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Nikon Coolpix 5700 viewfinder problem

Hi Im having the problem with a viewfinder when i turn on the camera it just shows dark screen and after taking pictures it doesnt show me the pics.? whats wrong with it. both of the viewfinder are showing Dark blank screen how can i take picture.? can anyone help plz

Thu, 8 Dec 2005 20:22:31 -0800

Same problem here. Found service advisory on their web site. At least they have offer to fix problem but cannot replace lost moments!!
Service Advisory: Issued 12/21/2005 01:57 PM
See above site for form.
"While only a limited number of COOLPIX 3100, 5700 and SQ digital cameras are affected by this advisory, if your camera presents symptoms that can include (1) images with a strong color tint, (2) images that are totally black and/or (3) images with visible defects, Nikon will, upon confirmation that the problem is associated to this Service Advisory, service your camera free of charge."

Thu, 22 Dec 2005 22:42:11 -0800

Hey, is the viewfinder problem the same as the black images problem (#2 issue stated by Nikon)? My 5700 has a blank/black viewfinder issue (pictures as also black as you would expect).
Just wondering if the Gentleman above sent his camera in and Nikon fixed it or sent it back saying the viewfinder issue is a seperate problem, not covered by the advisory. Thanks!

Jack DiCredico
Sat, 24 Jun 2006 06:24:23 -0700

Same here... just started acting up couple of days a go.
Not sure what caused it, just stopped working.
does any one have details on how Nikon is addressing this issue?

Tue, 29 Aug 2006 05:53:50 -0700

Since last use I can't see anything in viewfinder except shutter settings and other usual items. Everthing else works, flash, etc. I can review old pictures on card, but can't take a picture. I think it's my shutter. Anybody else having this problem.

Mon, 25 Sep 2006 08:08:14 -0700

I had my Nikon 5700 serviced just last month for the black viewfinder issue. The problem appeared about two years after I purchased the camera.

Unfortunately, the problem appeared on the day I arrived for a weeklong stay in Bermuda.

I received the camera back about 10 calendar days after shipping it (from Connecticut to the New York State service facility). Works like new now, and the camera was also cleaned free of charge.

Thank you for the postings on this discussion board; this allowed me to resolve the issue.

Sun, 08 Oct 2006 13:42:12 -0700

I just started experiencing a similar problem with my CoolPix 5700, except my camera works OK for about 30 secs after turning it on. Then the viewfinder gradually turns dark in a few seconds and the pictures I take after that are severely underexposed. I recently purchased this camera used on Ebay and it worked fine for hundreds of pictures, including, fortunately, my mother's 90th birthday celebration. I guess I need to send it in for servicing.

Jim Potter
Sun, 15 Oct 2006 14:47:40 -0700

I have same problem as Jim Potter, Problem is i am in Saudi Arabia and my Nikon Agent is asking for $200 to fix it ??!!! Please guide me on what to do ?

I will appreciate any guidance or comments.

Tue, 17 Oct 2006 18:40:36 -0700

I sent my coolpix 5400 in thinking it was covered under this service advisory, totally black screen, black pictures. They admitted it was a similar issue, but ubfortunately that model was not covered. They estimated repairs at $150, $173 total with tax and shipping.

jacob spinoza
Fri, 20 Oct 2006 07:28:39 -0700

The problem just appeared just less than two years after I purchased the camera.

Unfortunately, the problem appeared on the day I arrived for a weeklong stay in Ireland.

I bought the extended warranty from etronics, and am waiting for the call from Nikon.

Wed, 01 Nov 2006 14:50:22 -0800

I've had my 5700 since December of 2004. Just last week, the viewfinder and monitor display went black. Everything else works. But In my viewfinder and screen I also have grayish horizontal lines, moving. I originally thought my battery was going but all three of my batteries couldn't possibly have the same effect. At first this was intermitten but now it happens as soon as I turn it on.

Laura Jaeger
Wed, 01 Nov 2006 20:42:59 -0800

Just noticed this same problem with my Nikon 5700, the LCD is blank (except some text and numbers on the bottom), View Finder is also black.
I will be sending it in for repair.

L. Nguyen
Mon, 06 Nov 2006 07:01:32 -0800

Same problem here. It ruined my New Year's day in Boston.

Mon, 01 Jan 2007 17:39:59 -0800

My work camera did the same thing, sent it back to Nikon per the service advisory before Christmas, got it back a week later, which I thought was quick with no charges or nothing. you have a choice of places to send it, you pay for shipping there, they pay for the way back. if your on closer to the west coast Elsegundo Ca(I know i did'nt spell it correctly but think Sanford and Son) Im in Houston, on the east I think NY. Got it back and they said the cleaned it also with no charges. Works great, I have a 5700

Tue, 02 Jan 2007 22:03:23 -0800

Have a Nikon Coolpix 5400 for just over a year and have the exact black picture problem as the 5700. However Nikon won't apply the service advisory as it is not listed in the models afected. Extremely disappointed by such wide spread poor quality defects from the name of Nikon. It cost $160 to fix it. Never ever buy Nikon again!

