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Sony DSC W70 with stuck lens

My "just out of warranty" Sony DSC W70 camera ran out of power with the lens in the half-extended position. When I reinsert the recharged bttery, the LCD display tells me to power off and on again, and the camera beeps. I can't get it out of this cycle. When I push the "playback" button, the LCD menu comes on and stays on, but I can't get the lens to retract or the camera to otherwise operate.

Any ideas?

Rick Martin
Fri, 16 Mar 2007 18:56:12 -0800

I have a Sony DSC-P73 with the same problem. Any suggestions?

Sun, 01 Apr 2007 07:03:37 -0700

Hi I have the same problem with my DSC-W50. would be grateful if someone can help out.

Wed, 04 Apr 2007 22:17:41 -0700

Did u drop yours? cuz i did and im having the same problem. I can view my pics while i cannot take any. when i turn camera on it says acces then it states to turn off and turn back on. i do this and it just repeats itself. the only difference is my lens keps going in and out.

Mon, 09 Apr 2007 06:07:10 -0700

Have stripped my camera down this morning and removed memory stick. Half way through checking I replaced the batteries and turned the camera on and now functions perfectly. I have replaced the memory stick and all is well. Maybe an error code had been generated in conjunction with the memory stick. The only other factor could have been a loose plug with in the camera itself.

Wed, 11 Apr 2007 16:59:18 -0700

It seems that the new sony cybershot range has a lot of problems -_-"
my DSC-W50 had the same problem. luckily it was in warranty and i returned it. Sony had to replace the whole lens (which costs $150-200). I got the camera back and now, two months later, it got stuck again.

I think i'm just going to return it AGAIN. I hope the replacements will cost them a lot so they learn to make better quality products. Some companies with big names (mainly from advertisement) produce low quality products with consumers assuming them to be good.

only suggestion is to return it to the place you bought it from. OR (from another forum) i read that some people hit the camera around the lends area and the gear fell back into place and it works again.

Thu, 19 Apr 2007 00:39:31 -0700

I have a DSC-W12 with the lens stuck out. Took it to the sony shop and they quoted something like 120 pounds flat rate to look at it but no garuntee they could repair. So ive bought a new one, and was going to sell W12 on ebay as spares or repair, however ive just seen the exact same working model for 50 odd pounds! How much does anybody think its worth as spares or repair?

Tue, 08 May 2007 05:08:40 -0700

I had the exact same problem with sony dsc w70. I searched google for the issue and found some suggestions here. I have tried hitting the camera around the lens area as suggested by nick and the camera works now. No idea how long this will work. :(
I have always been proud of my sony. I am begenning to feel bad.

Mon, 28 May 2007 07:26:03 -0700

I'm also having trouble with my new dsc-w50 after using the charger overseas to charge the battery. Now pressing the power
button does not always work. I have a bad feeling that this product is not very robust.

Sun, 19 Aug 2007 00:01:41 +0000

I have an old Sony Cybershot dsc-w7 and the lens stucked on me too. Unlucky, the warranty was over, because I have it for about 2 years now. The lense never retrack and the message said, turn off and on again, but that didn't do any good. I called sony and they told me that $150.00 just to look at it and if there is any repair I would be looking at around $100.00 to $200.00 for parts and labor. As I've read to all these problem with the dsc model, I've come to a conclusion that Sony just the big name and their products start to lost quality over time. As a comsumer, we all should stay away from Sony products.

I have tried all the above help guide some work but just for a day or two and some don't even work. I'm about to take this baby apart and look at sony's technology. Any help would be appreciated.

Mike V
Tue, 02 Oct 2007 01:16:41 +0000

I have dsc-w70 with lens stuck out . When you turn it on , you will see a message turn the power off . I've just fixed this morning without any tool and it took only a second . When i turn the power off with my left thumb , i used my right hand to squeeze the lens with little push it in , it will be back to the right position it should be . My camera is working great now like before . Do not affraid , hope everyone can do it . Good luck .

Thu, 11 Oct 2007 19:03:00 +0000

i have a dsc-w70 it fell and the lens is stuck 1/4 out
any suggestions?

Fri, 26 Oct 2007 18:27:07 +0000

I had the same problem with DSC 70. Just hit the lense firmly with soft surface and it will start working again. I used my knee!!!!
I hope this helps

Tue, 06 Nov 2007 04:51:47 +0000

I am also facing same problem with my W70. The problem is coming because of some fault in gears of lense, which are not able to move properly. For my camera, it fell down in beach and some small sand particles may be damaged that gear box. I tried pushing the lense gently while shitch off as suggested above and its now working, as am able to switch on the camera as well as take the photos.... BUT STILL I AM NOT ABLE TO USE ZOOM FACILITY. IF i am trying to zoom in or zoom out, its same problem is showing 'turn the power off and on again'. can any body HELP me out what to do.

Fri, 09 Nov 2007 05:29:42 +0000

You guys offer all sorts of weird solution to the Sony range of cameras with problems.
Nobody....and I mean nobody...on this forum at least....have suggested to press RESET with the camera OFF, and then switch ON. Try that, it may make you day.

Eugene van Niekerk
Electronics Officer

Mon, 12 Nov 2007 09:51:15 +0000

The W70 does not have a RESET button, or at least I haven't found one on the camera or in the literature. My problem is there is not action in the camera, full battery or otherwise. I removed the front, back, and side panels and noted that the flash and lens assemblies are lose in the camera body. I know I have dropped the camera at least once, but no broken parts fell out upon opening the camera, and no other visible issues. I re-loaded the battery and IT WORKS FINE! I fidgeted with the lens assembly with the power on and the camera dies, which indicates that there is some intermittent short or interlock that tells the camera to cut power. Not sure ow I'm going to fix this, but it will probably consist of some tape and glue as opposed to another $150 lens assembly.

