My camera Sony DSC-F717 shows a black screen on the LCD and same thing on the finder. I can see old picutres so its not the screen itself, But when i try to take a picture nothing shows up. Do you know what could be causing this.
Tue, 16 May 2006 23:30:36 -0700
Your camera is dead. The CCD image chip is no longer working. Known issue with this model and Sony should repair for free. Here is a link:
Fri, 02 Jun 2006 08:08:54 -0700
My camera does not show a black screen but rather a few areas on the picture that are black. Could the CCD be damaged?
Sat, 03 Jun 2006 04:59:21 -0700
Thanks a lot Frank, you are the man. Th info you provided saved me money and my camera!
Fri, 30 Jun 2006 22:49:59 -0700
Exactly the same problem; I can review previous pix on the screen and see menu, display etc., but screen and viewfinder are black.
Any info available out there?
Sun, 23 Jul 2006 06:20:07 -0700
My camera is messed up
sometimes the screen works and sometimes it doesn't!
this never occured before. help!
Mon, 31 Jul 2006 20:28:31 -0700
My camera has the same fault but i live in the uk. does anyone know how to claim from the uk
Sun, 06 Aug 2006 12:55:35 -0700
My Camera also was working fine until i picked it up yesterday and now it has a black screen. HOWEVER I like John live in the UK - does anyone know how to get hold of SONY and ensure they repair these cameras?
Wed, 16 Aug 2006 04:48:41 -0700
HOW TO GET YOUR SONY CAMERA REPAIRED IN THE UK if CCD Chip (Black screen)
I just found the suitable number to phone within the UK: 08705111999
Apparently you have to box the camera up without any of it's accessories (no battery, mem stick, filter etc.)
Note that if have original box this would be the best means of posting. However one chooses to box it,
ensure that it's suitably packed as this could affect your ability to recieve compensation from Sony if it's damaged in transit
Include a covering leter with UK return address, your contact number, and a description of the problem.
You can also print out this page explaining the issue from www.sony.co.uk
Digital Imaging announcement - Notice to Owners of Sony Digital Still Camera, Camcorder, PDA CLIÉand Professional Camcorders & Cameras
You will see that they offer free reapir to the owners fo applicable products.
Pack up the camera and take it to a post office, and ask for a certificate of posting (receipt from Royal mail)
This should arrive at the service centre in 5 days, you shall get a letter to advise of receipt of it
It should be returned 10 days or so afterwards.
If the problem isn't the CCD CHip, Sony will contact you to advise of repairs + cost.
Send the package to the following Address:
Sony Central Service Freepost
Let's see if I get it back in one piece, and working....
Wed, 16 Aug 2006 05:10:23 -0700
Have you had your camera returned yet? Mine packed up over the weekend....I got onto Sony and have all the forms but I'd be interested to hear from someone who's already had their F717 fixed.
Tue, 05 Sep 2006 09:22:45 -0700
Sent mine out and SONY sent out document to say it landed with them on 22nd Aug, have just phoned up and they said that it will take 15 working days to get sorted. Which pushes it back to 19th Sept.
I have to admit that turnaround is fairly pathetic for a company of SONY's reputation. I expect better, as have little kids, family over seas, and no way of capturing memories. ;)
Have also found that my SONY handy cam flick out screen is starting to loose it's colour, after about 3 years. Built in obsolescense, is a crime.
Wed, 06 Sep 2006 02:30:35 -0700
I fill out the "Repair Request Information"
and it keeps coming up "Sorry, that page is temporarily unavailable.
Please check back later."
Tue, 19 Sep 2006 05:01:28 -0700
i just discovered i had this problem with my camera. thanks for the link above. i submitted for a request for repair. hope it goes well. i'll let you guys know.
Thu, 28 Sep 2006 17:30:58 -0700
Mine crapped out (blank screen) last week while I was on vacation in North and South Dakota. Wasn't going to miss out on taking pictures so I bought a Nikon D80. I still want to get the Sony F717 fixed - I liked some of the features and I have alot of money tied up in accessories for this camera.
Sat, 30 Sep 2006 01:02:12 -0700
Bought my f717 in august 2003 and my mate bought one 3 weeks later, his packed up with a corrupt screen 5 weeks ago Contacted sony and was given a fixed price for repair no mention of it being a common problem.Now mine has gone the same way. I Will be contacting sony today armed with thhe info i have found on the net.
Sun, 01 Oct 2006 22:46:47 -0700
Have today recieved my camera back from sony, who have repaired it free of charge,it took 3 weeks which is not too bad,interestingly when I phoned sony customer service they did,nt say anything about the black screen issue until I mentioned that I had seen the issue on the internet and then they agreed to repair it for free,so if you phone don,t expect them to be very forthcoming with info it is up to you to bring up the matter.
Sat, 21 Oct 2006 10:09:10 -0700
Glad to have stumbled across this forum. My Sony F717 just got the same problem tonight. Very strange problem. Visited the link provided on this forum and found they even had an image of the screen, showing this problem exactly. I've submitted the information and they say they will forward mailing instructions soon. I'm very hopeful (and happy) this seems like the solution, and free of charge as well! Also glad to see that it didn't take too long to get it back. I use my camera very frequently and don't like to be without it. Thanks again ffor this great thread that identified this problem very quickly.
Sun, 29 Oct 2006 20:01:56 -0800
All F717 is on recall by sony.
It took a court order for them to fix it.
They knew of the problems and didn't want the information to leak out to the public.
They will loooooooose lots of money.
Go to sony.com website and find the recall page.
Take them all back. They sold you crappy camera.
Mon, 30 Oct 2006 21:32:54 -0800
Thanks for the information in this forum. My DSC F717 was bought in London in 2003 december, however its blacked out now, and I am in India. How many of you are optimistic that SOny would gimme a free service? I am going to their service center here with all the printouts from their website tomorrow.
Wed, 08 Nov 2006 08:59:08 -0800
Thanks for the information! Exactly what was wrong, and I appreciate the link.
Wed, 08 Nov 2006 21:27:09 -0800
This class action lawsuit is good until October 2, 2007!
Thu, 16 Nov 2006 23:19:31 -0800
Thank you so much I just got off the phone with them and they troubleshot the camera and it is the CCD. YOU DA MAN you just saved me 300 with that link
Sat, 25 Nov 2006 10:44:29 -0800
Thanks for the link to Sony repair site
saved me lots of $$ to the point of almost buying a new camera. Sony did a good job with fast turn around about 10 days from the time I sent it until it arrived at my door.
Wed, 06 Dec 2006 15:46:32 -0800
Had this same issue myself just now, however i plugged it in to the charger to charge the battery so i could use it in my other camera, had the camera cradled in my left hand with the lense pointing up, went to turn it on again hoping the problem had fixed itself or that it was battery related and received a really serious eletrical shock which has made the cam no longer power on, and given me a really nasty burn where i got zapped, looking closer the burn mark lines up perfectly with the lower screw under the lense arm... contacted sony through the email contact form thingy since its too late to phone right now, explained what just happened.. think they'll fix my camera?
man i can't beleive this, my hands stinging like hell right now :(
Thu, 07 Dec 2006 18:39:19 -0800
I sent in the request. I thank you all for the link to the repair. I am hoping I am not too late to get this fixed. I have a Canon Rebel XT and love it but really like this camera too much to part with it. It is an awesome machine.
Has anyone gotten their camera back yet? let me know [email protected]
Thu, 07 Dec 2006 20:25:30 -0800
Thanks for the post Frank. My DSC-F717 had the same problem.
Sat, 16 Dec 2006 18:49:44 -0800
I live in Belgium and I bought my F717 in July 2004. The diagnosis is exactly as described on
So, I am very HAPPY that I discovered this webpage.
When I went to the Sony-Center (that's how the Sony shops in Belgium are called) in Wavre , they did NOT tell me that there is a known problem with the CCDs of these digital cameras.
I am very disappointed, as I have always been a loyal Sony product buyer. I expected the seller to be as loyal as I am.
On the Belgian Sony website, they mention that there is indeed a problem with the DSC-F717 cameras and that you can bring back the camera to the shop for free repair.
But, when calling the Sony support-center, at +32 70 222 130, the operator told me that it was far from sure that the problem with my camera was indeed related to the CCD.
I couldn't believe my ears : The diagnosis is identical to what is explained on the Sony website (USA version)... but still the operator is suggesting that there could be another problem with my camera.
If it would appear to be a problem that is not related to the CCD, Sony Belgium is going to charge me 230 EURO to repair my camera !!!
Anyhow, I will bring my camera to the Sony-store tommorow and see if they are ready to repair it for free ...
Koen Van de Cauter
Tue, 26 Dec 2006 08:23:53 -0800
Thank you, Thank you, Thank you.
