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Tape stuck in Sony CCD-TRV35E

Hi, I'm new to this internet forum business and I'm desperate for help. I have a Sony Handycam Vision CCD-TRV35E which has a tape stuck in it. And can't get it out. When I switch the camera on it starts making a sort of chiming/beeping noise and gives the error code C:31:00 and a yellow arrow which points upwards flashes in the middle of the view finder screen. If I then try to press the eject button in changes to error code C:31:30!!!! It seemed to happen after I gently....(honestly) brushed a grain of sand off the cassette compartment. It was just a gentle brush and I'm 99.9% sure no sand actually got inside the camera. So don't know if this was just coincidental!!! I have called a local repair shop, but they say they'll have to send it to Auckland and it will cost at least $150 to get it looked at. And probably at least $350 to get it fixed. This seems excessive and at this time of year there just is not the money. PLUS it wouldn't be back before Christmas and I am desperate to have it working by then as I want to video the childrens faces on Christmas morning. I also don't want to loose the precious footage that is already on the tape. I have spent the last three days looking for answers on the internet Can any -one PLEASE HELP? P.S. I have tried taking both batteries out and replacing them and also attached it to mains power. BOTH did not work!!!

Kiwigirl
Thu, 06 Dec 2007 08:45:49 +0000

Yes, unplug it and the battery, make sure its closed then give it a good few firm smacks on the side. not too hard but firm.
this should work,as it did for me.
its the tape carrier gets stuck that's all. but u cant fix it yourself. but smacking gets it running again.

sangre
Tue, 27 May 2008 19:50:29 +0000

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Title: DCR-TRV350 tape wont eject C:32:11
Weblog: Camera Hacker
Excerpt: I have a Sony DCR-TRV350 that has stopped working & will not eject the tape. The screen lights up & gives me the 32:11 code but doesn't even make a noise to try ejecting the tape. Sony Customer Service was a joke, he ran me through the same reset routine that I found in the manual & website but stil . . .
Tracked: Thu, 06 Dec 2007 19:23:20 +0000

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