Tue, 13 Nov 2007 06:17:17 +0000

I have the same issue with my DSC-P73. Even with fully recharged battery I couldn't turn it on to shoot. Well, it will turn on without problem if the program knob is set to SETTING MENU. It just turn on and off with the lens stuck out.

I found that the reset button is hidden and covered beside the camera usb/av/dc ports. You guys might wanna check that place out.

Thu, 15 Nov 2007 01:18:27 +0000

Hey tapping the camera does work! i had the same access crap on my camera where it couldnt take pictures. I just tapped the lens the opposite direction where i felt it prolly fell a few times and then walla it works!

Vir Lim
Mon, 26 Nov 2007 06:25:32 +0000

Same here. Camera was dropped and lens stuck open, kept getting message to turn off and on, beeping noise.....I read on another site what to do and it worked for me. As you turn the camera on, pull out on the lens to help it along, as you turn it off, push in on the lens to help it close. At one point when the camera was off, I pushed the lens in all the way, slowly but don't be afraid to push until it stays shut. Then as I turned it on I had to pull the lens out a little. It kept opening and closing continuously. Just keep pulling and also move the base of the lens until it is even all the way around. Push and pull while turning off and on. Don't be afraid to push and pull with your fingers, not a tool. It took me about 10-15 min. Make sure the lens is pulled out all the way. Sometimes it is just that last small amount that needs to be pushed or pulled.

Sat, 01 Dec 2007 13:18:52 +0000

I FORGOT ONE THING, turn the base lens also as if you are tightening it.

Sat, 01 Dec 2007 13:22:40 +0000

I fixed my stuck lens with the 91 error message.
Tried everything suggested on my w-50 and finally I used a screw driver with a "j" hook on it and gently pulled the lens out while turning the camera on and off.
I hooked the lens in the front opening and pulled, the lens came out more and more each time until it was fully extended. It made some funny noise but what it was doing was adjusting itself. Works just fine now, it flashes and the error msg is gone. Sony support was no help at all.
Good Luck.....Mike

Mon, 24 Dec 2007 14:15:53 +0000

i had this problem after dropping my sony. so i took it apart removed the lens, and re alligned the motor with the cogs. this kinda did the trick, but the flash no longer works:(

Thu, 03 Jan 2008 19:52:34 +0000

Had the same problem with the lens sticking. I tried pulling on the lens everytime i turned the camera on. eventually the lens came out but i still got the "power off and on" error. So i tried gently twisting the lens when i cycled the power on. After that the camera was able to take pictures but had zooming problems. Again I tried twisting gently while trying to zoom all the way out. It does takes a patient touch but the camera is fully functional now. I hope this helps. Thanks penny and good luck to those with the same problem.

Sun, 24 Feb 2008 15:20:30 +0000


I also had the lens stuck problem with my DSC-W7. Turning the camera on only resulted in the "turn the camera off and on again" -message. I tried pushing and pulling the zoom while turning off and on, nothing seemed to work. I even disassemled the camera as far as I felt it was the point of no return. In the end I assembled the camera again and in frustration I hit on the table a few times, and now it works!!?? WTF!!?? I can't recommed hitting your camera to the table but it worked for me.

Mon, 03 Mar 2008 19:55:08 +0000

I had a stuck lens with W50, while turning on pulled the lense while slightly twisting, then turned off it ws fine.

Hope it helps

Sun, 09 Mar 2008 11:37:13 +0000


weve got a sony dsc-w70 we were taking pictures on it and now the lense doenst shut competly and if it does it goes in and straight back out it keeps sayin acess when trying to take a picture and it sometimes beeps saying turn camera off and on again HELP anyone!!!!!!!!!!!!!!!

Fri, 04 Apr 2008 08:22:49 +0000

i'm having the exact same problem -- lens retracting/extending and saying access...but not accessing. talked to "sony support" tonight and they recommend the $180 repair. that's almost as much asi paid for it to begin with! i love this camera, so its pretty frustrating. anybody got more ideas? my lens isn't stuck, but it was 2 months ago and i paid $60 in the philippines to get it fixed. now i'm worried to send it in and have sony realize someone else was working on it.

Fri, 04 Apr 2008 22:38:05 +0000

yeah i had a similar problem with sony dsc p73
i found the problem is linked up to the camera eating batteries voraciously, the camera finishes a new battery after a few minutes then closes down with the lens stuck out,
i managed to get the priapic lens back in (without violence) by switching the camera on in 'view' mode and then power off

(doesnt fix the greediness issue with the batteries tho, i will know better than to buy a sony camera next time)

Sun, 06 Apr 2008 20:10:39 +0000

i had the same problem with the sony cybershot i tried banging it around and it didnt work. i know it sounds weird but i use my teeth to pull the lens out a little bit and now it works but still cant zoom in.

Tue, 08 Apr 2008 00:12:49 +0000

Sony is GARBAGE!! Three years ago I purchased a sony cybershot to take to an Iraq deployment...long story short the camera had multiple issues and eventually was replaced by Staples extended warranty. Now I own a DSC-W70 and surprise surprise im having the same "stuck lens/turn on off...". I have sent the camera to the Sony repair center in Laredo TX TWICE, they replaced the lens both times and sent it back, both times it worked for about ten minutes and crapped itself. I hate sony products, they have caused more stress than memories (pictures). They have terrible customer service and just a big name to ride on for a garbage product. I have assured Sony that I will NEVER purchase their cameras again and will inform all my friends, family and Soldiers to rethink purchasing sony products if they want quality, or at least purchase an extended warranty from the seller, YOU WILL NEED IT. I just mailed off a letter to the sony executive committee, and ill post again when i receive word back from them. I know im wasting my time but they have pissed me off so this is my only way to vent.