Mon, 08 Jan 2007 09:35:07 -0800

My Coolpix 5400 has the similar problem with a failure ccd card which cause blank screen and no pictures will be taken while every other part of camera seems working fine. Unfortunately, it is not a Coolpix 5700, and the cost to repair ranges from $175 to $210.

Does any one have any ideals on how to get Nikon recall Coolpix 5400?

It seems to me the majority of the owners of Coolpix 5400 will have the smae roubles sooner or later. The ccd card for the camera is a defect product for sure.

Thu, 11 Jan 2007 14:13:23 -0800

I just had the same thing happen to my 5700 last night after turning it on for the first time in over a month the viewfinder was black, BUT you can see stats such as exposure and picture quality settings. Almost as if the lenscap were on. Is that the same thing you guys have? Thanks for the link whoever submitted it by the way.

Mike from St Louis
Fri, 19 Jan 2007 13:52:36 -0800

Same deal. Black viewfinder. I am sending it in for repair tomorrow. Thanks for the direction.


Sun, 28 Jan 2007 19:07:38 -0800

I have Nikon Coolpix 5700 purchased 2 years ago.

When I turn on the power it's black, It's looklike there's a power but the screen is black (Info display is working, the flash is working,)

Please let me know what is the cause/problem.

Thank you,

Rey Halos

Reynold Halos
Sun, 04 Feb 2007 15:48:23 -0800

I also have a coolpix 5700, bought in dec 2003 that worked fine until about a week ago. Now has the same problem, like you have the lens cover on. Took pictures one day, the next day a black screen except for settings. Thanks to this forum I now know the problem and what to do.

Thank You all! Jim Gruber

Jim Gruber
Wed, 07 Feb 2007 20:39:29 -0800

I also wanted to thank everyone on this forum. I turned on my Coolpix 5700, bought in Tokyo, Japan in May 2004, after not using it for one month and I am now experiencing this issue, black viewfinders, intermittent lines, and everything else seems to be fine, ie. viewing old pictures, menus. I just sent it in to the NY address.

I am looking forward to getting it back, sadly I will miss having it for a college friend's wedding.

Tue, 13 Feb 2007 09:51:45 -0800

Had same problem with my 5700. Sent into Nikon Canada. Came back in two weeks fixed and nicely cleaned (all those noseprints on the LCD screen)

Wed, 14 Feb 2007 20:49:49 -0800

I have a 5700, bought in spring 2004. Just last week my viewfinder started acting strange. It was giving me a mixed green and purple haze that was moving in waves across the mini screen, sometimes I can see a bit of the image but it was terribly distorted. I thought that my 11 year old dropped the camera and wouldn't tell me. Now after reading all the emails here, I realize that this is a common problem.

Sat, 17 Feb 2007 01:02:38 -0800

Hi every one! I do too have the same problem with Nikon 5700. Plus, I bought the camera in NY and moved to Russia. Does anyone know if I'll have to send it to Us or fix it in my country?

Thank you!

Sat, 17 Feb 2007 08:26:06 -0800

My Nikon Coolpix 5700 just acted up on me too in the last few weeks. I went to the website and checked the manual, but I didn't find anything about the blank screen on the monitor and electronic viewer. Happy I then googled it and found this website. I will be shipping mine off in the next few days to get it repaired. Thanks.

Sat, 17 Feb 2007 23:32:20 -0800

thanks a lot guys. there is no mention of this kinda problem on nikon`s website.maybe they are hiding it??????????
i`ll be sending my camera soon.

Mon, 19 Feb 2007 12:14:12 -0800

I have been facing this problem since last 5-6 months. Its a blank screen on the lcd and view-finder. I will send it soon

Sun, 25 Feb 2007 18:01:34 -0800

Thank you for this information. This problem just appeared with our 5700 and no one at the camera shops mentioned this service advisory. Camera is on its way back now.

Fri, 02 Mar 2007 11:18:05 -0800

Thank goodness I found this forum, my 5700 which I've had since January 2003 suddenly experienced this problem. My local repairer wanted £160 to repair it, so I bought another 5700 off ebay instead, this worked ok for three months and now this has gone the same way too. I thought I must be doing something wrong until I read this thread. So mine is now on its way to Nikon as I write this. Thanks everyone for this information.


John Sanderson
Sat, 03 Mar 2007 01:43:04 -0800

I bought my nikon 5700 in 2003 and facing the exact problems as you all do - my lcd went blank. I'm from Europe and don't know where to go to get proper Nikon service. All local service wants repair cost which are not cheap.
So, where i can find a proper service in Europe??


Sun, 04 Mar 2007 05:32:53 -0800

Thanks from me also for this site. My Coolpix 5700 went the same way as all of yours did a couple of weeks ago. After browsing the internet I found this site and sent it off to Nikon in Ontario, on Feb. 20 2007. I'm awaiting its arrival back to me.
Thanks again for the info.

Sun, 04 Mar 2007 10:53:15 -0800

Does anyone have a contact at Nikon? I believe this is a defective product and am considering class action litigation. I have an s4 that pooped out on me 1 month after my warranty expired.