I stumbled on to this website, trying to find a manual or something to trouble shoot what was going on with my camera, to see if this was something I could fix or if I needed to take it in for repair. I've had it three years, love it and then suddenly it was black screen. Still appeared to take a picture, but because the camera only saw black screen, that is what my picture was making--a picture of a black screen. I followed the link to the web page, sent the email, got the UPS label, packed it and sent per directions on Dec 15. On Dec 23, they notified me that it was received. Today Dec 29, my camera was returned, repaired and no charges. Had I not found this website, I would have traveled 40 minutes to my local camera repair store to trouble shoot the problem, and then go from there. All while getting charged. Now my camera is repaired (CCD chip) at no cost. The downside is that my camera was out of circulation during christmas and had to rely on a pocket point and shoot sony digital, that doesn't make as good of pictures for all my Christmas this year. But otherwise very happy.
Fri, 29 Dec 2006 18:04:53 -0800
Thank you very much for the information. I was considering whether to spend 400$ to repair my DSC F717 camera or to through it away, when I ran into your website. I'd like to know though if this problem can be fixed only in USA?
Wed, 03 Jan 2007 06:12:11 -0800
Went to a Christmas party 12/21 to find my DSC-F717 had decided not to work. Was REALLY bummed. Came home to find this post. Same problem I was having. Sent my camera off 12/30. I just received it back today 1/5 and is working great. I was impressed. Thank you Laredo, TX SONY repair unit. You did great! I hope I do not have this same problem in two - three years. By then it may be time for an upgrade anyway. Thank you everyone!!! Cheers!
Fri, 05 Jan 2007 19:04:48 -0800
Glad to find this forum and recall information. I brought my DSC-F717 two years ago and never open the box. I opened the box tonight and it has black screen and view finder which make me panic.
Fri, 05 Jan 2007 22:59:42 -0800
Isn't the Web a great place? After my F717 showed the same problems as described on this page I was really getting worried. It was working well during Christmas and New Year, we forgot our camera at our friends house and when we got it back it showed this problem of unfocussed, strangely coloured and weird images. All older exposures were still there and perfect-- and all other functions seemed to work well (focus, zoom, night framing etc)!
So today, before opening the camera and trying to identify if there was a "mechanical problem (loose wire due to punch from falling down etc.) I searched the internet and I found this page. Thank you guys!
So I started to search Sony.de for repair information. And here it is for the Germans among you:
Calling the mentioned number: 0221-5372005, I got the following address to ship the camera to:
Emil Hoffmann Str. 19a
They said that the repair would take 2-3 weeks and if the CCD wasn't the problem, they would send a quote.
Happy new year! I hope to have my camera soon back in working condition!
Mon, 08 Jan 2007 02:32:19 -0800
Got the same problem today. I bought my F717 in January 2003
In Canada, the English web page for free repair is
Consumer Products Announcement
J'ai eu le même problème aujourd'hui. J'ai acheté ma F717 en janvier 2003
Au Canada, la page web en français pour la réparation gratuite est
Produits grand public AVIS
Mon, 08 Jan 2007 19:20:37 -0800
Greatfull to all of you fo rthis thread. Sending my camera in tomorrow in hopes that they will fix it for free.
I love this camera and have bought many accessories for it.
Will stay in touch and TY again.
Thu, 11 Jan 2007 18:47:42 -0800
Thanks to you "
Your camera is dead. The CCD image chip is no longer working. Known issue with this model and Sony should repair for free. Here is a link:
Sony eSupport - DSC-F717: Important Notice About Your Sony Product
Fri, 02 Jun 2006 08:08:54 -0700
I wrote Sony and still waiting to hear from them! Mine died last week-end and I thought I lost the Camera. I hope to hear from Sony or they will be hearing from me and the Senate.
I hate Sony. I have the Canon EOS Rebel XT and it's the best. Sony no more after fixing this one. I also have a stupid Sony P-200 I wish I can sell it so I don't have to worry about dealing with Sony. Sony really SUCK real BIG.
Tue, 16 Jan 2007 16:18:17 -0800
Thanks for the info. Very helpful and described exactly my symptoms
Tue, 16 Jan 2007 17:40:39 -0800
I have the 717. I am not getting any error codes but my camera has just decided not to take any more pictures. I downloaded the current pictures to my computer, deleted them off the memory stick via the computer, charged up the camera and when i went back to it all i have got is a black screen with the usual display stuff. It's as if the lens cap is still on (no, i am not that stupid). When you take a picture there it just comes out blank. Has anyone got any suggestions?
Thank you in advance.
Tue, 23 Jan 2007 16:36:23 -0800
Just got back from a 2nd trip to Thailand. Shot up a storm both times. Went to download some pictures and couldn't. Memory sitck downloads outside the camera fine.
Was checking out the camera and came up with this distorted screen, exactly as depicted in figure A on the Sony website you refer your readers to.
I filled out and sent in the form and am now waiting for the shipping instructions. Now we will see what happens.
I love this camera and was thinking of buying the newer 10meg model. If this pans out OK I just might buy it.
Thanks for the help.
Fri, 26 Jan 2007 13:04:16 -0800
Awesome!!!! This website just made my day. I thought I was screwed as my F717 had that black screen issue (with white'ish purple fuzz).
Thanks for the info.
Sun, 28 Jan 2007 18:48:55 -0800
Thank you for the posting! I found black screen on my F717 last week and didn't know what had happened to it all the sudden. Big THANKS for saving my $$.
Wed, 07 Feb 2007 08:10:14 -0800
Got my camera back today and it works like new!
Eddie - I can't thank you enough for starting the reply to this thread and a thanks to the Sony corporation for standing behind their product.
FYI ... like any electronic deveise, let it come down to room temperature before you test it out. (if you're in a cold climate)
Fri, 16 Feb 2007 12:37:38 -0800
I was having the same problem with my camera which I had purchased in the US (am presently in India) and Sony India also repaired it free of cost for me. The class action lawsuit does not mention anything about the extending the replacement/repair to customers outside US but they did honour it.
It costs about Rs.7K-8K otherwise.
Tue, 20 Feb 2007 03:01:49 -0800
i have a problem with my 717. both viewfinder and screen show a green picture although it is not set on nightshot or nightframing. but the pictures come out fine. is this problem related to the problem you are discribing ? i have checked everything, changed all settings back and forth, but no change. everything showes in green tones but comes out fine.
Sun, 25 Feb 2007 03:24:37 -0800
um had similar problem but my distortions are white scan lines across my viewfinder, i called and after getting fustrated with the person she had me try to reset it and my screen went black but the fadded purple pink and purple lines are horisontal she requested thet i get it looked at so i guess i'll send mine off as well hope fully it won't be a horror story seeing as my extended warenty expired 10 days ago
added some preview images..
Wed, 28 Feb 2007 00:00:50 -0800
Sent my camera to Sony and had it back in 10 days working perfectly. Only expenses I had were the box and packing material. Wow!!!
Wed, 28 Feb 2007 10:13:01 -0800
Thanks for the info. Very much appreciated!
Sat, 03 Mar 2007 17:44:07 -0800
Same Problem here (Kuwait), sent mine to Sony, few hours later they called to inform me that it's ready for pickup !!
Thanks alot guys !
Sun, 04 Mar 2007 17:22:26 -0800
i have the same problem as HANS. The f717 has been a loyal friend for the past 4 years and now it's gone all evil on me. The screen goes back to normal after leaving it on for a while but it's so frustrating. HANS, if you read this; let me know how you've got on. And if anyone wants a camera that takes mark rothko paintings instead of photographs - its's yours.
Sun, 04 Mar 2007 19:27:06 -0800
sorry - not HANS; DRAGON. my bad.
Sun, 04 Mar 2007 19:30:21 -0800
well i sent mine out last friday they said they will get back but when i spoke to the tech about it she offered to have free shipping but they won't just up and tell you about it. i called back asking if the overexposed and underexposed images taken have anything to do with each other and her reply was to fill out a survay what the hell is that about?? think there is either somthing they don't want us to know or she had no idea what she was talking about. also left a horrible survay lol. got a email today telling me they just recieved my camera and would keep me updated on the progress. hope it is fixable will post conclusion once i hear back or get my camera back i miss it :(
Tue, 06 Mar 2007 22:25:17 -0800
oh dom yea i think you have the same problem as the recall noted i would call the company and they should provide free shipping and repair. as i was told if it has any distortion or black screen it is a problem with the CCD and if so they will look into it and repair it for free, actuall i think your is just worst than mine. but i belive it has somthing to do with light sencitivity and heat on the CCD chip.
Tue, 06 Mar 2007 22:36:14 -0800
got a call today telling me my camera was repaired and they added a 3 month warrenty on top of it all said it passed all test and i should be recieving my camera and the damaged CCD in 3-5 days not a bad turn around and it was fixed for free and shipping was free. so i am assuming the white scanned over exposed images and the black distorted imaged are related to the CCD issue, thought it was funny that the techniction tried not to ansure my questions when i asked after taling to the rpair shop they said the only problem was the CCD and the camera showed both the white scanned lines and black distortion as i posted above just a note for all of you having the same issues hope this helps so DOM i would call and get yours repaired as well happy to help .