Mon, 21 Apr 2008 20:04:43 +0000

Tapping the front of the lens with a pencil a few times did the trick for me.

Sun, 15 Jun 2008 23:37:22 +0000

amazing -- had the same problem on my w-70 (lens opens and closes repeatedly and then asks to be turned off and on). the tapping trick worked! starting search for a new camera though.

Fri, 25 Jul 2008 18:04:52 +0000

guys try this guide...its for w55 i had the same problem..but i was able to solve this by my self...
just dont give up..try ask me to pay USD125 to repair this..but i did without a cost

Attached File: w55 stuck lens fix.doc (258 KB)

Wed, 30 Jul 2008 07:24:51 +0000

dsc-w50 less stuck permantly afetr screen showed access and then total loss of power

Tue, 26 Aug 2008 10:55:12 +0000

My prob : lens moved in and out after switch on & asked to switch off.
When camera told me to switch off I popped the battery out, re-inserted it then switched the camera back on. Problem solved as when next switched on system re-calibrated lens position. It did re-occur when I zoomed in & I did the same. I have now tested to death with zoom & various shot modes & everythin OK. Sony reset instructions didn't work. Software reset didn't work either.
Hope this helps.

Fri, 29 Aug 2008 21:16:43 +0000

sony dsc-w50
took a few pics today. it was hot out. about 99' left it sitting inside gare with open door. had in pocket, never dropped. later in evening went to turn it on and "no access, turn off/on"
can play pics but lens will not open.
tried tap/bang/curse=nothing.
now what?
tried drag on lens, crank tight, crank loose. tap/bang/curse...

Sat, 30 Aug 2008 06:57:05 +0000

just hit your lens when they are out with a fair hit and they will revert back to a very short position and then turn it off, turn on again and pull them

Wed, 10 Sep 2008 00:52:01 +0000

the whole,
smack the lens when it's opening up the first time worked really well for me,
everything else wouldn't work.

Sun, 28 Sep 2008 15:52:49 +0000

My DSC W70 started to go in and out once the power was on.
AFter reading through the comments, I decided to try my own thing.
When the lens was in the "out" position and before it retracted, I pulled and twisted it a bit and it clicked and stayed open.
I tested the zoom and the wide.
It then got stuck in the out position powered off or on.
I managed to get it open again and freely moving.
Right this second, the lens is opening well with a little click at the problem spot.

I do wonder if it is not due to my daughter putting the camera down (more than once) on the lens, as well as opening it with the lens into the palm. Now that her lifeline has been damaged, I think she knows the importance of proper camera care.

a g
Sun, 05 Oct 2008 17:27:51 +0000

thanks guys!! i had the same problem with my dsc-w70 lens that got stuck.Just followed what is written here...turned off the camera at the same time pushed the lens and now it worked fine. Had a problem with zoom functions though and just assisted the lens by twisting it. :)

Wed, 08 Oct 2008 08:08:36 +0000

I want to say thanks for the great posts. I have a cybershot w-55, and one random day it started the "Access" bulls@$t! I tried the tapping with a pencil on the front lense and it started working again. of course, i had to do for the first couple times i turned it back on because it was the resolution wasn't working well in zoom, but after a couple of times of turning the camera on and off and taping, it works great. I must say now that sony sucks....

Sat, 11 Oct 2008 12:21:25 +0000

my camera is stuck the lens won't even move it says turn on and off i repet evveryday and nothing works i droped them is that the proble

Sat, 18 Oct 2008 00:35:54 +0000

Hey i have a sony dsc-w50 and my camera still works and the zoom does come out, but when i try to zoom it in or out it comes up on the screen to shut the power off and i do and return it on and try to zoom and the same thing. It will still let me take pictures with no problems. Anyone have any suggestions for me.

Fri, 14 Nov 2008 15:05:59 +0000

i've just been reading comments on w70 and i have the same prob access, on off, my conclusion the camera is shi+. sony are fake and only pay for name... I Have not seen anything to help me... son sony no luck this Christmas..

Sun, 23 Nov 2008 12:22:13 +0000

Well i just purchased a new zoom on ebay for my camera for $21 and it fixed my camera's problem and now the zoom is working 100%. I hated to spend $20 more but its a cheap way to get my camera back working without buying a whole new camera that will have the same issues probably as most of them do.

Dsc-w50 sony is what i have.

Fri, 28 Nov 2008 14:57:50 +0000

My camera would not power up in shooting mode, but worked fine to review photos and in setup. i tried the reset button, and all is well!

Tue, 09 Dec 2008 06:05:58 +0000

I got the REAL SOLUTION. Just rotate the lens with your finger to the same direction when you adjust the distance with zoom in/out button. In other words, "You help your motor moving the lenses to the same direction". Zoom in, rotate to the right, zoom out rotate to the left. Do it several times until your motor can move to all zoom position by itself.

Thu, 18 Dec 2008 07:05:47 +0000

I also had the "Turn off and on power again" message. A while back I lent my DSC-W70 to my brother when he was going to take some pictures at the beach. He said he had it in a water proof case like thing, Now I don't know if I truly believe him. The reason for that is after I did the hit technique many times, I switched my camera to ISO mode and hit it in the corner and I was so ultra surprised when it fully turned on and I saw small sand particles on the lens probably meaning that those were the reason the lens was stuck. So fully thank you to the person/people who found this strategy. Now I don't have to pay $111 to get my four year old camera working. Yay!

Tue, 23 Dec 2008 08:48:37 +0000

HEllo everyone,
First even i thought this banging concept was CRAZY BUT....Trust me it really worked....for DSC W50 for which the lens were not opening and turn off and turn on message was displayed.BANG BANG BANG works!!!!!!.........Thank you so much for all the posts...