Mon, 05 Mar 2007 14:21:01 -0800

My 5700 bought in Dec 2004 had the same problem (black lcd). Thanks to this site, I will be sending it in shortly to Nikon for service.

Aruna CC
Mon, 12 Mar 2007 14:16:03 -0800

Roger That, Purchased mine from NewEgg on 9-18-03, Just sold to my brother and was packing it
up to Fedex and flipped it on just for that final time (loved this camera,but own the d70 now)
and nothing just flashing horizontal lines. Yes yes Nikon will fix the camera no charge, but my
concerns is did they cover the shipping also? Thx for all the good info here.


S. S. Sweeting
Thu, 22 Mar 2007 12:24:49 -0800

I am glad to have found all these helpful comments. I too, have a 5700 Coolpix and the LCD screen and view finder went funky while I was traveling in Europe. I will send it in for serve next week, and hopefully it will be fixed and come back to me before I leave for Hong Kong in two weeks.

Did anyone get good service results? It would be good to know! Thanks.

Sat, 31 Mar 2007 13:57:36 -0800

Exact same problem: suddenly a black screen with shutter information still displayed.

J L Gould
Sat, 14 Apr 2007 13:49:16 -0700

It just happened to me. I have a trip to Laguna Seca this weekend and turned on the camera to get it ready and only a black screen with data on it. I guess I will buy a substitute until the 5700 comes back from service.

Mike H
Wed, 18 Apr 2007 08:36:46 -0700

Same problem here also. Only mine has happened twice. I purchased a coolpix 5700 in Des of 04 and used it until my honeymoon in May. It decided to fail then.
It was under warranty and I used it for a couple of years. But didn't use from May of 06 till Apr of 07 when I needed it to take wedding picts. Blank screen again.
It was fixed for free and returned in time for the wedding but how long will it last this time?????
I also have a hard time looking through the view finder in low light situations.

Mon, 23 Apr 2007 11:38:52 -0700

Yes, my Nikon Coolpix 5700 also start playing up with the same problem. The screen first started having black vertical lines running over it (while we were in Croatia......I missed some good photos!), and now it remains black. I phoned CameraLand in Perth who sold it to me in October 2004. They say it is probably the CCD card & since it is a good camera it would be worth trying to fix it. However, it costs $75.00 just for a quote on the repairs, and I am just wondering if one cannot convince Nikon to help a bit out here? Probably not worth spending say $300.00 and having the risk of the same problem occurring in what is by now slightly dated tecnology?
John Botha
Perth, Western Australia

John Botha
Thu, 26 Apr 2007 00:35:45 -0700

Same problem for my Not-So_Coolpix 5700. I got it as a prize draw from a new year party with no receipt. First time, got blank screen, I managed to make it work. This time, no luck! I am in Saudi Arabia. Don't know where to get a free service. It is not worth doing it, thinking buying a new one, but not Nikon!

Sat, 28 Apr 2007 10:48:20 -0700

Just found out Nikon in Perth has no problems in replacing the CCD card on Coolpix 5700 for free! Need to correct something; I said I bought my camera from CameraLand. That is wrong, it was another company in Perth. In stead, CameraLand pointed me in the right direction in order to get the problem fixed. Thanks guys.

John Botha
Sun, 29 Apr 2007 17:39:15 -0700

For those that were wondering, the Coolpix 5400 has been added to the recall list.

Jerry Ray
Sat, 05 May 2007 15:34:56 -0700

my cool pix has started with the same thing...not blank but very dark viewfinder. While at Sea world, a real professional told me was probalby my ccd card and to have it fixed! Must be something needing a recall with all of us having same problem!!

Tue, 08 May 2007 17:45:00 -0700

My Nikon 5700 is acting strange. I can see the read out in the LCD screen and viewfinder but it will not show and image! Behind the read out everything is black. Would this be considered part of the recall?

Andy Hill
Thu, 10 May 2007 15:59:56 -0700

I have the same problem as andy Hill 10 May 2007. I have talked to your repair center. so where is the form to return this to Nikon for repair.

William Turner
Fri, 18 May 2007 13:14:58 -0700

Same thing happen to us. 5700 Nikon camera. The local camera shop told us to use it for a paper weight or throw it away.
I went on the net and found out about the advisory. Glad i didn't throw the camera away. We sent the nikon off a few days ago, and we are hopeing that they fix it.
yaehhhhhhhhhhhhh We hope!!!!!!!

D&C W.
Fri, 25 May 2007 13:57:13 -0700

I took my 5700 to my Cord Camera store in Bloomington, Indiana this afternoon after a trip to D. C. for the Wedding of the Century and two museums that I wanted to shoot. Did I mention "Roaring Thunder"...over a hundred thousand motorcycles?
My 5700 behaved the same way as everyone elses and I was surprised to hear that this was "an old problem". Unfortunately,
I left it at Cord for them to send to Nikon. The Cord Camera
professional, Justin, told me that the best turn around time was five to eight weeks!!!! I will go to Cord in the morning with the hope that they have not sent it to Nikon yet. Thanks for the site!