Thu, 08 Mar 2007 12:36:07 -0800
I'm also glad I found this info! I turned on my F717 tonight to find a black screen with lines running thru it. I also owned the F707 and have been pleased with both cameras. They have good glass and the macro mode is great! I made a lot of auction change with the Sony cameras. I also own a Nikon DSLR now but will always keep the F717 with a F1000 external flash for backup. Emailed Sony tonight and waiting for the follow up email. Hope the repair goes well and get a lot more use out of the F717!
Thu, 08 Mar 2007 18:51:41 -0800
cheers for the info dragon, i'll give them a call when i get the chance. i told my university about the problem and they might be funding me for a new camera (as i do a photography course) so fingers crossed, i'll buy the sony alpha 100 if they do - i haven't lost all faith in sony coz of this!! hope you get yours back safe and sound dude.
Thu, 08 Mar 2007 19:38:03 -0800
is this repair program available for Canada? the page referred to above only accepts US addresses.
Fri, 09 Mar 2007 12:43:41 -0800
i beleive i is available in canada i would go to the sony web site and check out troubleshooting tips or technical support there is a number to call there thats where i got started just be sure that the camera is a F717 or similar i know there are abou 50 or so cameras affected by this so check the model # and it it looks like mine or the above referenced images or has white scaned lines it is a CDD problem i'm sure don't let the tech talk you out of it and be sure to mention this issue or hey will blow you off and try to get you to pay. hope that helps i know ther is a clain and reimbersment form as well his is the link for usa Sony USA
and canada is Sony Canada: Customer Support: Electronics hink there service number is 1-877-899-SONY
Fri, 09 Mar 2007 18:00:13 -0800
I have my Sony F717. It has no fault (yet)
My Questions is: can i still send it for 'repair' as it may go wrong after October 2, 2007?
Mon, 12 Mar 2007 07:06:27 -0800
i would call and see if they will replace the chip be sure to state the camera hasn't showed signs yet and be sure the camera falls under the recall policy think they do it by model # i'm sure if it meets the qualifications for replacement of the chip they will repair it for free if it was a newer model number it may have already been fixed. if worst comes to worst you can possibly force it to show signs of CCD damage it is rumored to be caused bu light sencitivity and heat IE: not putting the camera in the oven heat but leaving it in the sun and periodically checking it note the camera may have protection from this so check with the company to see if the model # match up to the limited numbers that have been reported to have CCD chip problems before the recall.
Mon, 12 Mar 2007 08:05:01 -0800
found this on the sony site
"Sony will not provide this no-charge repair for product that is not exhibiting this issue..." :(
Mon, 12 Mar 2007 08:38:43 -0800
i'm sure it will start soon unless it is new don't know why the made it repairable only till October 2, 2007 but if it is going to act up i'm sure you got ebough time for the problems to start comming up but like i said it is a sencitivity issue so technically you can induce similar results as i posted above miner wasn't showing the black till after 2 weeks of the white scan lines appearing and they refused me because it didn;t show the images that where posted on the sony site. funny enough thats the time the issues started and mine had been repaired and should get it tomarrow free sahipping and free repairs, so don't belive what they say. they are only trying to set obsticals to protect there own interest below are some images my camera was showing as you see none of the problems my camera had even looked like there examples hope it works out for you all.
Mon, 12 Mar 2007 16:37:33 -0800
just got it back today working great now i can continue using it into the ground lol
said it had a warrenty and will be sending a survay on the quality of there work. they did a great job no more distortion and they also gave me a new battery and lense cover lol think they forgot them. lol
Tue, 13 Mar 2007 13:58:50 -0800
to frank thanks a million for the web site and all the information sending it off for repair and you saved me a major headache
Thu, 15 Mar 2007 17:45:02 -0800
nadie me dijo nada de esta accion de sony en sony españa y esto es pura verguenza gracias a su pagina
Sat, 17 Mar 2007 11:56:06 -0800
Sony está intentando ocultar el hecho de que memoria sucedió posiblemente ahorrar el dinero pero si estás enterado de memoria que tienen que fijarla piensan que la fecha cortada es para octubre de este año.
Sat, 17 Mar 2007 12:44:55 -0800
Thank you, charged and used my camera today weird images, figured I was out allot of $ and started looking for a new camera, found your site, went to the Sony link and did the test it is dead on, ordered my repair label, hope all goes well thank you for the assist.
Sun, 18 Mar 2007 22:11:03 -0800
This site is what I was just looking for.
My camera hasn't been working for 6 months now. I didnt know Sony had a recall.
But not sure if camera can be repaired for free. The Image isnt the same as in Sony website its not even close.
I get about the same image on the LCD and also the view finder.
Here is a pic of the image I get on the camera. Please let me know if this can be fixed for free or not.
Fri, 23 Mar 2007 21:46:54 -0800
Here is another pic. Kinda hard to take these pics.
Fri, 23 Mar 2007 21:48:12 -0800
I haven't used my camera for a few months because I had bought a Canon 20D. I pulled out my Sony F717 the other day only to notice it exhibited what picture DSC00021.JPG shows above. All of the pictures turn out white, like they are over exposed. I'm not sure how it could of happened, since it was stored in a controlled environment with stable conditions. Anyway, this is exactly the site I needed to see and the info was very helpful.
I have contacted Sony and hopefully my product will get taken care of.
Sat, 24 Mar 2007 14:37:17 -0800
OMG! Thanks so much because I was sure I had screwed up the camera. My wife is a freelance writer and I'm her photographer. The camera worked great for 3 years and then the black screen of death appeared.
Thanks for the Sony link. Am waiting for my shipping label email.
Sun, 25 Mar 2007 05:41:14 -0800
John i belive you are having a ccd chip issue as well, i know for a fact sony is hesitent in doing the free repairs my camera was over exposed at first then it started turning pink images then eventually it all went black so as long as the recall is valid you should be able to get it fixed think it ends in october 07 so you have time hope everyone can get there camera fixed luckily mine was fixed and works fine no shiping or anything as a matter of fact they emailed me the shipping lable all i paid for was packaging but even then i packed it in an old ebay action pakage so i guess that was free too.
Sun, 25 Mar 2007 12:13:28 -0800
Thanks Dragon :)
Sun, 25 Mar 2007 18:32:26 -0800
Went to a drag racing event today, took about a dozen photos before my 717 produced the same problem.
First, I hoped that this was my excuse to buy a Sony Alpha - looks like I'll have to wait for that, now that I should be able to get it fixed for free.
I, like others posting here, really like this camera. This is my second Sony DSC - the first being a DSC-S50. Thankfully, my son wanted to take the S50 with him today, so we had a backup for the event.
The S50 is a great little 2MB digital camera, and actually produces much better low-light/night shots than the F717.
... Still want the Sony Alpha though - I have too much money invested in Minolta Maxxum/Dynax SLR accessories to pass this one up!
Sun, 25 Mar 2007 18:38:00 -0800
My Sony DSC-F717 Still Camera had the black screen in July of 2006 and I contacted Sony, they sent the UPS label, fixed it quickly and sent it back all free of charge. I was thrilled to have it back and up and running. My Sony camcorder DCR HC30 had a black screen this week and I contacted Sony once again and got a label to send it off. Am sure the service will be quick and easy once again.
Mon, 26 Mar 2007 18:42:28 -0800
My Sony cybershot camera is showing a complete white screen. I know it's not the memory card because when i put it in my computer it comes out clear. But when i turn on the camera it is completly blank..I've tried changing the battery, shipping it to Sony but the cost drove me back...
Wed, 28 Mar 2007 21:24:37 -0800
they tend to do that. don't let them discurage you it took me around 5 times calling different people before one told me that they only repair black distorted screens but my camera was showing a combination of white faded kinda scan lines making the image very white, they told me that it didn't meet the requirements for repair and it would cost me around 300 max to fix it. 2 weeks later my camera started having funny images in the lcd screen still not black distortion mind you but more of a pinkish distortion. but pics came out pinkish or scanned as before. i called again and started complaining about the service and the staffs knowlege of issues (lacking) and as i was talking to the rep she asked me to try a hard reboot (take the battery out) so i did for the 20th time and apon restart it went to a black screen and i told her she was iffity about it but sent me a free shipping lable to have it processed.
so i sent it in to the local sony repair place as described not very far about 5 hrs away but anyways i gave it 5 days and called and talked to the people that actually fix the cameras and asked if it was finished and they told me it was shipped out yesterday so i continued to ask if it had to be paid for and he asured me it was all fault of the CCD chip and it was repaired for free thank god it works fine.
later that day i called sony once again to see if the issues i had where related obviously they where or they would have informed me and billed me and her reply was she had no idea what is wrong with my camera and quickly tried to get me of the phone saying to go to sony web site and fill out a survay ???????? i don't get it whay was the question so hard to ansure and if not then why avoid the question. i belive these issues are related just they are trying to keep things from getting out of hand after all every free repair is a loss to them. also sony's tech support people don't have any idea. just ask for a lable they should provide that and send it in if the issue is other than the CCD you can have them not repair it and send it back. that was the option they gave me. thankfully it worked to my benifit. hope this helps all of you sorry for the long speach but I though this should be made public.