Tue, 30 Dec 2008 01:52:09 +0000

I have a Sony DSC W80, and had the turn off and on message as well. Unfortunately, the camera is outside the warranty and would cost around $100 to fix. Thanks to everyone who advised to gently turn the zoom lens--it worked! I am the word's largest electronic moron, so this is probably the best thing that has ever happened to me. Thanks for the tips! :)

Tue, 20 Jan 2009 16:55:28 +0000

I have the SONY DSC w70. The lens is stuck out & it won't power on with a full battery. Does anyone have any suggestions?

Thu, 22 Jan 2009 23:42:20 +0000

My problem started when the cover of the lenses got stuck, and wouldn't close when I shut off the camera. That was no big deal. Then a couple of times I had the switch off and back on, and it worked -- until it didn't, and I kept getting the message, with the lenses going all the way out and back in. I read in another board that one solution was to use compressed air and blow it all over the lenses. After a few minutes doing that, it worked again, I even took a picture. Then I tried to clean the lenses, and they got stuck all the way out. I tried pushing it in, as somebody mentioned, and now it's stuck all the way in, and won't open. The little lens cover is now shut again, though...

Mon, 06 Apr 2009 01:16:41 +0000

i have a DSC-W170 and a dropped the camera and the lense got stuck. i pushed in the lense while i was turning it on and off and when it went in a litte i pushed it in until i heard a click. after that the camera works fine. weird piece of equipent, great camera with awesome pics though.

Sun, 24 May 2009 17:18:40 +0000

i have w170 sony,3 months old and still in warranty period.. nd it slipped frm my hands n lens got stuck half way..i tried to push it in but all in vain,as it i was afraid of pushing it all d way inside..service center guy told me that they will charge for any breakage in d cam,if its in warranty or not..wat shall i do?pls help

Sat, 13 Jun 2009 13:28:51 +0000

hi matt..
can u pls elaborate as i also hav d same model.
u mean to say ...turn the camera on nd try to push d lens which got stuck inside...however it resist but after some serious efforts it will go all d way inside(now d cam has d lens fully inside)..nd v will get a click sound ..after dat wat shoul be done?

Sat, 13 Jun 2009 13:37:00 +0000

I had a similar problem with DSCW55. The lens would go out the camera would try to start up and then the lens would go back in. As suggested some slight percussive maintenance (i whacked it lightly around the lens area with my fingers) cleared up the issue. I'm glad someone suggested this as I just thought the camera was just plain broken.

Sun, 21 Jun 2009 12:58:27 +0000

My ancient DSC-W1 got stuck out as well - almost gave up on it. It was doing the same thing with the shutter half out and telling me to turn it back off and back on (had to take out the batteries each time I did). I tried pushing and pulling on it as I turned it on a ton of times, but it didn't work until I TWISTED the middle section of the lens. I had to use more force then I was comfortable with, but once I did it got right back to normal. Maybe this time around I won't abuse it quite as much.

Thanks to everyone for their ideas in this forum - you just saved me a couple hundred bucks as I was about to go out and buy a new camera.

Wed, 01 Jul 2009 07:56:13 +0000

I am on my 2nd sony cybershot. The first one had the lens replaced twice under warranty. I thought I would give sony another shot because I like the way the camera works compared to other pocket cameras.

Almost immediately my lense started having problems.

I hope some sony reps read google because the internet is so full of people having the same lense problems with cybershot.

class action law suit anyone?

Sun, 12 Jul 2009 14:52:21 +0000

My wife had the same problem and when I looked at the extend lens the top was not "square" to the middle piece or the camera. It wiggled like it wanted to focus when I powered it up. So, I just gently grabbed the crooked piece (it was slightly off center) and wiggled it and it snapped shut. Problem solved.

Mon, 13 Jul 2009 21:58:13 +0000

My sister has a DSC-W50 but I was using it. It worked perfectly fine when I was using it and I turned it off for a couple of minutes. I had no idea what happen to it or if I dropped it on accident but the camera kept on saying to turn off and on over and over. So I was reading these comments about dropping it and the lens going back into place. What I did was I turned it off and dropped it face down about 4 inches from the table. It worked!

Tue, 18 Aug 2009 01:26:53 +0000

I am trying to take the battery cover door off a cybershot dsc w170 and put it on another - anyone know the trick to release the cover/door?

Thu, 20 Aug 2009 23:49:00 +0000

need anyone's help. my dsc w70 wont work. it flashes TURN POWER OFF AND ON AGAIN and has a beep sound when turned ON. i have not used it for more than a month now. the lens would not even open.

Sun, 23 Aug 2009 05:21:31 +0000

I have a W120 where when turned on the lens would open/retract 4 times and then say turn the power off and on. When turned off I tried smacking ends, then around the lens- nothing worked. Finally I smacked the lens itself with my hand. That worked- it's fixed and taking pictures.

Mon, 28 Sep 2009 17:19:30 +0000

we had the same problem and we laughed when reading other replies of tapping the front. guess what, its now working!!! i think the idea is to tap the front part of the lens a bit{we tapped 15 times} bcoz the lens was stuck inside. so there it is, now perfectly working!!