Fri, 01 Jun 2007 19:11:22 -0700

THANK YOU ALL! same problem w 5700. freaked out. googled and voila! an answer.

Thu, 14 Jun 2007 15:00:36 -0700

Thanks guys...This has been a help and relief.....I realized just today about my camera problem and searched online and found this message board. I could not see the display whenever I wanted to take a photo. I could review the photos and do all the other stuff but could not take a photo as everything was dark.

Thu, 14 Jun 2007 20:05:18 -0700

Like you all :) I was just about to get an independent estimate at a local camera shop and was shuddering @ the prospective cost. Had my 5700 crap out (totally black viewfinder & screen) just as a tornado popped out of a cloud.. I was going to take a picture of it. D'oh!!! I Googled the model & symptoms, and voila, this page came up. I am so glad to read I am not the only one w/ this problem.

Today is Friday 06/22/07, I am going to Priority Mail my camera out to Nikon today. I will post here again when it is returned, so folks have an idea of what the turn-around time is running these days. I *hope* it's not 5-8 weeks, but the camera is dead the way it is right now regardless, so I may as well start the 5-8 weeks as soon as possible. :)

Fri, 22 Jun 2007 10:48:36 -0700

Sent in Coolpix 5400 and they fixed it with no problem and no charge. Took about 2 weeks. Thank you Nikon and this message board for getting my camera fixed.

Tue, 26 Jun 2007 18:04:52 -0700

I just did a search for the same problem with my 3 year old Nikon 5700 (no images in the viewfinder, just settings), and happened upon this website. I will be contacting Nikon about sending the camera in for free repair. What a shame that the Nikon 5400 seems to be having the same problem, but isn't being repaired by Nikon for free. That doesn't seem fair. Thanks to all who posted.

Wed, 04 Jul 2007 15:24:27 -0700

Thank you for posting that you have had trouble also. My husband had said that I probably dropped it too many problems so ours has been broken for almost 6 months and I had no idea that it could be repaired. I love this camera.

Fri, 06 Jul 2007 20:06:47 -0700

Same issue with 2 yr old 5700, which I thought was a great camera til now. Found it helps for few minutes to open the battery compartment, push the battery in several times as the spring pushes it back. I considered the battery contacts as the problem, but they are clean, yet cleaning with pencil eraser, Q-tip or the pushing the battery in and out allows me to make a few images before repeating. Where do I send camera from Tennessee? Will it be repaired free?

M Halcomb
Mon, 16 Jul 2007 16:17:45 -0500

Same problem with 5700 purchases in 2004 - viewfinder and monitor dark, but camera seems to function otherwise. Guess I'll call Nikon and send it in.

Mon, 23 Jul 2007 04:11:54 +0000

If you bought your Coolpix 5700 at Ritz, don't waste your time taking it back there. We did. They told us it would be $192 to ship it back to get it fixed, and 6 weeks, which it was. They said nothing about the recall. It got shipped off, came back, and still didn't work...same problem. They graciously gave us back all but $50, $25 for shipping and $25 for labor. They sent it to Laurel, Maryland...not to the address in New York on the Nikon claim form. They told us they provided a "courtesy" repair. They repaired nothing. Either Nikon has done a pitiful job of informing its retailers, like Ritz, or Ritz is clueless. You hate being made to feel as if these people are doing you such a favor when Nikon has known all along about the problem and Ritz should certainly know. They will now get it fixed properly...guaranteed. Don't think Nikon is doing you a favor. These are not cheap cameras and this is a well known issue with Nikon...they just don't let the consumer know much.

Riley Allen
Sun, 19 Aug 2007 01:25:04 +0000

I was going to drop my 5700 off at the goodwill until I did a quick search and found this site and info. I never liked the camera, but at least now I can get something for it...

thanks again. I wonder why I didn't get an email notification about this? I get all of Nikon's spam marketing crap with no problems or delays...

Wed, 29 Aug 2007 01:06:20 +0000

I had the green CCD problem with my 5400 and Nikon refused to repair it. I'm switching to another brand for my next cam. Screw Nikon!!!

G. Gibson
Thu, 30 Aug 2007 18:44:24 +0000

I just got a bill from Nikon with a note saying that the 5700 I sent in has developed the problems described above as "impact damage" and want to charge me 160 bucks to fix it. There is no impact evidence or incident. This is a bunch of crap.

Sun, 09 Sep 2007 20:16:07 +0000

I started encountering the same problems described here (terribly distorted purple/green 'waves') but was able to review previous images and read the menus. Googled one time and found this forum. I sent the camera to the California address via UPS on Thursday and I'll see what the outcome is.

Mon, 17 Sep 2007 18:42:15 +0000

I haven't read all the posts regarding the Coolpix 5400 but it is stated on Nikon's website that they will fix the issue without charge.

COOLPIX 3100 / 3500 / 4500 / 5000 / 5400 / 5700 / SQ SERVICE ADVISORY

"While only a limited number of COOLPIX 3100, 3500, 4500, 5000, 5400, 5700 and SQ digital cameras are affected by this advisory, if your camera presents symptoms ...... "

Tue, 18 Sep 2007 16:18:42 +0000

Same problem here in 5700 is producing black pictures only..
Will send it to Nikon tomorrow!