Wed, 04 Apr 2007 23:26:13 -0700
Thank you SO much Eddie et al for making me smile at the end of the sad day my camera died and - hopefully - saving me rather a lot of money! Can't believe Sony aren't giving this known fault prominence on their website - spent half an hour there earlier looking for help and came away none the wiser. Lovely camera (when it's working) Sony - but lousy PR...
Thu, 05 Apr 2007 15:43:56 -0700
Just like everyone else - thanks for the info! My camera has been sitting around dead for over a year! i bought a new camera and was about to throw this in the trash till I saw this posting!!! I am 100% sure I have the same problem. Mailing labels are on the way from Sony as we speak!!
Sat, 07 Apr 2007 10:51:11 -0700
Thanks for the info. Just finished
submitting for the shipping labels.
We use ours at work. It's a great
camera, but we couldn't figure out what
the devil was wrong with it.
Called sony's service phone # and hung
up as soon as I heard automated voices :)
googled "Sony DSCF717 shows black screen"
and lookee here, I got what I needed to know.
Mon, 09 Apr 2007 12:19:26 -0700
Hello I am sending my F717 in ASAP. I filled the online form and they emailed me a UPS pickup label. Nice to know. I was thinking I just had a dead 5M camera. Mine camera just showed up with a red picture. everything was recorded in red. I was jsut wondering what everyone else had experienced. Thanks for you time.
Fri, 13 Apr 2007 14:17:28 -0700
My camera had the common problem of the screen going black. I sent it in for repair. When I got it back it worked for short period of time. All of a sudden it stopped working. The camera does not even power on.(sony DSC-F717)
Fri, 13 Apr 2007 23:50:58 -0700
Thank you very much for the information. I bought my Sony DSC717 in July 2003 in UK. All on a sudden the screen started showing only distorted images in March 2007. While I was not knowing what to do with this costly camera, the information on this site was a great helping hand. I got my camera back from the UK Sony service centre within 2 weeks and is working well.
Sat, 21 Apr 2007 12:54:25 -0700
hi i have a Sony Dsc-f717 and have the overly white flushed out photo syndrome. i have changed the battery and memory card and still the same. in video mode it works fine. i know you guys may not be experts but does it sound like the CCD problem to you and thus make me eligible for free repair. before finding this site i had emailed sony and they said it was 115 pounds to repair digital cameras and fifty pounds for beyond economial repair cost and gave me this blurb about checking night mode etc,etc-they didnt mention it was a common problem- think this is very deceitful of them. anyway enough talk, my question does it sound like i have the CCD problem??
Wed, 02 May 2007 10:35:48 -0700
oops thought i better show an example of the photo. on the viewfinder,its ok until you take the photo and then it goes superwhite. didnt realise there were lines until i transferred the photo to the computer for this. anyway does it look like a ccd problem?
Wed, 02 May 2007 10:55:33 -0700
Thanks to all the posters on this thread. Found My F717 with failed CCD, everything else working. Sent off to Sony UK today. Will post again if it returns... Just did a casual web search to see how common this problem is. I've had the camera from new and have registered it with Sony. I am a bit angry that they did not contact me and recall the camera before it failed.
Fri, 04 May 2007 08:01:52 -0700
This site is great. I just returned from 2 weeks in Mexico, totally pissed as my 717 exibited these problems of having a black screen and viewfinder but I could still review old pics on the memory stick. As soon as I got there and tried the camera, it was dead. It ruined my trip as I couldn't take any pics. I feel a bit better now knowing that this is a Sony problem and they will pay for it. I'm in Canada and I purchased the camera in 2001 but it should still be covered......right ?
Sun, 06 May 2007 02:21:10 -0700
Another one joining the flock! I turned on my camera today only to notice that there was no picture in the viewfinder. I find this so discouraging but thanks to Google and you guys, I found this page and the URL for canadian repairs. Thanks a million. I guess I'm gonna have to take some time off of work tomorrow to take it to a repair center and... debate this issue!
let's hope they honor this sony recall. Denis, Montreal.
Sun, 06 May 2007 16:30:06 -0700
GREAT INFORMATION. This is my second Sony 717 I had it to Best Buy in Jan. of this year and found out my Warranty from Best Buy had expired by three months and they told me it would cost about $500 to fix. Decided not to. I then did a check on the www for problems with the 717 and found this site full of information and people with my same problem. Thank you for the postings.
Sun, 06 May 2007 20:47:02 -0700
Hey guys - many thanks for the site. I was grateful to find it when my Sony F717 screen went black between the baby foxes and the baby geese. Had to rely on an old 35mm which sux...have sent in my request a week ago and have not heard back so far....hoping for the best.
Wed, 09 May 2007 17:35:36 -0700
Thanks to this site and the link provided above, I started the return process on April 30th, 2007. Today is May 14th, 2007 and I am currently holding in my hands the very DSC-F717 I sent out to Sony just 15 days ago, only this time IN WORKING ORDER! Not only was the turn-around time fast, but they were rather diligent in sending me updates via email. The whole thing was very professional, and pain free. which is quite unusual when dealing with a major corporation like Sony. Hopefully this problem has been PERMANENTLY rectified, and will not recur in a few more years!
Mon, 14 May 2007 13:53:57 -0700
Update on my post of 04 May 07.
My F717 was returned today from the Sony UK service centre, repaired free under guideline warranty. It seems to be in perfect working order.
I hope this isn’t just a temporary ‘make do’ repair!
Thanks again for the info.
Thu, 17 May 2007 10:48:22 -0700
Thank you for this thread. I had the same problem on a recent trip and was shopping for a replacement figuring repair wouldn't be worth the cost. I am now sending it for repair and keeping my fingers crossed on one hand and my film camera in the other. :-)
Fri, 18 May 2007 13:45:03 -0700
Thanks!!!! Found your site by chance you have helped me get my dscf717 repaired I have to pay up front. Now waiting for my cheque. Shall see if they deliver.
Tue, 22 May 2007 02:46:11 -0700
Thank goodness I found this Forum. Have experienced the same problems as you all. Proceeded to take DSC-F717 back to JESSOPS (UK camera Outlet)and they were going to charge £ 172.00 to get it fixed by Sony. Thank god for Google search.
Sun, 27 May 2007 05:44:57 -0700
Thanks for the great advice sending my camera today and hopefully should get it sorted within a few weeks :D
I actually rang Sony about 2-3months ago and the operator I spoke to said sorry there was nothing they could do because I was out of my warrenty so I just left it at that but then decided to do some googling and came across this post!
Will post again once I get camera back :)
Tue, 29 May 2007 04:39:08 -0700
I started having the same problem with my DCS F717. Sometimes the picture would come out faded white. I reset the camera and it started working normal and then it started again. I also noticed when I take a picture it is not displayed immedialately. The mode dail also takes a while to switch from mode to mode. Any recommendations?
Sun, 03 Jun 2007 12:29:30 -0700
After my camera exhibited the same symptoms over this past weekend I serched for any sort of answer.....finding this forum. Thanks to those who started this page. I sent away for the UPS label however there are no instructions. Should a memory stick go with it? How about a battery ? Do any of you who have been through this have any suggestions ? Thak you for your assistance.
Mon, 04 Jun 2007 21:53:00 -0700
I took some pics and a film before sending it off to them so that they could see first hand what I was seeing. Obviously left the stick and battery in there when I sent it. Anyway, I got the camera back in perfect working order in only about 15 days from the point at which I mailed it out using their UPS label. Let's just hope this is now a PERMANENT fix! ;)
Sat, 09 Jun 2007 10:24:50 -0700
I was getting white/ overexposed or pink and distorted pictures. I submitted my request to Sony today thanks to everyone here! I'll let you know. Thanks folks.
Wed, 13 Jun 2007 17:20:17 -0700
Mine had the pink distorted picture as in example A on the Sony site.
It seems that Sony does have the info regarding the free repair on their website but you have to look for it as they are not exactly advertising this service.
Thanks to Frank for providing the link....good eye.
I sent my camera to Laredo, Tx. on 6/4/2007 and got it back in working order on 6/11/2007.
I called once to check up on the repair and got some guy who said it was repaired and on the way back.
He didn't even call me Sahib!
Damn good service....I'm happy.
Wed, 13 Jun 2007 21:22:02 -0700
You guys rule. Thanks so much. My f717 went blank a few weeks back and I figured it was dead but figured I'd check online and see if anyone had a solution. That's when I found this page.
Wed, 20 Jun 2007 15:56:51 -0700
THANKS! TOTAL FREAK OUT RESOLVED!
Wed, 20 Jun 2007 20:15:58 -0700
DISCOVERED THE PROBLEM TODAY 06 27 07, AFTER THE CAMERA HAD NOT BEEN USED FOR 2 WEEKS I WAS READY TO JUST FORGET IT BECAUSE I ALSO HAVE THE F828. BOY WAS I HAPPY TO SEE THIS WEB SITE. I FILLED OUT THE ONLINE FORM AM NOW WAITING TO HEAR FROM SONY.. THANKS FOR THE INFO...RIC PAULING WINNSBORO S.C.