Mon, 19 Oct 2009 16:30:24 +0000

i have the same problem but i have Sony CyberShot DSC-W120 and its good but the lense got stuck out and this happened right before halloween! i was soo mad. and my sister just pushed it in for about 10 minutes and twist the lense and push it in hard on soft objects. and it will work :)


Thu, 29 Oct 2009 22:53:17 +0000

Did u drop yours? cuz i did and im having the same problem. I can view my pics while i cannot take any. when i turn camera on it says acces then it states to turn off and turn back on. i do this and it just repeats itself. but one lense is broken and the other is ok

Sat, 31 Oct 2009 03:17:08 +0000

Thanks to all of the people who gave advice to keep tapping/banging in the lens area. My 2-year-old niece played with and dropped my Sony Cyber-Shot last night. After trying to tenderly fix it myself, I thought my camera was a lost cause and just tried your suggestions as a last resort - AND IT WORKED!!! I tapped it (medium-hard) around the lens area with a screw driver flat edge. The lens finally retracted, but would not open until I slapped the lens area (with the cover closed) a few times with my hand. My camera now works perfectly - like new, again...except now with some scratches. I don't care about that. Just wanted to save having to send & pay for repairs or buy a new camera. I have been pleased with the photos and performance, other than this problem, which had a relatively easy fix, afterall! Aloha & Mahalo, mona

Mona from Hawaii
Thu, 05 Nov 2009 08:12:02 +0000

My Cybershot has the same problem, dropped it and the lens is stuck, I have tried all suggestions it moves a little but can't get it working.

Mon, 23 Nov 2009 09:31:40 +0000

I fixed my Sony cyber shot!! The lens got stuck open after I set it up for a timed photo and it tipped over. *I will neve do that again. How did I fix it?! I tried everything on this site. But what worked was lightly tapping it with a rubber hammer. I was shocked how lightly I had to hit it. Good luck! You can do it too!

Fri, 11 Dec 2009 01:55:39 +0000

Thanks to those who said 'tap the lens'. I did this while the lens was closed, just tapped with my finger all around a few times. Then when I put the camera on I could see to take a picture but it wasn't clear. So, I did what Eugene said, went to menu, found reset. Camera works fine now. BUT don't buy a Sony!!

Sun, 27 Dec 2009 00:16:14 +0000

i had this problem with my DSC-W220.
i dropped it this morning(on carpet.)
i had to help push the lens back in,
then i turned it on and the 'turn off and then turn back on' screen showed up,
and my lens just went back and forth. it looked perfectly fine. it wasnt crooked or anything..
but i tried tapping it, twisting the lens, and helping it go in and out.

but then i got frustrated and tapped it a few times on my desk, and now it works perfect.
--hope this helped. and good luck to everyone else!

Tue, 29 Dec 2009 01:01:01 +0000

So I have a DSC-W170 and I dropped it on its lens the other day. Now the lens is fully retracted and is very hard to pull out. I've tried tapping the lens, rotating it, and just plain beating it up. The problem is that the lens can't pop out on its own. I don't know what to do...

Sat, 09 Jan 2010 00:41:29 +0000

You guys are geniuses. I tried what you said and hitting it on my leg twice worked!!! I had tried the pulling of the lens many times to no avail. And, read how someone in frustration had hit it on the table. Well, I was frustrated and hit it on my leg twice and just like that it works again!!!! Thanks, you saved my Disney trip!!!!

Wed, 17 Feb 2010 11:41:53 +0000

Just saved myself a ton of money!
My problem was a little bit different from what most of you are talking about.

The lens was dirty and I couldn't get the lens cover to function normally. It would get stuck in a half-open or closed position and the lens barrel would move out and retract a few times. After the third of fourth time I got the "turn camera off then on again" display.
All i did to unstick the lens cover was to blow on it with a hair dryer (using the no heat option.)
the lens cover doesn't close now, but the camera works!

Thu, 01 Apr 2010 16:58:42 +0000

My lens was going in and out.........spoke with Sony, reset camera, etc, etc. Found this discussion, hit my camera around the lens and now it works fine.
Thanks for the suggestion.

Fri, 09 Apr 2010 17:18:15 +0000

Hello all,
I have a Sony DSC-W290. My friend was drunk, and turned on the power of the camera while she had her fingers over the lens. Big mistake. This resulted in the situation where the lens extends and retracts three times and finishes with the "Turn Power On And Off" error message.

I came to this webpage and tried a few tricks. The trick that succeeded was tapping the lens, reasonably hard, with a pencil while it's trying to open. Now I have a working camera again!

These damn cameras are so delicate.

Mon, 19 Apr 2010 23:24:18 +0000

my dsc-w380 is three weeks old and lens are stuck just like that. What do i do?
The thing have costed me my dear savings.

david ngati
Tue, 20 Apr 2010 15:37:01 +0000

God is GOOD!!!!!
That sums it up.

I bought a Sony DSC W290 camera in November and today the camera slipped from my hand and dropped almost 5 ft to my tiled floor. There was a minor scratch, but no other evidence of damage - until I turned it off.
The lens retracted, but the shutter didn't close at all. I fiddled the shutter closed, but when I restarted the camera, the lens was almost completely stuck, the display was extremely blurred, and I got the dreaded error message/beep.
I was of course horrified and tried off-on a few times, then manipulate the lens w/ the flat edge of a screwdriver.
I even opened the camera - only to find that the front could not come off and I'd have to disassemble the entire camera just to get to the lens.
While sniffling and glassy-eyed, I went online for help and was shocked at the number of web pages dedicated to this topic.

I read the suggestions here, but tapping with a pencil, and manipulating the lens w/ a screwdriver didn't work, so I kept searching and found this blog page: . . .

Then, I did step 4, and voila! the lens opened up, then closed with a slight hiccup, but has worked smoothly the 10 times I tried since!