Fons Stoop
Thu, 20 Sep 2007 16:18:31 +0000

same problem here in Spain, started going fuzzy with black lines for a while, then it corrected itself after a few seconds but now it's completely black, will send to Nikon Barcelona this week, hope they do it free of charge.

Sun, 23 Sep 2007 19:54:52 +0000

hello ..i had the problem, with the colors,moving around the images in the monitor,and distortions...great, nikon,fixed it for free...since then, the flash unit ,has gone out, for the second time...all in a period , of three years... I WILL NEVER BUY ANOTHER NIKON AGAIN....JOE

joseph santone
Mon, 24 Sep 2007 01:21:07 +0000

Just in case anyone is wondering, Nikon is still fixing CCD failure at no charge. Sent mine in after finding info on forums like this and going to Nikon's website. Received notification by snail mail today about 10 days after mailing camera in. I printed out a couple of blurry purple images and included with camera as proof of malfunction...also highlighted the print on the form they ask you to send in where they mention "Nikon will, upon confirmation that the problem is associated to this Service Advisory, service your camera free of charge." Didn't want to be charged by Nikon as others have mentioned they were. BTW, Nikon clearly describes the symptoms of CCD failure in their service advisory. Really, after almost 4 years, there's no reason they should fix the camera...probably just doing it for customer relations. Or maybe Sony cut a deal with Nikon for the bad chips they sold?

Fri, 28 Sep 2007 04:49:32 +0000

Yes, not just Nikon, but many other brands that used the Sony CCD offers to fix their cameras at no charge (check for their service advisory on their respective sites). But, only if the problem is really due to the CCD problem. Other problems in a camera may give the same symptom. A jammed shutter will give a black image, a shutter jammed open may give images with horizontal lines, bad colour, wavy images, etc. A bad processing board may give wavy or distorted images.
At least for the shutter problems, it is easy to check. Just look into the lens and take a couple of shots; shutter should close and open. Also, shutter will usually close before the lens is retracted when the camera is powered down. Some cameras with CMOS sensors do not close their shutter, or eve have no shutters, but we are interested in those CCD cameras instead.
Yes, you are very much dependant on the honesty of the service shop, as some may say it is not a CCD problem.

Fri, 28 Sep 2007 10:32:11 +0000

I just sent my 5700 in to Nikon at El Segundo, CA. on Sep 24 (Fed Ex overnight priority) and it's on it's way back to me via UPS Express to be delivered Monday October 1. That's 7 days and free! It doesn't get any better than that!

Sun, 30 Sep 2007 09:27:18 +0000

Well I don't feel left out!
It has been about 3+ months since I have touched my 5700 and tonight is the night I did. Black screen. I knew something was up so I hopped online and searched but noticed all the dates from everything were from 2005/2006 and very early 2007, but I still know Nikon will repair this for free. great! My 5700 still looks brand new, and even smells it. I can't believe that this happened.

Sun, 21 Oct 2007 06:50:55 +0000

My 5700 has been "broken" in the closet for the past year and a half. Thanks to this website, it will be in the mail on Monday to Nikon. I was so close to paying $190 to get it fixed. I called Nikon and told them the symptoms. As of November 2007 Nikon is still honoring the Service Advisory and fixing for free.

Sun, 11 Nov 2007 00:32:56 +0000

hi john in the uk,same problem i brought this camera in
jesops 2 years ago.they now want to charge me �175 fixed
charge for repairing it.not good ?

william thatcher
Sun, 11 Nov 2007 06:06:19 +0000

Thanks to everyone else who is having the same black screen problem. I will send the camera in and post the results as soon as I know more.

K Taylor
Wed, 21 Nov 2007 22:16:50 +0000

Same black problem. My camera lasted four years. Maybe I'm lucky. Where does one find the comments from Nikon?

Dick Turse
Thu, 22 Nov 2007 18:40:53 +0000

Hey all! I googled and found this thread. Wow, I didn't realize this was a problem with coolpixes, thought maybe it was just me! But I see now I have a chance at getting it fixed. There is no reason to be angry with Nikon for this. It happens to all good companies every once in a while. Just glad they will fix it for free now. I have been using an old film camera since I couldn't afford to get it fixed or buy a new one. Thanks guys!

Johanna Draper
Wed, 28 Nov 2007 21:50:43 +0000

hi, Very happy with the Support from Nikon: I got my 5700 back after 10 days: repaired and cleaned... no charge!

Excellent !

Fons Stoop
Wed, 05 Dec 2007 09:28:09 +0000

I just got my camera back - it took less than two weeks and it's free of charge. Thanks for the information on this page!

Thu, 06 Dec 2007 16:49:37 +0000

I got my camera back in less than two weeks! Hurray! Works great.

