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Notice to Owners of Sony Camcorder

Notice to Owners of Sony Camcorder
October 3, 2005

Thank you for your support and patronage of Sony Camcorders.

It has recently come to our attention that a limited number of Sony Camcorders that incorporate an image sensor device, CCD Chip, manufactured from October 2002 through March 2004 may exhibit the following condition:

When the Camcorder is used in camera mode, the LCD panel and/or electronic viewfinder will show either a distorted image or no image.

We have determined that this condition only occurs to a limited number of units.

In its effort to ensure customer satisfaction, Sony has elected to offer a free repair to the owners of applicable Camcorders if the image sensor device, CCD chip, causes one of the above-mentioned conditions. Accordingly, customers who have a Sony Camcorder as outlined below and if such Sony Camcorder exhibits the above-mentioned condition caused by the image sensor device, CCD chip, may contact the special call center number below for free repair:


CCD-TRV108E
CCD-TRV208E
CCD-TRV218E
CCD-TRV228E
CCD-TRV418E
CCD-TRV428E
DCR-DVD100E
DCR-DVD101E
DCR-DVD200E
DCR-DVD91E
DCR-HC14E
DCR-HC15E
DCR-HC16E
DCR-HC18E
DCR-HC20E
DCR-HC30E
DCR-IP45E
DCR-IP55E
DCR-IP5E
DCR-IP7E
DCR-PC101E
DCR-PC103E
DCR-PC104E
DCR-PC105E
DCR-PC106E
DCR-PC107E
DCR-PC115E
DCR-PC120E
DCR-TRV12E
DCR-TRV145E
DCR-TRV147E
DCR-TRV14E
DCR-TRV16E
DCR-TRV18E
DCR-TRV19E
DCR-TRV22E
DCR-TRV238E
DCR-TRV239E
DCR-TRV240E
DCR-TRV245E
DCR-TRV24E
DCR-TRV250E
DCR-TRV255E
DCR-TRV25E
DCR-TRV265E
DCR-TRV27E
DCR-TRV33E
DCR-TRV340E
DCR-TRV40E
DCR-TRV460E
DCR-TRV50E
DCR-TRV738E
DCR-TRV740E
DCR-TRV940E
DCR-TRV950E
DCR-VX2000E
DCR-VX2100E

Please Call
UK - 08705 143480
Eire - 021 434 8993

Note: If the fault is not the CCD chip, then normal Sony Central Services charges apply (please call for details).

We apologise for any inconvenience caused and we thank you for your understanding of this situation.

Sincerely,
Sony

Private information control policy
Personal information, such as your name and/or mailing address, provided to the contact above will be kept and used only for the free repair service. The information will be strictly controlled and will not be used for any other purposes.

solas
Tue, 06 Jan 2009 15:51:13 +0000

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