreign owners.

Here is a picture to show the results of the repair.

Attached Image:

WockySnout.jpeg.JPG

Marin Nici
Sat, 16 Sep 2006 13:07:31 -0700

Great Information.
I had the "white screen" problem and was told this was a recall on this Sony digital camera, so the fix would be free.
Thanks for the phone number!
I love the internet :)

Telise
Fri, 22 Sep 2006 14:47:25 -0700

THANKS TO ALL WHO POSTED THE NUMBER AND FEEDBACK-I THOUGHT I DID SOMETHING WRONG TO THE CAMERA-GOD BLESS

gabe
Sun, 24 Sep 2006 05:29:13 -0700

Very Similar problems........blue lining on edges. pictures are very fuzzy. it started all of a sudden just two weeks back.
Will call sony on Oct 02. hope they fix it.
Plus they do mention of this problem on their website Sony eSupport - DSC-P92 - Important Notice About Your Sony Product

they will fix the problem till oct 02,2007, not 2006.

KK Pandey
Sat, 30 Sep 2006 22:05:51 -0700

I was having the same problems with my camera and sent it back to sony last week. They did tell me on the phone that it would be repaired free of charge but I have received a receipt in the post today for the camera with a page of charges listed. Now I dont know if they are charging me or not. Will phone them tomorrow to confirm. Hope they dont. They are saying it is £114 plus VAT and carriage.

EAD
Tue, 03 Oct 2006 13:33:43 -0700

Hi Marin,

Did you check with SONY on the situation for foreign owners? I bought my camera in Europe and live in Europe. I did send a mail to SONY on this. Will post the results here.

Thanks!
-M

Mahender
Thu, 05 Oct 2006 02:10:36 -0700

I bought my P92 camera in the UK and it started to have these same problems last weekend. The following UK Sony web page provides the UK contact details (also below). I'll be calling them later today.
It also provides a list of other cameras affected.

Sony : Digital Imaging announcement : United Kingdom

UK - 08705 143480
Eire - 021 434 8993

Richard F
Thu, 05 Oct 2006 17:13:18 -0700

I also had the problem, got the free repair, but now camera cannot focus. it focuses only at far distances and with max zoom. i also noticed that the AF illuminator is not that bright. i'm returning it back for repair, but it'll be very lame of them to charge me money for that repair...

D_Ave
Fri, 06 Oct 2006 14:13:29 -0700

I purchased the P-72 for my daughter in Dec. 2004. She is at college and I saw her camera this weekend. It has the same problem-the display goes to a blank grey white, or it might flicker like a bad TV, yet the camera still shoots a photo using the viewfinder only. Turning the display on and off works sometimes, but it's too frustrating to be a reliable camera. She noticed the problem a month ago, and I just saw it today. I'm wondering, will the Sony recall still be available for me when I call them tomorrow? Nothin' like seeing a deadline four days after it ends... Thanks for the info on this site.

JNB
Sun, 08 Oct 2006 19:17:33 -0700

My camera LCD flickers and the pictures comes out all blurry, I called the number that was given and they were more than happy to fix it for no charge. So they will be sending me a shipping lable and I will be sending it off to be fixed.
Thanks for the help.

Steven Nickerson
Fri, 20 Oct 2006 10:45:08 -0700

I'm from Brazil and I´m also having this problem in my DSC-P92. I bought my camera in the USA. What should I do to solve this problem here in Brazil?
Any idea please let me know.
Thanks for yhe help.

Daniel
Tue, 24 Oct 2006 10:28:28 -0700

I got my camera back a few weeks ago. Haven't had any more problems with it.

Richard F
Sat, 11 Nov 2006 03:18:30 -0800

I had this BLURRY picture problem for a long time. I thought that this may be the nature of ALL digital cameras and had lost confidence in Digital cameras.

Now that I know this is a SONY problem, I'm going ask SONY for REPLACING my Camera (not just repairs).

They let me down when I wanted to capture my precious moments. What a Shame, SONY !

C Favel
Fri, 24 Nov 2006 02:57:47 -0800

Thanks to Richard F @ 5th Oct. When I rang Sony, they asked me to checked whether if we upload the photo on a computer, it stays distorted and whether if I back load any proper image, it appears non distorted. These two checks verifies if its something wronge with the CCD and nothing else, which qualifies us for the free repair. Good one.

Tushar
Fri, 15 Dec 2006 05:09:57 -0800

For all the international sony camera users, there has to be a number to call in the respective countries to get hold of Sony Center Service. Give them a ring, they are really nice about this particular issue.

Tushar
Fri, 15 Dec 2006 05:12:40 -0800

Similar issue with my Sony. My wife continually complains about blurry images. I assumed it was a digital camera issue not just my camera.

thanks to all

Dwayne
Sun, 24 Dec 2006 22:23:30 -0800

My DSC-P10 has the same problem. Sony will fix until OCT 2007.
Sony eSupport - DSC-P10 - Important Notice About Your Sony Product

This is great news as I like this little camera and don't want to buy more stuff.

Nathan
Sun, 31 Dec 2006 07:50:59 -0800

Seems like there was a class action settlement for this problem. You can check if it applies to your camera.
Case No.: >05-CV-1979-JAH-RBB

Kevin Gong
Sun, 28 Jan 2007 14:11:04 -0800

"Me too" on my DSC-P92--same green flare. The issue cropped out in the field in Europe. Lots of ruined images, QQ.