Johanna Draper
Fri, 14 Dec 2007 00:47:38 +0000

Thanks To This Forum I Sent My Nikon 5700 To Nikon For Repairs On The Black Screen Issue. From Detroit To New York and Back In Exactly 10 Days. You Pay Shipping There, They Pay Shipping Back. They Replace The Bad CCD Sensor, Free Of Charge. They Are Covering Almost All Nikon Models At This Point. I Am Pleased They Took Care Of Their Problem, But They Don't Exactly Make It Public. We Should Have Been Notified Via Their Nikon News Letter Before Their Known Failure Made Us Search For Answers. If You Have The Symptoms Listed In Almost All Of The Previous Comments Call NIKON 800.645.6678 Use Option 1 To Get To A Real Person and They Will Give You The Repair Order Form Link To Download. They Are Very Fast Considering There Are 2.4 Million Bad CCD's Out There.

George Montgomery
Tue, 18 Dec 2007 20:43:24 +0000

sent my nikon coolpix 5700 camera back last week for a ccd failure and they repaired it and cleaned it up like new at no cost and it works like a new one,this is just one perfect reason why i will buy only nikon products from here out,nikon could have said that they didn,t produce the ccd sensor that sony did and let us all hang out to dry,there service is always performed at a professional level along with ther tech. support.all you nikon owners should pat your self on the back for picking nikon for your electronic needs

jeff brubaker
Wed, 19 Dec 2007 20:36:49 +0000

Nikon replaced the bad sensor and returned the camera to me in 9 days. They even cleaned the camera and adjusted the white balance. All for no charge. (Camera was 3 1/2 years old) Their customer serevice was extremely helpful. Thank you Nikon...

joe catov
Wed, 19 Dec 2007 23:06:25 +0000

My 5700 died and searching the net I found this site. Sent it in to Nikon. They recieved it the 11th and it was waiting for me when I came home today. Works great!!!!!!!!!!!!!!! To cool. Thanks for the forum.

Tracy Eager
Thu, 20 Dec 2007 04:27:18 +0000

I bought my Nikon Coolpix 5700 here in Bangkok, Thailand where I am based. The black screen problem started about three years after I bought the camera. I read this thread but thought I would try to get it repaired here to save time. The only authorized repair shop in Bangkok, a place called Niks (Thailand) Co., Ltd., said they would fix it free if the problem was indeed caused by this defect (I had no doubt it was), or they would charge me $100 (3000 baht) if something else needed to be repaired. The shop phoned me this morning to say the repairs would be $230 (7000 baht). Needless to say I'm not going to pay this to have the camera repaired when I can buy a new one for this price. What is upsetting is that the shop now says I have to pay the $100 to get the camera back! It's surely a scam -- I'll bet the shop bills Nikon for repairs on top of what it charges customers. And they're hoping I will just leave the camera with them (which they will no doubt repair and sell).

At any rate, for anyone reading this thread in Thailand, avoid this repair shop. And for those who live outside the US, it might be a better idea to go ahead and mail the camera in despite the wait. Last week I had a broken Nikon Coolpix 5700 and now I have even less.

Steven Martin
Fri, 21 Dec 2007 09:15:58 +0000

I pulled my 5700 out of the closet for an event and found the black with wavey green lines viewfinder. I was disappointed, as I really like the camera and it wasn't cheap to buy. I found this website, downloaded the PDF and sent it off to Nikon. I received it back with a new ccd. Nikon also checked all the functions and cleaned it, all free of charge. The invoice actually calls it out as "Good Will". I agree. It's nice to have my camera back and it only took a couple of weeks. Not bad, since it was the Christmas season.

Tom DOminico
Mon, 07 Jan 2008 15:52:10 +0000

well I have the same problem with my 5700. I live in panama central america now so I had to ship it back to the states. shipping is killer and so is the duty to get the camera back. well they fixed it for free and shipped it back to me. that was about 7 months ago. worked fine, now all my photos are having this white halo around it and its out of focus. If I ship it back again, then I would have spent about 350.00 dollars and for what another 6 months before it goes bad again? I think they owe me a refund on this. I paid 1,200 for this camera, with extra batteries and memory, case, ect.

Thu, 21 Feb 2008 05:18:49 +0000

I have the same problem but i'm from Greece.
How can i fix my camera in europe?

Sun, 02 Mar 2008 23:23:35 +0000

I have just received my 5700 back today new ccd and cleaned free of charge, thats good free service for a 2003 product

Fri, 14 Mar 2008 15:33:30 +0000

i have the same problem with my 5700 i called nikon canada and they gave me the purolator phone number to make arangements so they could come to my home and pick up the camera and ship it to nikon canada on there dime i will respond on how long it takes to get it back.

jim lingard
Mon, 14 Apr 2008 14:36:11 +0000

I sent mine off 3 weeks ago...they are footing the bill for the repair. Problem is my camera is on "Parts Hold". I leave for Yellowstone in 3.5 weeks...I need that camera back. Im gonna give Nikon another week before I start calling.

Ryan M
Tue, 15 Apr 2008 02:34:50 +0000

Mine took a dump last summer when I arrived in Glacier Park, Montana. Purchased another camera at the shop located at the entrance there. Thank you for posting this info.