Thu, 28 Jun 2007 20:26:44 -0700
Wow, glad I found this site, thank you! Turned on my 717 today and encountered the black screen of DEATH. My 717 had all the systoms as described on Sony's web site. I was kind of bummed because I knew this wasn't going to be a cheap fix. So on a hunch I did a search on the web and found this site. I filled out the form and I will wait for the shipping label. It looks like Sony is going to take care of the problem after reading all the above posts. We shall see.
Thu, 05 Jul 2007 20:05:12 -0700
THANK YOU FOR THE HELP!!! I was afraid I was going to have to buy another camera.
Fri, 06 Jul 2007 14:42:25 -0700
Yup, bad CCD, free repair by Sony. Plenty of other cameras are covered also.
Mon, 16 Jul 2007 12:03:00 -0500
i have a sony DSC-F717 allso it has a black screen we where told it my be the sensor but we dont know for sure, someone told us that if yopu leave it in the heat to long it will cause the sensor to go out is that true? And does anyone have the # to contact sony for repair?
Mon, 16 Jul 2007 19:00:30 -0500
Hey, guys, just wanted everyone to know...I sent my camera off after I discovered the ccd problem and contacted sony. I got it back yesterday in perfect shape and *working*. Yay! The turnaround time was about 2.5 weeks...not bad. Just follow the link at the very top of the page. But do it soon--the recall's up sometime in October!
Tue, 17 Jul 2007 21:06:17 -0500
I had the camera since 2003,no problems, very nice pictures etc., I went on vacation 6/07, camera screen would not focus and was blurry, everything else was o.k. , I could view menu settings and pictures, when I got home I went online to find a repair place and found sony repair link with info on the bad CCD sensors. So I got all the info and free mailing label sent it to Laredo,Tx. for the sensor repair only to be told by SONY that my camera was damaged in shipping by UPS!, so now I'm waitng for a UPS claims process, and nobody knows anything...! I bought the camera at market entry price back then and bought alot of accessories also. So now I don't know the camera's value today (discontinued Model),but I kept it in a hard case at all times and was in mint condition. I'm hoping that the camera can be repaired to full working order, but who knows....
Wed, 25 Jul 2007 06:34:09 +0000
My camera has an intermittent problem of a black screen. I have been removing the battery for a short time and upon reinserting it, the screen has come back some of the time.
Sat, 28 Jul 2007 02:06:51 +0000
Update - Got my camera back, it only took 10 days and it is working fine.
Fri, 03 Aug 2007 00:21:53 +0000
Before using raw force and inappropriate tools to 'open up' my 717, just to satisfy my curiosity and see how does a (dead) digital camera looks from inside ;-( I had a short search for any available assembly sketches on the web.....and stumbled on this thread - MY LUCK !!! In short the story went as follows...and with the obvious happy end :-)))
1. I checked the symptoms described on a link somebody provided and they were 100% identical to what should have been a malfunctioning CCD
2. After contacting the national Sony representative through their official on line form I got a reply suggesting me to take the camera to the nearest authorized service, which, in my case was 20 minute drive from home, and if it turned really to be the CCD they would replace the chip on the expense of the Sony - WOW, that sounded promising !!!
3. The guys at the service took the camera (obviously not surprised by the described symptoms) and announced I will be contacted in about a week time !!!???
4. FIVE days later they phoned me and said they were in the middle of the process, confirming that it WAS the malfunctioning CCD as I hoped for (replacement material and work at no charge) but they asked if they could do some 'additional rectifications' (like retina adjustment and some other jumbomumbo) since they had the camera 'gut opened' and on the table. I agreed (who wouldn't) and picked up the camera next day (LESS THAN A WEEK) paying those extra 'rectifying' work close to 55 euro ($76).
All in all, my congratulations to Sony ! My lovely 717 is taking (excellent) pictures again (still one of their best prosumer digital cameras for sure) and in spite of not being 100% sure whether I paid 'little extra' for nothing or for real 'something' I am certain I got back my dearest camera in 100% working condition again (CCD chip replacement would have cost MUCH more for sure).
And a final line: all this happened in a small (but beautiful) country :-)))
Boris from Zagreb, Croatia.
Sun, 05 Aug 2007 11:02:51 +0000
My camera Sony DSC-F717 shows a black screen on the LCD and same thing on the finder. I can see old picutres so its not the screen itself, But when i try to take a picture nothing shows up. Do you know what could be causing this.
Tue, 16 May 2006 23:30:36 -0700
Your camera is dead. The CCD image chip is no longer working. Known issue with this model and Sony should repair for free. Here is a link:
NOT EXACTLY. Not only CCD causes the problem.
On ebay I found a manual that helped me to repair the camera. My total cost was $15 !!
Thu, 09 Aug 2007 18:52:08 +0000
thank you soo much for the info. Not only did sony fix my screen but also other items that were not working properly for free. Thank you!!!!!!!!!!!!!!!
Sun, 12 Aug 2007 05:19:42 +0000
glad to find this site. i was sure I'd have might have to pay to have it repaired. it looks like the camera has all the simptoms mentions. I am waiting for my reply
thanks guys (gals)
Sun, 19 Aug 2007 00:49:00 +0000
Thanks for the info. I will be sending mine off soon.
Thu, 23 Aug 2007 15:09:02 +0000
I just sent mine in today, heres a video of it in use.
Does this look like anyone esles symptoms?
Tue, 28 Aug 2007 04:10:09 +0000
OOps the video is too big. Heres a shot I took right before sending it in.
Tue, 28 Aug 2007 04:15:11 +0000
Thanks to this site! My camera was _dead_ till i came across this page and took it in person to the e-link in etobicoke for service, and now two days after i got a call that my camera is ready for pickup. thanks again!
Tue, 28 Aug 2007 17:42:05 +0000
Heck I kept checking the work order status on mine after I sent it in.
One day the page said I had to call the service center.
I though, here we go, their gonna tell me mines not covered or something, but instead they wanted some details and it seemed like they wanted me to admit I knew there was a recall. Which seemed silly since I printed my shipping label from the recall page.
Anyway I just checked the status today and it says. "The Sony product that you have inquired about has been repaired and will be shipped back to you within one business day."
Heck if it gets here by Mid week that makes the whole process a week turn around.
My guess is that they just hand out refurbs. Can anyone varify that?
Sun, 02 Sep 2007 17:21:38 +0000
Just got mine back today from Sony Repair Facility.
Looks like they just fixed mine and all seems well at this point.
The camera was reset, so i had to reprogram my settings which may mean they replaced a major component. The packaging was very good. I may be imagining things but the shutter speed seems to snap faster then before. Maybe a faster ccd processor chip? Or the camera is having less trouble focusing. Can anyone else verify that their camera seems faster after the repair?
Thu, 06 Sep 2007 23:05:08 +0000
I sent my DSC-F717 in a year ago to the Sony Laredo Repair Facility on this CCD repair. Got it back....nothing had been done. Sent it again and it worked fine when received back. Now it's crapped out again (Sep 2007). Called Sony and am sending it in again. This camera is "pampered" and has only been used a couple of times since the year ago repair. I live in a semi-desert region so the mosture Sony blames as the major cause of this is not a factor. I'm wondering if the "replaced" component was really a redesign or just more junk.
Anyone else have a similar experience of getting it repaired and then it breaks again??
Mon, 01 Oct 2007 05:19:38 +0000
Has anyone more information on the deadline date of 2nd October 2007 mentioned. I've only just found this site and today was the deadline. This referred to a class action lawsuit so is it really a deadline for repairs?
Tue, 02 Oct 2007 20:49:33 +0000
Just got off the phone with Gertie at Sony, and was told the camera would be repaired free of charge, and that the deadline was Sept of '08
Sat, 06 Oct 2007 17:41:13 +0000
I got my camera back today from Laredo center, TX and it seems that the CCD was replaced.
Pictures are coming out fine now, BUT there is NO picture in the viewfinder! When I look through the ViewFinder, there is nothing. (Yes, the lens cap is OFF.) LCD working fine.
Will call them again tomorrow and see what they want me to do next.
Tue, 09 Oct 2007 02:03:55 +0000
Also just spoke to Sony, they walked thru possible resets and then initiated a work order to have the camera shipped in, repaired, and returned free of charge.
Wed, 17 Oct 2007 17:53:54 +0000
I believe there was a class action suit for this problem and if you contact Sony and get the address, they will repair it free! Both my sister and I had the same problem with the same model.
Sony was very prompt about fixing it and I had mine back within 10 days!
Tue, 23 Oct 2007 18:08:59 +0000
I have a DSC F717 too and i dont know if the same problemt hat you all are talking of but i dont know how it switched off and now its ont switching on and no respond at all on the screen.I am said that a chip effectively got bursed but i dont know the procedure as we dont have a sony help provider in Mauritius.