Hope this helps the rest of you. :)

Coalition for Durable Compact Cameras
Fri, 23 Apr 2010 21:42:05 +0000

SONY DSC-W120: I pushed the lens to the side with a bit of force and magically it work. Dont be afraid to push toward the center. I am very happy because i love this camera. Hope it helps. :))

Molly Orosco
Sun, 09 May 2010 17:54:01 +0000

hello everyone, i have the same prob with my DSC-W170...
the lens comes out then goes back in and then it says turn the camera off and on ...
ive tried to gently tap it like everyone is saying... but NO USE :S

please tell me how can i fix it and please contact me on my email:
[email protected]

i would really appreciate if u told me how to fix it as i dont want to go to sony again, my warranty is finished :/


Fri, 21 May 2010 12:22:12 +0000

dose lenses is very delicate if yo drop it or get sand or dust inside yo probly haf to replase da lens sometime yo can get it to work by rmovin de memory stik but in my experience at leest hef da time dey is bad an haf to be replased

Thu, 03 Jun 2010 03:38:16 +0000

My Sony DSC W290 was working, but recently the lens was slow to retract when I turned I turned it off a few times. I was taking pictures this morning, when I got that message, turn aff and turn back on, and it wouldn't go away. On a suggestion in this post, I pushed the lens back in, while also pressing the power button. I have loved this camera for 9 months, it takes beautiful pictures, so I was apprehensive, but it worked. I can now take pictures again. For how long, I don't know.

S Peters
Fri, 04 Jun 2010 20:26:53 +0000

my w7 is having a same problem lens is going in and out again and again
i repaired it two times
spent around 6000 indian rupees bt it heppened again

finally i am thinking my w 7 has no use except one
stck something on its lens and make it a sex toy
something better then nothing :-)

Thu, 24 Jun 2010 11:36:17 +0000

The pushing the lens in gently as you turn the camera off worked like a charm.

Tue, 29 Jun 2010 23:51:48 +0000

I hit the lens and now it works fine...

Sat, 11 Sep 2010 00:31:19 +0000

DSC W170. Same problem. Lens would not come out. Without having fist read this blog, I gently pulled out the lens as it was trying to power out.
There are some gears in there, and they did not sound well. I motored the lens in and out a few times, and now the gears sound OK.
That camera has been very gently treated - I carry it in a waterproof, well padded case.
Never been dropped, or on a beach, or in the rain. I've carried it hundreds of miles in my hiking backpack.
As people have commented, I think they must just be fragile.
Any recommendations for a make that isn't ?

Keith Eyles
Wed, 22 Sep 2010 12:49:55 +0000

I have had a few personel Cyber Shot cameras in my life and quiet a few cyber shot work cameras as well. (About 10 all totalled up). I am an exploration geologist and use the cameras mainly for photographing rocks. All have died on me with a stuck lens. You think I would have learnt by now. I hung in there because I thought I could at least re-use the batteries, chargers, cables and memory sticks. I have sent some back that will still under warranty to be replaced, but the inevitable is only delayed. I really like Sony but have to admit the Cyber Shot is really a crappy product. I agree 100% with the guy who took his camera to Irag. I would guess only a very small percentage of folks actually report these problems, you are only seeing the tip of the iceberg here. The actual problem with these cameras is huge. Sony is getting away with murder here. The only solution is to try tapping the lens in an ever increasing spiral of violence until the camera is reduced to fragments.

Tue, 05 Oct 2010 08:10:00 +0000

Dropped camera with it closed up. 5 hours later I took about 10 pictures with no problems. On the 10 hour of 10-10-10 I tried to take some birthday pictures and the camera lens would only go in and out and give the turn the camera off message. I like my DSC-120. I had tapped and twisted on the lens today and it still did not work. As I went to the computer to look up info on the problem it suddenly it started working! This is one of this best websites I have seen for good practical information and will give me a good base of info for when it happens again.

Tue, 12 Oct 2010 05:24:07 +0000

DSC W80 camera was giving error message with lense going in and out, tried holding shutter button and switching on but lense was still going in and out so started tapping the lense with the flat end of a pen and it worked !


terry mac
Sat, 30 Oct 2010 21:32:58 +0000

Lens won't open, and camera says to turn power on and off. Did that 20 or so times, took out the battery and card. Still not working.

samee ahmed abdul tarwi
Tue, 16 Nov 2010 15:38:25 +0000

I had the problem that the lens wouldn't come out properly on my DSC-W170.
I followed David Ngati's suggestion above and tried step 4 on . . . (ie powering up the camera with the shutter button also pressed). This solved the problem. Many thanks.

Mike S
Mon, 29 Nov 2010 11:54:21 +0000

Sony Cybershot: Model W290 (though probably makes no difference).

Same issues, power on causes the lens to run in and out mutliple times before getting a "power down error" message. Reviewed some of the solutions here and finally resorted to banging the camera (bottom surface) on a hard cover book, figuring the book has a little cushion rather than on the desk. Repeated a couple of times increasing the force used and "voila" the camera now functions normally.

Screwy camera >>


Sat, 04 Dec 2010 19:35:44 +0000

The thoughts shared by friends in the forum was very helpful.. My son dropped my W80 and the lens got struck.. I switched it on and also tried to press the zoom.. It really WORKED..thanks all for sharing your exp.

Good day

Fri, 10 Dec 2010 12:06:20 +0000

hey, help!!! my sony cybershotw70,drop by my child. oh no, the lens is not moving.then after a while it backs normal,but wait the len moving in and out... wha should do????any one plzzzz

Wed, 29 Dec 2010 01:26:08 +0000

Had the same problem and tried everything, nothing worked... until I read Penny's suggestion from 2007.
Thanks Penny!!!

I FORGOT ONE THING, turn the base lens also as if you are tightening it.