Mon, 28 Apr 2008 15:19:28 +0000


Fri, 02 May 2008 15:41:32 +0000

Ps on the last note,,,,how many of us have battery's that only last for 1 or 2 min. crappy batteries

Sat, 03 May 2008 08:23:19 +0000

Actually, what surprises me the most about this is that this site is specifically called 'Camera Hacker' and none of these tips are remotely hacker-ish or DIY.

Is nobody busting these things open to find out what the problem could be?

What kind of lame ass advice is 'Send it in for repairs.'

That's the absolute LAST thing I would want to do, without product warranty, shipping costs, and probable repair costs, you could go and buy another camera for way cheaper.
Why stick around with a company who wastes your time?

I'm ashamed.

Mon, 05 May 2008 21:42:22 +0000

I have the same problem with my Nikon Coolpix 5700. I would like to fix it myself - I'm no camera technician but am a qualified computer techie - you can download the Service Manual from here Nikon Coolpix 5700 Service Manual

Has anyone attempted to take the camera apart ?

It just seems easier and cheaper than sending the camera back to Nikon every time it does this!


Sun, 11 May 2008 16:40:50 +0000

That's all very nice and good to hear but what if I am from Europe??
Can I send the camera too?
Please advise.

Patrick Creemers
Thu, 15 May 2008 20:59:59 +0000

My problem too. Are Nikon UK honouring this?

jeremy bloomfield
Tue, 27 May 2008 21:01:13 +0000

Repaired, free of charge by Nikon agents!

jeremy bloomfield
Sat, 28 Jun 2008 10:00:51 +0000

i live in the uk and have the same problem with my 5700 do i need to ship to us or is there a place in uk appreciate any help thanks

Wed, 06 Aug 2008 16:14:55 +0000

Today I called Nikon service here in Germany near Hamburg, in a little town called Norderstedt. You can send the camera there and they will fix the problem free of any charge. I asked about the coolpix 8700, but they told me that the 8700 is not affected. The idea to send the camera to Nikon came, because i have red this here. So I'd like to thank everyone who wrote here!

Wed, 20 Aug 2008 08:21:10 +0000

i just sent mine there for the black fuzzy screen hope it
works when returned

Sun, 07 Sep 2008 12:44:24 +0000

My Nikon 5700 had the CCD and flash control replace (free) about two years ago and last week a similar problems arrived:
Problem 1: The screen is grey.
Problem 2: It may be fine but not able to shoot unless turning the flash on off mode.
Problem 3: When turning the camera off it will take about half a minute before finally close.
I hope that this time the camera will be again fixed free of charge and that the same problems will not be showing up again in a few months.

Edme Focant
Mon, 08 Sep 2008 23:11:09 +0000

I had the same problem and brought mine to the Camera Shop,(Hint, Hint, no waiting or no shipping charges) Instead of charging me, they said that Nikon covered the Cost because of the Recall. FREE OF CHARGE and thats how it should be.

Wed, 17 Sep 2008 12:34:45 +0000

Nikon told me that my camera is now beyond repair and they offer me a 5700 refurbished for $200.
If I would buy a newer model they would offer me $60 rebate (D80 box only).
I decided to quit the Nikon family and go back to Canon with whom I can use the lenses from my old Rebel G.

Edme Focant
Fri, 19 Sep 2008 19:37:32 +0000

Thanks for the link to the service advisory. My 5700 suffers from the black display.

Keith J
Thu, 13 Nov 2008 01:58:00 +0000

I am so glad I came across this site - so helpful! I also have a 5700 that was given to me by a friend who had bought a new camera and no longer wanted this one. I am having the same display problem - after reading your posts I went to the Nikon site and the advisory is still valid - they will fix it for free. Thank you all again for your postings!

Sat, 07 Feb 2009 03:21:59 +0000

I'm really behind the curve on this one so would someone tell me what the CCD card is. Thanks Bill

Tue, 31 Mar 2009 05:18:25 +0000

This is the third time I will send my 5700 for repair, not sure they will fix the dam same problem again.
What is going on with Nikon?

Fri, 08 May 2009 19:14:00 +0000

Same black screen with my new coolpixl18. Just dumped it into the garbage this morning. 2ND ONE i HAVE OWNED. never a nikon again

Tue, 19 May 2009 23:42:52 +0000

Well nobody responded to my question "What is a CCD card?" but I went ahead and sent my long dead 5700 to El Segundo. WOW! I had it back it in less time than it takes to talk about it and it works perfectly. I can hardly believe something I had regretfully given up on really made my day when I recv'd it this afternoon. AND NO CHARGE Thanks NIKON for a hands up in these difficult times

Wed, 20 May 2009 04:00:08 +0000

Hi found this site really helpful I had the problem of black pictures ,screen and viewfinder . contacted Nikon uk who relaced CCD and clened & tested camera for free, very speedy excellent service as usual from them which is why I have stayed with Nikon since the days of using Nikon F. WELL DONE NIKON.