Can anyone please help me!thanks as its really disturbing to be without my cam these days
Fri, 26 Oct 2007 06:19:05 +0000
Glad I found this site. Was thinking we would have to buy a new camera for christmas, didn't want to as we love our camera but didn't see much other choice. Ours showed pink images for a long time and then finally the black screen occured on Sat the 27th Oct. Took it into the dealer and they said Sony said it would cost $130 just to look at it! Nothing was said by Sony about a recall. Funny that the dealer had no idea of the recall either. We registered our camera with Sony too, so I am a bit annoyed that they didn't send out anything also. I am in Australia and on its site it said nothing about a cut off date for repairs so I'm hoping it's free still! Thanks again. You have made me a very happy chappy!
Tue, 30 Oct 2007 04:59:18 +0000
I'M NOT ORIGINAL OWNER OF DSC-717.
IS THERE ANYBODY WHO KNOWS ,WILL I BE ALIGABLE FOR SONY RECALL REPAIR?
OR THAY WONT ALL PURCHASE PAPERS?
THANK YOU IN ADVANCE
Fri, 02 Nov 2007 16:58:02 +0000
ok just came across this site .. my camera is doing the same thing. I called Sony and they told me that I can send it in .. if its the CCD chip they will fix it for free. . but if its not they will send me a bill. Now.. I am leery wondering if they will say it wasnt the CCD image chip so that they dont have to fix all these cameras for free. What do you all think?
Fri, 02 Nov 2007 21:34:26 +0000
Hi, i'm from Portugal, i used to have a Sony 717 (great camera), till last Setember 2007, symptoms from a ccd problem,
take fotos but always black, all the other functions working great, you can ear the zoom working, and the click when you take the photo, but always save it black.
Ive take it to a sony repair shop, where they diagnose the following problem : "Iris get stucked inside the lens"
Is this possible? Are they just trying escape from the free repair?
Fri, 16 Nov 2007 10:58:21 +0000
Hello, I too have a SONY F-717 and live in Holland.
Does anyone know if there is a different recall number that is valid for Holland?
I mentioned the SONY recall and was told it is only for the United States.
Thank you in advance if someone knows how I can convince SONY to assist me here in The Netherlands.
Howard P. Hecox
Sat, 17 Nov 2007 22:02:10 +0000
Regarding my last post. We had the camera sent away to an authorised repairer through the store that we bought it from. They charged us $132 upfront to cover their cost and if it was the ccd chip then they would refund us the money and get their money to repair it from Sony. It did end being the chip (which of course it was!) so we are expecting a cheque in the mail of $132. I am in Australia and managed to get it for free, so this business of it only being valid for the USA is a load of bull. Print out all of this for them. It might change their mind! Thats what we did!
Tue, 20 Nov 2007 06:10:37 +0000
I to have the same issue on my DSC-F717. Worked fine then one day all images through viewfinder or via LCD all distorted with orange, purple and now black at the sides.
a) Does this sound like the CCD issue I have been reading so much about?
b) Can anybody tell me the best route to get this repaired in the UK?
c) Can I still get it repaired for free by Sony at this late date?
Any feedback would be great since I have enjoyed the camera and would like to get it fully operational again.
Sun, 25 Nov 2007 20:58:15 +0000
Thanks to all of you for posting this important information.
Oh my, isn't the 'net a great thing?
My only regret is that I did not see this info earlier. I just gave Besy Buy $80 to extend my warranty when I discovered this issue, as the exrended warranty I purchased at the pont of sale, was about to expire.
My F717 has been doing the same thing. Oddly, the problem seems to *Come & Go*.
Sometimes it works fine. I just sent in the online repair request form, taken from the site linked here.
I will post back, and let you know how my repair experience went with Sony. Luckily, I have a back-up camera, but I have always loved my F717. I own many Sony products, as I have always had good experiences with them. Never had a problem with any of their other products. Camcorder, 2 TV's including a high-end HDTV... all perform perfectly. I can only hope Sony will stand behind my Camera.
I have attached one of the photos taken when this issue was present. Let me know if any of you other owners had a similar image.
Sun, 02 Dec 2007 13:26:12 +0000
Same problem. Thank you for this side. A couple of months ogo I contacted sony (Germany) because of stripes on the screen, but they didn't tell my thats a general problem. So I thought the repair will be very expensive - and I did nothing.
Now I will send it back including the information I found here.
Sun, 02 Dec 2007 20:33:46 +0000
I bought my DSC F717 in 2003, and now it doesn't work at all. the problem is the same as you said here. It's CCD. This website is really helpful, otherwise I don't know what happened to my camera. This morning I sent the camera to SONY store with the important notice downloaded from their website. They just asked me to fill out a form without saying anything. So I am waiting for their result and I hope it's free.
Thank all of you.
Fri, 07 Dec 2007 20:29:03 +0000
In reference to CCD issue and deadline for free repair:
hope this helps in saving your camera(s)and some $$ too :)
Sat, 08 Dec 2007 02:13:00 +0000
Thanks for this thread, the person who started this and to all who responded to help, repair for my camera for free is going to happen. So I'm sharing the link on my previous posting. Good luck to all who needs the CCD replacement/fix .
Sat, 08 Dec 2007 02:22:34 +0000
Sony will fix the CCD problem till September 30, 2008 for free of charge. Please look at the Notice posted in Support News & Alerts section of Sony Website
"It has come to our attention that a limited number of products, manufactured before March 2004, and incorporating a certain type of image sensor device (CCD), may exhibit the following:
When the product is used in camera mode, the LCD panel and/or electronic viewfinder exhibits
either a distorted image or no image at all.
We have determined that this only occurs in a limited number of devices, but may be accelerated if they are exposed to hot and humid environments.
Until September 30, 2008, Sony will repair, free of charge, affected products exhibiting the above-mentioned symptom where it is caused by the image sensor device. Sony will also cover the cost of shipping and handling from and to addresses within the United States and US Territories for service to correct this issue."
Thu, 13 Dec 2007 19:33:30 +0000
In English: 1-800-222-7669
Based on the postings above, I called Sony at the above number and after a short test on the camera, they said to send it in for repair at their cost. They said it sounded like the CCD chip. The symptom was just one day my screen and viewfinder displayed a reddish tone all over, with fringes of blue and fuzzy focus, like I had vasaline on the lens.
They said it would be repaired free, so let's see. Thanks for all the postings. Bruce 12/13/07
Fri, 14 Dec 2007 17:24:46 +0000
this is my second f717 that I am sending back. my original camera had this problem in 2006, took them a whooping 3 months (way to go Sony!) to send me back a working camera, and now here we go again. And I had a really bad experience with their customer service. Sigh. I will just avoid Sony from now on, they are not the only one with good products.
Sat, 15 Dec 2007 18:04:31 +0000
Regarding the bad CCD image chip So what happens now that its passed the legal action deadline (I think claims had to be submitted by Oct 2007-ish)? I purchased this in May of 2003, registered it, but NEVER received any notice of any problems/repair opportunities or legal action.
Will Sony still cover the shipping and repair costs?
Can you offer suggestions on what direction I should take and what Sony is or is not obgligated to cover?
Mon, 17 Dec 2007 02:57:54 +0000
Got my camera back fixed in less than 5 days after they received it! Some Sony products may have some defects/recall but consumer support is a very positive experience for me. To Suzanne-- I am positive that your camera will be fixed by Sony free of charge. Pls. follow this link:
Fri, 21 Dec 2007 14:26:56 +0000
I have a slightly different problem with mine. The screen works but is covered with white stripes after a photo is taken. When I turn it off and on, it usually works. Any thoughts?
Sat, 22 Dec 2007 21:25:42 +0000
my camera (which WAS totally awesome as you know) was experiencing this, with the screen having a significant yellow tint. I took it to my brothers to record the christmas moments but at the vital moment the screen wouldnt show, so i turned it off turned it on and it wouldnt even display the on/off light.
Now it doesnt acknowledge being charged or anything, it's like its a really expensive ornament.
I'm fairly sure this is more than a CCD but if it started with a CCD problem perhaps this might help the financial repairs. My local Jessops (cam. store) said "All Sony's are �175 to repair".
On top of this I bought it on ebay so I have no receipt, no warranty and little paperwork, although I do have the box.
Anyone have similar problems. Might try poking Sony about the problem before I splash out �400 for a replacement.
Mon, 07 Jan 2008 10:34:33 +0000
Sony is fixing the DCS F717 until September 2008. I just got one from a friend of mine who replaced her camera with a new one because of this issue...cool..free nice camera and fixed for free!! Yes, she knows...
Sun, 20 Jan 2008 05:25:01 +0000
Thanks so much for the info. My Sony DSC is being mailed to Sony and will be repaired for free! I havesince purchased a A100 SLR and love it, glad i bought it but will also be happy to have this one back...my students can share it wothout me holding my breath like I do with the SLR camera... julie
Mon, 21 Jan 2008 18:44:43 +0000
I stumbled onto your site accidentally and have started the process to get my F717 repaired under the recall! I can't thank you enough. I loved this camera. I now have a Canon Digital Rebel XTi but loved the scenic shots I got from the Sony. Thanks a bunch! Mr. Bill!
Thu, 24 Jan 2008 19:38:42 +0000
Brilliant work all! I'm down here in Australia and just discovered this before taking my camera in. Will be very interested to see if they do the right thing here.........
