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DCR-HC48E error code C:32:11

Kindly, I do like to tell you that I bought a SONY HANDYCAM : DCR-HC48E on 31/03/2007. On my first try to operate the camera on, the cassette compartment failed to "come out and open up automatically" as stated in the Operating guide, and a flashing (Eject cassete warning) and error code C:32:11. I cannot figure out the reason for malfunction though it is the first time to use my Handycam, also i did everything per instructions during assembly. The supplied guide tells that these warning messages/ indicators are significant for "Moisture condensation" which I think is not the case, because the camera never placed in humid area, plus I just bought it 10 days ago and the problem exists since that time. Worthy noting that Sony Service Center failed to figure anything out, which I cannot believe it could happen!! Please can you help me or at least guide me for a way to save my camcorder. I cannot imagine losing my money like so!!
Thanks for your time and efforts if available.

Haitham Heggo
Sun, 29 Apr 2007 16:13:33 -0700

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