One thing I noticed: The effect seemed to show itself after switching from image review mode to shoot mode without turning off the power. Powering up into shoot mode seemed to avoid it. Later it went bad altogether.

The attached example [Svatého Mikuláše, Malá Strana, Praha] shows an odd lateral pixel-shifting I got along with the unusally bright lime color halo time. (Imaged cropped for size.)

Attached Image:

DSC00492_crop.jpg

John S.
Sat, 03 Feb 2007 19:35:26 -0800

Hi, I had some problems with this camera but recently i found a great tech support site that help you deal with these kind of problems. They also have free live chat support!

Here is the page for Sony DSC P92 Support

Hope it helps

Jim
Wed, 02 May 2007 06:04:22 -0700

For my fellow Canadians, Sony Canada offers a free fix of this problem too. If you go through their service site, you won't get anywhere. The U.S. site will give you a run-around too. I spent a long time looking for it, but here is the place you go When the product is used in camera mode, the liquid crystal display (LCD) panel and/or electronic viewfinder displays either a distorted image or no image at all. . Then scroll to the bottom and click on the link and find a service centre near you. I guess we need to bring our cameras into the service centre. Actually may be better bec. it could be faster.

Darias
Thu, 03 May 2007 02:28:30 -0700

My sony camera's LCD did somethin weird a week ago after only buying it a year ago. The pictures had all these funny 'saturated colour fuzzies" (only way i know how to describe it), on the LCD, BUT this has gone now, and hasnt come back. and electronics guy said taht this can happen... Has this happend to anyone? I have sold it now as it was working perfectly, but jst hope it doenst happen again to the next user.

J
Thu, 12 Jul 2007 16:45:16 -0500

My son (then age 8) purchased a Sony Cybershot S40 in late November or early December 2005. We found this website when his screen went "white" on the 1st of July (2007). I followed the links to Sony's Web page, contacted them on Monday morning. The camera spontaneously came back on as I was explaining the problem to the Sony rep. He had me reset the camera, following his directions. It worked for 2 weeks, but has gone "white" again. I contacted Sony, which informed me this particular model was not covered (even though an almost identical camera is. The symptoms are identical). I further complained and was eventually connected with an American Customer Service agent ("George" in Ft. Myers, FL) who explained that the number on the camera doesn't exactly match the cameras on the list of the Class Action settlement ( S.D. Cal. District COurt, Case. 05CV 1979-JAH-RBB-- Federal Dist. Ct.) so I could pay to have it fixed, or I could write to:

Sony Electronics, Attn: Executive Review Committee, 12451 Gateway Blvd, Ft. Myers, FL 33913 and request they repair it anyway (or replace it)!
This is exactly the problem described and pictured on the Sony site! Sony has apparently taken the position that it's too bad if your camera isn't listed, even for a known defect in the same time period. They also request proof of purchase (date)via original receipt if you have it. We don't have the receipt, but as my son was 8, we purchased an extended service plan beginning 30 days after purchase, for 1 year. I do have that. Hopefully, that is good enough.

I will write to them, but if I do not get an appropriate response and action, I for one will never buy another Sony product and I will be certain to let the camera chain that sold my son the camera what has transpired. I will also post results here. Good Luck to all.

diane
Fri, 13 Jul 2007 12:26:24 -0500

Bad CCD, free repair by Sony.

CCD Sensor Problems in Consumer Imaging Products - Fall, 2005 (Updated Feb., 2007)

Thomas D
Mon, 16 Jul 2007 11:57:27 -0500

Yeah, I bought on of these lemon, too! The DSC-P-92 never did work right from day one and all I get upon exposure is a picture of a blank, black square. Anybody know what causes this problem? I suspect its the setting of exposure or some related kink. Would appreciate some 'public' help rather than deal with SONY. I'll never buy from them ever again!

William G. Deischer
Sat, 22 Sep 2007 15:57:18 +0000

Yup, called that 1 800 222 7669 number and they are sending a UPS shipping label to fix it for free. My camera was showing only balck like the lense cover was still on. An image sensor was broken. Thank you for the info guys

sean
Mon, 01 Oct 2007 16:18:03 +0000

I have a DSC-P92 for over 3 years. However, recently I found that when I turned it on I wouldn't get any image in the view finder and the lens would not open fully. The lens now wont open or close. Any one have a similar problem or know how to fix it?

Cheers

Mark

Mark Fitzgerald
Wed, 16 Apr 2008 01:39:14 +0000

Add Comment | Related Links | TrackBack
Related Content

Did your message disappear? Read the Forums FAQ.

Add Comment

Spam Control | * indicates required field
Your Name: *
E-mail:
Remember Me!
Comment: *
File attachment is optional. Please do not attach a file to your submission unless it is relevent.
Attach File:
(20 MB Max)
Spam Protection: * Answer of 6 + 8?
Click button only once, please!

TrackBack

TrackBack only accepted from WebSite-X Suite web sites. Do not submit TrackBacks from other sites.

Send Ping | TrackBack URL | Spam Control

No TrackBacks yet. TrackBack can be used to link this thread to your weblog, or link your weblog to this thread. In addition, TrackBack can be used as a form of remote commenting. Rather than posting the comment directly on this thread, you can posts it on your own weblog. Then have your weblog sends a TrackBack ping to the TrackBack URL, so that your post would show up here.

Messages, files, and images copyright by respective owners.