Tue, 05 Feb 2008 11:49:57 +0000
I have the Sony DSC-F717 and am experiencing a problem that I can view pictures I have already taken but when I want to take a picture, I get a black screen with a red line across the top.
Apparently, this is a problem with the image sensor device. Per the Sony web site:
It has come to our attention that a limited number of products, manufactured before March 2004, and incorporating a certain type of image sensor device (CCD), may exhibit the following:
We have determined that this only occurs in a limited number of devices, but may be accelerated if they are exposed to hot and humid environments.
Until September 30, 2008, Sony will repair, free of charge, affected products exhibiting the above-mentioned symptom where it is caused by the image sensor device. Sony will also cover the cost of shipping and handling from and to addresses within the United States and US Territories for service to correct this issue.
The GREAT NEWS is that Sony will fix this for FREE! Go to the link below, trouble shoot the camera. If it still experiences the problem, follow the instructions and Sony will generate a repair order and email/snail mail you a repair order with a free shipping ticket!
Sat, 09 Feb 2008 15:30:51 +0000
This thread saved my DSC-F717. It started to have an intermittant scrambled image issue. Sony covered shipping both ways to the repair center and popped in a new CCD at no charge. I still love the camera even though smaller units are available. Thanks much for sharing the recall info.
Fri, 15 Feb 2008 08:26:54 +0000
UNITED KINGDOM - I have my Sony F717 up for sale - I bought another camera as it wasnt working - Lots of Ebay people have been writing to tell me that Sony UK will replace and have been giving contact numbers etc. See my listing at:
SONY CYBER SHOT DSC-F707 DIGITAL CAMERA CASE - Faulty
So it does work in the UK also they are just hiding the info from the public more.
Sat, 23 Feb 2008 10:10:57 +0000
Thank you all (from Ireland) for this thread. My F717 developed the "smeared colour" problem (exactly as shown on Sony's Website) at a family wedding about two months ago. Immediately on return, I found this site, and the long thread about the problem. Brought my camera to a local Sony Centre (a retail outlet), showed them the download from your site (and from Sony's site), they took the camera in and sent it to the Irish service HQ. Hey presto, got the camera back today (5 weeks later) with CCD replaced. Replacement was free of charge, they didn't charge for shipping & postage, and they even carried out an overall functional free check on the whole camera. So am I impressed ? Yes, with Sony's receptive attitude, and yes by the contribution of this site to consumer welfare. Camerahacker.com rocks. Declan 4 March 2008
Tue, 04 Mar 2008 14:09:15 +0000
praise the Lord for consumer power! (And Sony's attitude when confronted!0
Wed, 05 Mar 2008 08:46:55 +0000
Ok already I know I am not alone! but I still can't find a phone# an address or an e-mail address to anyone who can help me get this resolved. I would really like to get this camera repaired ASAP.Help me, please!
Sat, 15 Mar 2008 20:48:09 +0000
I have the same problem, and just chat on line with their tech support. Please go to:
Sony eSupport - Contact Technical Support
choose the camera support. You can either call or chat with them. After they decided it's really the CCD problem on line, they'll send you a link to report and get a case #, so you can send in and fix for free till Sept, 2008.
I was pretty happy to find out that, instead of believing some site said it ended in 2007...
So give it a try, they are pretty good.
Wed, 19 Mar 2008 18:25:52 +0000
Frank, once again thank you for this perfect link!
Since yesterday my DSC F-717 - bought in 2003 in Germany - suddenly has the dark screen and I find your link today.
Unfortunately in the SONY German homepage this issue is not listed: I can't connect the USA support because my German home has no ZIP-Code which is requested. Surely I will find a way. If so, I will put this information here to help the other german 717-Fans.
Mon, 24 Mar 2008 22:09:57 +0000
this is the link for the german DSC F-717 users which have the dark screen (CCD failure):
Mon, 24 Mar 2008 22:35:21 +0000
I am so happy I read this forum before putting my camera in the bin! It broke last year after having given me 2 years worth of brilliant photographs. All of a sudden all my pictures started to come out pink (as enclosed) but the LCD and Viewfinder still worked so I did not think it had anything to do with the CCD at that time. Yesterday though recharged the battery and the LCD and viewfinder did not work. Phoned Sony who told me it was a problem with the CCD; so now hopefully I will soon have my camera back and fully working again and repairs for Free too (although have since bought a new digital camera but it no way compares to my sony.
Fri, 11 Apr 2008 21:36:25 +0000
Just to let everyone know my camera came back within a week of sending it to Sony and repaired f.o.c. and it seems to be working fine; not had much time to check as only arrived today, but no more pink pictures............I am so grateful for everyone's input.......thanks to you all
Thu, 17 Apr 2008 22:36:00 +0000
My F717 got exact problem. I never got any recall from Sony even I registed the product. Does any one know the phone number in the US that I can call?
Sat, 19 Apr 2008 05:25:37 +0000
White stripes are the FIRST SYMPTOM of problem decribed above - that happened to my F717 - first stripes, after that purple artefacts in photos and no image at all afterwards (all icons still appears on screen and while recording video - voice is there but no picture)
Mon, 21 Apr 2008 00:54:21 +0000
Thanks to everyone who posted, you inspired me to not take any crap from Sony regarding the CCD issue. I reported to them about a year ago that I was experiencing problems with the CCD. The CSR gave me an online questionaire about the symptoms and concluded that my camera was not exhibiting the problem! Livid I ended the call and put the camera storage.
I spoke to them again this afternoon and after I sychronized my language with his, I was able to get a RMA work order for my F717!
Fri, 02 May 2008 20:58:27 +0000
I sent my f717 back to sony for the CCD recall only to get an estimate for $211+. It seems that since the battery door is loose and the on/off sticks sometimes, they will not fix the faulty CCD unless I pay them to do the other repairs. Even with the other issues,
the camera worked fine until the CCD failed, but some office worker who has never seen my camera or knows anything about the workings of cameras insists that the CCD is not the problem with my camera. I have never had such rude and uncompromising relations with any other company before. And to think I have 2 sony tv's, a sony vcr, 2 other sony cameras,not to mention other sony products I have had over the years....not good customer relations either.
Thu, 22 May 2008 18:06:21 +0000
I really appreciate finding the link to the Sony site. My camera has the wavy pink images exactly as shown on the Sony site. I spent a long time checking my settings to make sure I hadn't accidentally pushed the wrong button somewhere. What a relief to find this. I have sent for my shipping label and look forward to getting my camera fixed.
Cindy - Wichita, KS
Sat, 07 Jun 2008 04:09:58 +0000
i would just like to say a big thank you as i thought i would have to pay big money to get it repaired. but it was repaired for free and back to me within a week. well done SONY and thank you for this site for letting all know that there was a known fault.
Fri, 13 Jun 2008 08:47:50 +0000
Hi, my DSC F717 has had the same problem since last year but I never bothered to look for it on the internet assuming that it must be something that does not normally happen and therefore must be just my camera. Just writing to find out if they are still doing it. The problem seems to be like the ones in this thread where I can see the old pictures but the screen just shows multicoloured lines when I try and take a new picture.
Mon, 30 Jun 2008 22:19:17 +0000
This is really useful info. I got my DSC717 fixed for free at Sony Service center in Toronto.
Sun, 13 Jul 2008 02:52:59 +0000
My DSC F717 is no longer using the correct date. I noticed this awhile ago - just now taking time to check into it as I would love to have it corrected. It is 6 years and a half behind the time.....
Mon, 08 Sep 2008 23:59:28 +0000
HEADS UP! Just sent my F717 back to Sony for the recall on Sep. 6, 2008. My CCD chip must be bad too because in movie mode, as the Sony web site says, it will only record sound but no picture. The web site also said that the RECALL PERIOD EXPIRES ON SEP. 30, 2008. Got lucky because extended warranty ran out April 2008. If you know anybody that has this model, get them the recall info immediately.Here's a web link for the info http://esupport.sony.com/US/perl/news-item.pl?mdl=DSCF717&ne . . .
Fri, 12 Sep 2008 04:42:59 +0000
Me again. Even if the recall expires, you might still be able to get Sony to pay for the repairs. My camera was registered with them & I didn't receive any info from them about this recall. If you live in the US, you might be able to file a complaint with your states Bureau Of Consumer Protection (Pa.) or Division Of Consumer Affairs (Fl.) & get the free repair. For those of you in other states, these type of offices usually are under your states Attorney General Office. Go to your states web site & do a search. Good Luck. Hope this will help the people who missed the recall.
Fri, 12 Sep 2008 05:12:16 +0000
It is 9/21/08 and I just put my request in. Thanks to EVERYONE for the help and INFO. Lets just hope they do not pull anything with this. I would LOVE to get my old F717 working again. I really miss her. I had NO IDEA about this until tonight. Take about just in the nick of time!