Sun, 28 Jun 2009 08:50:52 +0000



Fri, 02 Oct 2009 18:09:42 +0000

I loved my 5700. Eventually I upgraded to a D80 (lovely) and then added a P5100 and later a Fuji S5. The 5700 didn't get used but I periodically gave it a test run.
One day, I suggested to my sister who was needing a better camera than the Vivitar that she had that she try the 5700. No image. I assumed that she hadn't removed the lens cap! She had.
Many conversations in shops including Nikon agents led me to believe that all was lost and that the camera would be too expensive to repair (I'd concluded that it was the CCD as replay of images was ok as was the initial warm up action). Something prompted me to contact Nikon UK. I did, the camera was returned and in "two shakes of a bees knee" arrived back with me in pristine condition. And this in 2009 :-D

Since then I've enjoyed using the 5700 again and, with the experience built from the bigger brethren,
have been even more impressed with it.
My glowing admiration for Nikon was polished when they, for a very reasonable price, overhauled an ages old 80~200 mm lens for me

Tue, 17 Nov 2009 12:12:07 +0000

Hellow.. I got coolpix 17 and i just experienced the same problem. i dun knw wat happnd to it. it waz workin alryt buh bfr 2 dayz.. the screen goes black and its not showing pictures n all !! reallly pissed of .... anyone know wat to do with it >..

Usman Malik
Tue, 23 Mar 2010 19:46:29 +0000

Just bought a Coolpix 5700 from Walmart,s old demo model invetory! I turned it on to find low and behold a black screen! - Paid $$$ for it! - No return policy! - What do I do? - Eric ( [email protected] )

Eric L. Johnson
Sat, 29 May 2010 07:13:41 +0000

I've had my 5700 for years now and its been a great camera, but the screen and viewfinder is black now. Will nikon still take it in to get fixed?

Thu, 10 Jun 2010 03:00:23 +0000

I have had this camera for 7 years. We bought it used from my husband's son. We had the camera in good working order for about 1 year and this dark screen and wierd colored pics, and then eventual blank screen happened in 2004. I have kept the camera, even though told it would cost $250 just for Nikon to look at it.

I have been looking at replacing with a cheaper model, but tried one more time to see about getting it fixed.

Then I found this forum!!

Thank you, thank you, thank you!!!!!!

I sent my camera to Nikon on June 18th, 2010. It did take them a week to get it into the system. But when they did, it was in service for 3 days and then it took 2 days to deliver it to me.

I now have my camera back. It is working beautiful and I am sooooooo excited.

Thank you for this forum. Had it not been for you, I may have thrown away a very expensive and perfectly fine camera.

Thank you so much.

Wed, 23 Jun 2010 23:36:27 +0000

I've had a 5700 since 2004. Started having problems in 2007: started as oversaturated colors then eventually all images just washed out. Sent it to Nikon in 2008 under the advisory and got it back quickly. It worked fine until recently (so for about 2 years after the CCD was replaced). Now every picture I take has lots of black horizontal lines (looks fine on the LCD, but all images are bad). I haven't experienced the completely blank LCD yet. I called Nikon and they walked me through a couple of possible fixes, including reseting the camera and 3 different memory cards (not all memory cards are "approved" but I still had the original Nikon/Lexar started card that came with the camera); same problem with all cards. So he told me to go ahead and send it in again under the advisory. We'll see what happens. I should just upgrade to a newer camera at this point, but don't really have the $$, plus the 5700 takes some great pictures when its working.

Fri, 16 Jul 2010 17:33:33 +0000

Having this problem with my camera (blank screen) also. Have just called Nikon UK and am sending camera off today for free repair out of warranty. Wanted to highlight that this recall and Service Advisory has a deadline of 31st August 2011. So get your cameras off now if you haven't already!!

Thu, 21 Apr 2011 14:25:59 +0000

Good that I found this site that led me to the recall. I have a Nikon coolpix 5700. After 2006 I did not use it anymore because of the infamous black screen issue. Because I found it again just recently and looked into finding a solution to the problem am glad I came across this site. Not only did I send the camera in for the free repair. I also downloaded the firmware update for the camera from the nikon site.!

Fri, 06 May 2011 20:33:46 +0000

Thank god we found you and just in a nic of time the recall is almost up.....

Paying it forward! . . .


Attached File: N55-F55.url (253 B)

Ernie Hernandez
Sat, 15 Sep 2012 05:26:56 +0400

I bought my nikon 5700 off of someone and i have the same issue with the black screen and some grey lines going across, i cant see what i am taking a pic of or view the pics, how do i get it fixed? Please someone help!!

Tue, 01 Oct 2013 20:01:56 +0400

Nikon is no longer fixing coolpix 5700's for free anymore. Camera worked great for years then one day my screen went blank. I can view previous pics on lcd screen or viewfinder, but when taking pics it goes black Nikon repair service center in Enfield CT said it would cost $135 to fix. They couldnt tell me what was wrong. I told them I didnt want it back I couldnt resale it for $135. No more Nikon for me Thank you all for the info. It was very helpful. Im guessing the camera is too old. It was rarely used though and looked like new. I'll sell the accessories that I purchased for it on ebay. That camera cost over $500 new Thanks again

Fri, 17 Oct 2014 21:19:34 +0400

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