Sat, 01 Dec 2007 13:22:40 +0000

Wed, 29 Dec 2010 21:49:50 +0000

THANK YOU THANK YOU THANK YOU THANK YOU!!! My DSC-W70 has been stuck for over a year and I never got around to fixing it - tried through Sony and the esupport and a repair would have cost at least $111 plus. I kept getting the Access and Turn Power Off and On error message and the lens wouldn't open or shut, was just stuck. So I banged it against my knee, as someone suggested. I took the battery out. I found the tiny reset button and tried that. But what really worked was gently using my fingers to pull the lens all the way out. Now it works again!! I'm thrilled! A three second solution - and FREE!!! THANK YOU!!!

Brigid Schulte
Wed, 05 Jan 2011 16:02:53 +0000

I Dropped My Sony and now its lens are stuck on a angle. Everytime i turn it on and its says "Turn The power Off and On Again" should i take my camera in repair ? help please!

Attached Image:


Sat, 08 Jan 2011 07:52:31 +0000

Wow. That's really tweaked. Repair is probably the best option. You can try to straighten it out by hand, but that'll either do more damage or fix it completely.

Chieh Cheng
Mon, 10 Jan 2011 17:22:47 +0000

So I have the Cyber-shot W230
have had it for exactly one year and the lens is stuck out, when i turn it on i can hear it trying to move the lens but it will not move it's just stuck out. I read all of the above comments ad tried tapping it. and what not but don't want to use too much force. HELP

Tue, 11 Jan 2011 08:09:09 +0000

So I was having the same problem, and I smacked it one good time while it was making the sound like it was attempting to move the lens and wa-la!! presto!! Fixed!! Thanks Gents and Ladies

Sat, 22 Jan 2011 23:59:53 +0000

DSC W220, lense not trying to move, no sounds at all. Just that repeated message about "Turn the power off and on again". I tried going into the menu as suggested on the SONY site... still no joy. Really hating SONY now that I see they have been making this faulty product for four or more years and are still getting away with it. SONY should have come up with a better solution by now!!
We tend to blame ourselves, but I'm guessing no one damaged the camera in the many ways and it has miraculously responded the same. Good luck fellow shooters!

Sun, 23 Jan 2011 10:51:07 +0000

had same problem w/ sony dsc w-120. very frustrating! after reading many posts over much time and many attempts to bang it, slap it, vaccume it and compressed air treatment all to no avail, i was ready to order a replacement lense from ebay and tear into it myself. then i tried (per the advise of many) rapidly rapping the lense during power up process with a sharpie pen. wala! the camera started working properly! dont give up people and remember to always wear a hat during your repair process... it may keep you from pulling your hair out. thanks kids!

dave w
Sun, 23 Jan 2011 17:41:18 +0000

I was reading some of these posts and found one very helpful and that worked. While turning the camera off press firmly on the lens. My lens popped back in, sounded like it re-tracked itself. Very helpful. Maybe this reassurement that this method will work (at least for some cameras) will save you lots of time and money. I just wished I researched this sooner.

Mon, 21 Feb 2011 15:26:11 +0000

Hey I fixed my camera lens reading the above post :)

My camera lens was moving in and out when I turn my camera on. It was then asking to switch off the camera.. I pulled the lens slowly till i heard some sound. Then turned off and on..

Now my camera is back into action..

Sat, 05 Mar 2011 05:26:52 +0000

hey guys! i had the same problem, and i tried hitting it with my knee and it worked ! :D try it. I turned it on, then hit it lightly, then harder once more now its fine :) that definitely beats paying $200 for repairing it!

Sun, 20 Mar 2011 00:14:24 +0000

Take a look at mine!! My little sister was taking pictures of herself until she drop it.. My brother was mad at her VERY MAD! it was a gift from our Aunt.. What shall I do..! I need to save my sister :((

Attached Image:


Fri, 25 Mar 2011 15:54:45 +0000

Hi I am having the same problem i have the sony cybershot dsc w130,
It was dropped by one of the girlies on a night out however i am due to go away and need it fixed.
Originally the lense was stuck out so i held it whilst it was doing the whole zoom in zoom out thing and now it opens and closes fine, however the problem is now is that it says there is an error message saying turn off and back on again, and repeats the whole proceedure when i try to do it again... Any help, i have read most of the comments i have tried giving it a good bang, still no use, ... i need to fix asap and is no longer in warranty...

Tue, 29 Mar 2011 20:27:55 +0000

Hi all, Right i was having the same problem with my camera, saying turn off and on then repeating the whole thing when i done it, so i figured if i took it apart and had a look inside worst thing would be that it was well and truely F******. which i thought it was. so i bought some tiny screw drivers from ebay (jewelry ones) took the camera apart (and it wasn't actually that hard), took the lense out, and put it all bk together again, and now it works!!!! so happy saved myself alot of money.
If you do it remember to take out the battery as i got an electric shock from it, and got another one when IT was out, just make sure your finger doesnt hit the power/ take pic button whilst putting it back together, must say it did make my partner laugh. but did hurt alot more than a static shock!!!
No pain no gain. Good luck ppl!

Thu, 31 Mar 2011 21:17:16 +0000

Ours had the same problem - Access appearing, not able to take pics, able to view them though. Just bang it a bit, works fine now.

Tue, 26 Apr 2011 01:43:53 +0000

Hi, I had the same problem with a Sony N-50 and after reading some of the postings here, I turned the lens clockwise and counterclockwise and it worked, the lens did't move much to fall back into place, works fine now.

Thu, 28 Apr 2011 18:43:12 +0000

It seems to me that most people don't know that the little WRIST STRAP LANYARD that comes with most cameras is not meant to hold the camera, but rather to prevent the camera from being dropped and cause many a mishap. As a preventative measure, you should always attach the strap to the camera and put your had through it. You would probably never drop your camera this way. Good luck.

