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tape stuck

I have a sony dcr-trv250, it has apparently eaten a tape and when I opened the door to get the tape out, the hatch didn't pop and the tape is stuck, how do i get the 'hatch' to pop up so i can get the tape out?

jesse hooper
Sat Aug 28 12:39:53 PDT 2004

I had the same problem and it kept recurring. If you fiddle with it by turning power off and on and perhaps nudging it to go back down and closing/opening the door, eventually it will open up (at least it did for me). At that point you are facing the problem of removing the tape, part of which is still caught inside the gears, without totally wrecking it (the tape). And once you coaxed it out of the camera, you'll want to rewind the spilled tape inside the cassette.
I've been through this process many times until I finally decided to have it fixed. I took it to an "authorized Sony service": after telling me that they won't be able to look at it for two weeks, they had me pay $50 up front. Two months later I actually got my camera back (I had to threaten them first) with this problem fixed, except they messed up a couple of other things. It needed two more trips to get those straightened out. Total charge: $260.

Bob Lantos
Tue Aug 31 19:16:36 PDT 2004

I had this problem with a TRV-240 today, and it helped to smack the side of the cassette deck two-three times, yes, it really works!
Have a look here, too: Error Code C:31:23
Good luck!

Per Person
Fri, 28 Apr 2006 15:21:41 -0700

BOB LANTOS, THANK YOU SO_O_O__O M_U_C_H!!!!!!!!!!!!!!!!!!!!!!!!!

Natalia
Wed, 25 Jul 2007 04:17:18 +0000

i have a sony dcr-trv240 nothing seems to work i cant get the thingy to pop open and give me the tape i have tried pushing pulling slapping giggling flipping it on and off and takin the battery out and nothing seems o work what should i do?

meranda
Sat, 02 Aug 2008 03:18:49 +0000

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Title: Error Code C:31:23?
Weblog: Camera Hacker
Excerpt: Sony_DCR-TRV18 . . . When a DV tape is in the camera, an error message flashes with the code: C:31:23. When there is no tape, the error does not appear. I have cleaned the inside of my camera, tried different tapes, disconnected the battery, etc etc etc. yet this message will not go away and I canno . . .
Tracked: Fri, 28 Apr 2006 16:45:57 -0700

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