Mon, 22 Sep 2008 01:47:46 +0000
I just found out about this F.O.C repair from Sony. I filled out the required info. It's been three days and still no email of any UPS label. Did I do something wrong? Will I still be able to get this repair done free since I contaced Sony prior to Sept. 30th? Or am I SOL? Any info would be appreciated.
Tue, 30 Sep 2008 03:08:25 +0000
I discovered this thread today after being quoted �200 for a repair on my F717! I phoned (UK) and was advised the same information and told that if it is CCD I will get a free repair. However, the packing slip shows a charge of �114 and I'm reluctant to send my precious (though broken) camera off to them if they hold me on a charge as I don't think it's worth it. Anyone else get this when they registered the repair? Also, I only threw out my receipt very recently as I purchased in 2003 so I have no proof of purchase!
Tue, 30 Sep 2008 18:14:54 +0000
my 2nd of 3 Sony 717 cameras went Black screen today. Used only 20 shots when it went(total) Called Sony repair and after telling them this is my second one they said UPS call tag is on the way!! So they are repairing them past the September 30, 2008 cut off date. Said $15 charge for ship would have to be charged even though my ship was paid both ways on the first time. Maybe because it was the past the final date?? Todays date 10/2/08.
Fri, 03 Oct 2008 01:55:29 +0000
Whoo Hoo, mine is on its way back home. Thanks to all for the info here.
Tue, 07 Oct 2008 21:53:15 +0000
Just this past week my 717's screen & viewfinder began to malfunction. This will be its second trip to the Sony Repair Center... had a similar problem about 3 years ago which Sony repaired for free... Can't believe it's happening again.
Just FYI.. I noticed a number of posts stating the offer Expiration Date as 09/30/08.. but I just visited the Sony Repair site and currently the offer Expiration Date is listed as 03/31/09.
Mon, 13 Oct 2008 23:23:15 +0000
When you click on the link above, it does indeed state that they are extending the warranty time until the end of March next year, but it also says that they are now requiring a credit card for the $15 shipping charge. That is something they didn't require before!
Thu, 16 Oct 2008 02:37:40 +0000
Thanks for the info ! I love my F717 never let me down until this week. My video was working ok. But I was getting the over exposed pics like posted about know matter what the settings.
I ponyed up the 15 bucks, and will be shipping out my camera tomorrow.
Thu, 11 Dec 2008 01:29:09 +0000
My F717 is exhibiting same problem. Used this as an excuse to buy a Nikon D90 DSLR and was about to throw the camera away when I came upon this thread. Will be sending in F717 for repair and give it to one of the kids when it comes back.
Wed, 17 Dec 2008 19:38:25 +0000
My F717 had a black screen during my Las Vegas trip, this is the second time
that I got the black screen, The first time happened during 2006 summer.
o I believe Sony still uses the troubled chip.
Wed, 31 Dec 2008 00:10:16 +0000
After I get a free to fix my Sony-717 on last yr(2007), another problem was happened again..................... I went to quote the fix price about $300 canadian dollar. I tried to ask myself: should I trust Sony again???
Mon, 12 Jan 2009 06:36:37 +0000
............it is not finished yet. After 2 weeks, the cam was going more worse..............like that--->
Mon, 12 Jan 2009 06:49:58 +0000
Just filled out the service request on mine. I was ready to toss mine in the trash, been sitting for a year since it did the blurry purple people eater at a wedding (just perfect timing!)then on to black screen.Thanks for this page if not mine would be pushing daisey's.. I purchased the a100 since but have too many extra's to go along with the f717..
Fri, 23 Jan 2009 09:04:13 +0000
Thank you, thank you, thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Fri, 13 Feb 2009 21:49:38 +0000
I'm sooo glad I came across this. After about 2 years on the shelf, I was about to give it away to anyone who had money to fix it... I sent it in last month and a little over a week later it was back in my hands. Thank you all soooooo much!
Tue, 17 Feb 2009 01:57:49 +0000
Just had my F717 go bad. Went to http://esupport.sony.com/US/perl/news-item.pl?mdl=DSCF717&ne . . . and the site says "Until September 30, 2009." It also costs $20 now. Whatever, it's better than a new camera!
Sun, 10 May 2009 21:41:23 +0000
I was experiencing problems with my lcd and finder, but the taken pictures where still perfect.
The lcd and finder colours where blurred and not arranged properly.
Put a bag of desiccant into a plasticbag with my camera and wrapped it tightly.
After a day everything is perfect again. It was a problem with humidity in my camera.
Love my camera again. Hope to help anyone with the same problem, since the guarantee and the support from sony ran out.
Mon, 25 May 2009 11:26:24 +0000
In Germany sony still seem to repair the lcd!
http://support.sony-europe.com/dime/hotnews/hotnews.aspx?sit . . .
Mon, 25 May 2009 11:41:45 +0000
I have had the same issue but with the blury screen. Thank you for the link as I was going to trash my camera as it is unusable. The Sony link says the cost is $20 and the offer expires Nov 30 2009.
thanks again folks this was a big money saver!
Wed, 08 Jul 2009 23:18:46 +0000
Just called Sony and they are repairing mine FOC other than the 20.00 S&H fee. This is the second one that I've had to have repaired. Other one was repaired a couple years back. Can't fault them for service and repair. If you look on the Sony site says it is out of warranty, but a phone call soon shows that they'll make good on the product.
Fri, 16 Oct 2009 18:02:08 +0000
My camera just recently started to do some of the similar issues Ive just read. However its now 2009. I want to know if sony will fix my camera free of charge. I would appreciate a prompt response.
Thanks, Howard McMahon sr.
Tue, 17 Nov 2009 01:50:16 +0000
Like many others on this site, I had given up on my old camera until I recently dug it out of my closet to try again. I found this site and called sony today at 239-768-7547. I explained the problem and they were quick to help me. I had to pay $20.00 for a "special label" which sort of irritated me. I put up a pretty big fuss, but in the end I gave in. My labels are on the way and I was told that if it is the CCD the camera will be fixed at no cost to me. If the techs dianose that it is another issue, they will call me and quote a repair cost. I bought mine in 2004ish and don't have original packaging or a receipt. I guess none of that matters as long as you can provide a serial number from the sticker on the bottom of the camera!
Everyone cross your fingers and hope they determine that it is a bad CCD!!!
Mon, 23 Nov 2009 21:02:39 +0000
I bought mine in July of 2003 and didnt use it for over a year, found it after moving twice...recharged it and got streaky pink screens...tried a movie, it recorded and with sound but no screen worth a crap...found this site, just filed my claim & they told me I had until the 30th on nov (this month) for the 20$ s/h fee and free service...Wow, thank you site and lets hope this works like above mentioned because I loved my Sony!!
Thu, 26 Nov 2009 06:03:46 +0000
The recall has been extended to March 31st 2010
I got mine back today all fixed up!!!
Thu, 10 Dec 2009 18:34:21 +0000
I am so happy I found this message thread. I had bought my F717 around 2004, and used it for a couple years no problem. When I got a small point-and-shoot, I put away my F717 and forgot about it until recently. I kept trying everything to get the screen to come out of black mode. Then I decided to google, and found this place. THANK YOU SO MUCH. I have submitted my request for a label, and can't wait to send my camera to get fixed so I can use it again.
Mon, 21 Dec 2009 00:50:11 +0000
I got my one in 2003 and used it for a couple of years. Then it was put away in my closet until I dig it out yesterday. Lucky me, I got the exact same problem as everyone described here. Thanks for the infomation. My camera gets saved.
Tue, 05 Jan 2010 14:38:14 +0000
there is a recall that expires 03/31/2010
Sat, 27 Mar 2010 02:24:32 +0000
Wow!! I first noticed this problem a couple of years ago with my f717 but didn't bother looking into fixing it. I just went a bought me another camera I had been eyeing for a while (Canon G7). However, today I was browsing through all my old pictures (those taken with the DSC F717) and I must say that the quality difference is astonishing. The photos taken with the 717 are some of my best pictures. Thanks for the info; I will probably have to pay for the repairs out of pocket, but the benefits of having the camera working again are worth the expense.
Sun, 10 Oct 2010 17:15:58 +0000
Try resetting all settings. I had the same problem but mine now works.
Sat, 04 Dec 2010 17:45:41 +0000
My camera shows a black screen on the lcd and finder with a couple of small faint white lines??!
Fri, 07 Oct 2011 21:30:16 +0000
These cases are called PLANNED OBSOLESCENCE. Consumers should fight this crime fiercely.
Tue, 16 Jun 2015 14:59:03 +0400
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Title: Sony DSC-F717 underexposes
Weblog: Camera Hacker
Excerpt: Have a Sony DCS F717 that one day just began to only record very underexposed shots...almost completely white. Tried swapping sticks, no difference. Can I change the internal parts? I see many available on line. I mean so what if I break it, it is broken now. Disappointing, and Sony IS to b . . .
Tracked: Tue, 18 Jul 2006 21:58:56 -0700
Title: DSC-F717 doesn't work at all
Weblog: Camera Hacker
Excerpt: my dsc f717 doesn't work at all :( should I throw it away?
Tracked: Fri, 20 Jul 2007 07:34:53 +0000
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