JA Reyes
Thu, 28 Apr 2011 18:54:40 +0000

wow thanks a lot for all your suggestions.. my lens got stucked whle on tour and then came the issue of 3 times lens going out and going in with the error msg turn off and on..

tapped it a couple of times and it didnt work.

finally read a suggestion of tapping the lens with a pencil and bingo it worked!!!!!!!!

Fri, 20 May 2011 08:17:33 +0000

Lense was stuck shut on mine. I pried open the closed lense with my fingers, used a paint can opener to pull the lense out as I turned on the camera. Worked perfect after that.

Cleve Sandage
Sun, 24 Jul 2011 14:21:38 +0000

I had my W50 beeping with message saying power off and on. I used the tapping technique mentioned in the forum (just tapped with finger on side of lens when lens was out) and its working fine.

Tue, 13 Sep 2011 00:59:23 +0000

Wow....I thought I was the only one with the Sony lens issue. I own DSC W90 and have been doing the camera banging routine every other month or so for a couple of years now. Lately it has been only partially successful because although the camera will reset itself with impact, sometimes the focus is so out of whack that it's useless. I had considered getting another Sony so I could share batteries/memory, but after reading all the problems here I will get some other brand.

Thu, 22 Sep 2011 16:18:39 +0000

Had the same problem with a Sony DSC-W7; tried the remedy described above, and it worked.


Mon, 17 Oct 2011 07:13:33 +0000

My Cybershot got stuck with no battery power left and the lens out. Wouldn't charge. So I took the battery out and put it back in, and then I was able to charge it.

Ron Smyth
Mon, 24 Oct 2011 03:32:06 +0000

i dropped my DSC- fell down . i can still see all my old pictures and videos, but i cant take any new ones. the lens keeps going in and out and it beeps while saying "turn power off and on..

Sat, 29 Oct 2011 06:45:37 +0000

Twisting/pushing the lens counterclockwise as you turn it off worked for me. When it reopened fully, I cleaned some residue off the lens rings, and now the dsc-h20 seems to be working fine. Of course, the battery hinge broke a while back, so I have to tape the bottom. If this camera didn't take such good pictures I would replace it. What a love/hate relationship. The camera didn't even drop before the lens got stuck in outward position.

Mon, 31 Oct 2011 18:24:42 +0000

Just tap it in, tap it in, tap tap taperoo, tappy tappy tappy, just tap it in!

Happy Gilmore
Tue, 15 Nov 2011 14:09:23 +0000

i had the same issues with cybershot w 90 with the lens being stuck outside ...... i tried tapping the camera around the lens area and pushing it in while switching it off...... and it really worked !!!!!...... thanks for all the suggestions.......

Fri, 16 Dec 2011 17:20:01 +0300

i have the sameeeee problem like the one with Rick Martin
Fri, 16 Mar 2007 18:56:12 -0800
please help me ASAP and reply!!!
i have to go for a school trip and just can't do any shit with this!

Mon, 30 Jan 2012 12:11:22 +0300

Here's what you do take your memory stick out and turn the camera on. then gently hit the camera on the palm of your hand, if the lens don't come out try again about 3 times, don't hit too hard though (:

elias padilla
Fri, 17 Feb 2012 09:56:33 +0300

There is an easier way! Turn the camera on in play/replay mode. It should power up fine, make sure the battery bar is full. Go into the menu and find initialize (Menu->Setup->Setup1->Initialize). The camera will reset and the lense will move in and out to readjust itself and then you'll be all set.

Fri, 08 Mar 2013 18:09:57 +0300

Just fixed a DSC-P-73 that the lens wouldn't come out. The motor would rev like crazy & i wondered how to fix it so I looked online & found this page.
I took it apart (only 5 screws to remove the shell & 2 screws on the gearbox)
I found what looked like white grease or grit, turns out it was solid (not grease) used a pin to clear ir out & a fine paintbrush to make sure I got it off (only could pull off the top 3 gears easily (4mm wide gears)
put it back together & it works.

It was clear when taking it apart, that it had been in a sandy environment, as the tape & glued parts were covered in grit.

cameras & beach = bad!

Sun, 21 Apr 2013 15:19:57 +0400

Try to GENTLY force the lens back while it is extending and then try to pull on the lens while it is retracting. It fixed the isue with the camera asking to power cycle on her dsc w270

Steve from Canada
Wed, 08 May 2013 23:58:35 +0400

The lens on my Sony DSCW710 stopped opening and I started getting the message "Turn the power off and on again". I could hear trhe gears clicking -- trying to open the lens. I tried tapping it and turning if off and on. Finally I took out the battery and really whacked in on the desk top. Then put the battery back in and tied again. It worked. I wondered whether there might be some dust or sand complicating things. So, I used my canned air to blow out anything that might be there. I opened and closed it several times and directed the blasts of air to the little gaps between the lens layers. So far, so good. Thanks everyone

Fri, 16 Jan 2015 00:08:28 +0300

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Title: dsc-w50 acess/turn off on again
Weblog: Camera Hacker
Excerpt: My camera was in a heavily padded case and was dropped no more than 2 feet it barely hit the ground but when i turned it on it read acess then turn off then on again. while it reads this the lens is moving in and out. i have tried to reset it but still the same problem. any suggestions?
Tracked: Wed, 08 Aug 2007 20:03:53 +0000

Title: DSC-W50 lens stuck due to beach sand
Weblog: Camera Hacker
Excerpt: i dropped my DSC-W50 in the water when i was at a small beach on a lake. i picked it up immediatley and dried it out, but sand got stuck in the lens. i can still see all of my old pictures and videos, but i cant take any new ones. the lens keeps going in and out and it beeps while saying "turn power . . .
Tracked: Mon, 19 Nov 2007 18:35:14 +0000

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